Musa Moyosore Makinde Mobile Number: +234**********

ad1udr@r.postjobfree.com

**, ******** ******, *****,*****.

PROFILE

I am an Information Technology Specialist with over 9 years of work experience in multiple industries ranging from Internet service provider and Education (school). Opportunities in these industries have helped me acquire diverse experience and different approaches for troubleshooting while still making sure industry standards are followed.

In addition to my years of work experience, I have strategically developed my technical, administrative,

Managerial and analytical skills. Experience in a volatile environment has helped me become a team leader/player while accepting constructive criticism and achieving organizational goals by balancing and prioritizing the workload.

EDUCATION

NIIT (NIIT Certified Network Engineer on MS Window server 2003)

BSC Human Anatomy, University of Port Harcourt

CERTIFICATIONS AND TOOLS

SIMS (Students Information Management Systems), isite (IMonitor, iBuilder), VLE (Virtual Learning Environment); Microsoft Certified Technology Specialist, Microsoft Certified IT Professional Enterprise Administrator (MCITP); Sage300 Software, Certified in cybersecurity (CC) Self-paced Training

CAREER SUMMARY

Greensprings School (October 2016 – Till Date) IT Officer / Support

Liaises with Internet Service Providers, Managed Hosting Service Providers, and other vendors for cost-effective services and high performance in line with Service Level Agreements

Design, setup and configure wireless networking that supports open or secured access and the

ability to support video applications.

First and Second level support for Windows Users (Windows 7,8.1 and 10) and a few Macs Users

Installation of Sage 300 Software and first-level support for the end users

Document the problem, the action taken, and the resolution in a ticket management system

Supported users in person, over the phone, and using remote desktop tools.

Responding to inquiries from staff, administrators and students to provide technical assistance

and support.

Provides support for IT Projects including planning, installation, documentation and effective reporting of activities and processes.

Performs Sage Server Backup to prevent Data Loss Setup installations and Configurations.

Manages terms and conditions of agreements for services provided by third-party vendors and delivery of third-party IT services.

Troubleshoots and performs root-cause analysis for resolving problems that have multiple

dependencies (PC workstations, servers, network, software products, etc.)

Identifies critical business applications and makes sure that they are all backed up appropriately to prevent data loss.

Overseeing the implementation of a new system.

Providing training to users of a new system.

Executes significant IT projects, including recurring work and software/hardware enhancements;

oversees phases to ensure timely completion of projects.

Project monitoring by tracking activity; resolving problems; publishing progress reports;

recommending actions.

Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget.

Work with business clients to lead meetings, build and gather requirements, lead small projects and enhancements and troubleshoot applications.

Perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.

Provides support for IT Projects including planning, installation, documentation and effective

reporting of activities and processes.

Deston Integrated Services Ltd (November 2009 - September 2016) VSAT Installer/IT Support Officer

I am responsible for Conducting site survey

I analyze the survey for special mount fabrication and casting

I carried out Installation of VSAT on iDirect platform.

I am responsible for installation of vsat outside the country (Ghana,Gambia,Dakar,sierrealeone,etc)

I am responsible for the installation of vsat within the country (Lagos,kano,Gombe,sokoto,Benin,etc)

Laying, implementing, and maintenance of structural cabling

Remotely working on the client station. ( Using iMonitor and iBuilder)

Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget

Undertaking computer repair including hardware and software and ensuring Systems connects to the internet

Supported users in person, over the phone, and using remote desktop tools (Remote Desktop

Tools e.t.c).

Prioritizing and managing many open cases at one time.

Undertaking routine preventative measures on clients’ VSAT

Deston Integrated Services Ltd (Feb. 2008 – October 2009) NOC

I respond to technical assistance from clients via email, phone, or in person.

I am responsible for identifying and escalating situations requiring urgent attention

I diagnosed and resolved hardware and software issues.

I am responsible for preparing activity reports

Work as a team member with other technical staff, such as the network team and Engineering to ensure connectivity.

Atlas System Ltd (Sept. 2006 – Jan 2008) System Support Officer

Performing installation and configuration of computer hardware, software, and peripherals.

Provision of effective IT helpdesk support and technical maintenance of network infrastructure.

Installation, troubleshooting, and resolving network issues within the Lan and Wan Network

Prioritizing and managing many open cases at one time.

Supported users in person and over the phone.

REFREE AVAILABLE ON REQUEST.

Contact this candidate