Customer Service 15+years Healthcare 41/2 years
Resume:
Stephanie L Pratt
Albany, NY 12207
**********@*****.***
OBJECTIVE
To secure a career opportunity where I can use my training, skills, and personal experience to contribute to the success of the company. I would like to bring all my skills and positive personality to a business where I can grow with the company while enjoying my position and becoming a great role model for my daughter.
EXPERIENCE
DMV – May 2022- December 2022
Call center representative
My duties as a DMV call center representative or to take incoming calls and at the same time help the customers with their knees, questions or concerns. If they needed documents, resent or any forms, I would send them out. I also answered many questions and successfully helped people. During this roll many customers told me I gave them one of the best experiences with a DMV representative. This was unfortunately a temporary position as they were very short staffed and hired me before I had the chance to take a state exam. They found employees that had the state exam requirements and let me go.
Delivery Uber and Lyft driver - October 2021 – January 2022
Driver/ Package or food delivery
I deliver food, packages and also drive people to and from their destination. I provide excellent customer service while driving, delivering food or items.
Spectrum- June 2019 – March 2021
Customer Service phone representative and sales
My job was in sales and incoming customer calls.. I would answer incoming phone calls, help customers with any needs, questions, concerns, and sales. Every month there was a certain sales quota we needed to reach and I would attain that every month. Every month I went above and beyond in sales and service giving 100% excellent customer service.
United States Census Enumerator - July 2019 – November 2019
Cencus Enumerator
This was a temporary position for the census bureau. I would drive around every day I got my list of addresses to go to to help people finish filling out the census forms.
This job also took a lot of patience and working and understanding. Certain people do not just want to give their personal information to anybody so I would have to work to earn peoples trust.
Cleaning Business - Residential 2015 – current
Owner
I go to clients’ homes to clean, organize and help them in any way they may need – including vacuum, dust, wash floors, bathrooms, deep cleanings spring/summer/winter. I arrange my own appointments around any employment I may have.
Dunkin Donuts – 2010-2017
Manager
My duties included hiring and firing employees, training employees, making sure the store is clean and running efficiently. Handling customer service problems or issues, handling the money, depositing all daily deposits and getting change for the store from the bank. I had to order new stock and inventory also had to keep a list of all of my inventory monthly. I made the schedule for employees as well as making sure all of our food and beverages were up to date and handled properly.
EDUCATION
Austin School of Spa Technology - Cosmetology – Graduated 2011
South Colonie High School – Graduated with high school diploma 2009
SKILLS
Customer service, professionalism, self-esteem, leadership, goal oriented, Microsoft excel, word, teams, etc., Computer skills, typing, sales, organization, timing, multi tasking. Call center, assistant skills, working well with others as well as great customer service skills and support.
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