CURRICULUM VITAE

Name : SYED LAIQ UR RAHMAN

Mobile : +965-****-****

Email : ad1udf@r.postjobfree.com

Location : Salmiya Kuwait

Objective

Being self-motivated and confident person, I would like to work for an esteemed organization, where I can improve my professional skills and at the same time seeking a quality environment where my knowledge and experience can be shared.

Career Summary

Over 6 years of working experience in IT Service Desk Support.

Excellent Computer proficiency on windows platforms (7 & 10), Installing Configuring and Troubleshooting Computer hardware, software, networks, printers and scanners, Avaya & Cisco IP Phones. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues. Educational & Professional Qualifications

Bachelor of Computer Science from Jodhpur National University.

Diploma in Computer Hardwar Technician from MAC Infotech Education.

Diploma in Computer Application (ADCA) from Times Computer Literacy Education. MS Office (MS Excel, Word, PowerPoint, and Outlook) Worked Experience

Organization: Alghanim Industries

Duration: March 2022 – Present

Designation: IT Service Desk Officer

Organization: Mujeza Al Shifa General Trading Company Duration: December 2017 to January 2022

Designation: IT Service Desk Support

Jobs Duties & Responsibilities:

Demonstrated exceptional customer service skills while providing technical support to over 500 customers.

Utilized problem-solving skills to diagnose and troubleshoot technical issues quickly and efficiently.

Configuring the BIOS Security for secure boot and imaging as per standards.

Troubleshooting desktop & Laptop slowness issues and assigning priority-based Incidents our Request.

Installation network/USB/wireless printer in windows and Android devices.

Configuring New Laptops and Desktops as per their requirements.

Deploying software in user machines using Ivanti Management Console.

Remotely access for user laptop & Desketos with Ivanti Management Console.

Experience for using Beyond Trust web Privilege Management for mange active Directory group policies windows and Mac Devices.

Managing the create new user Email Accounts with Microsoft active directory and providing roles & Business Groups Access.

Provide network share drive access and Share folder map in user Laptop & Desktop.

Managing the IT Assets and Delivered to individual BU internally.

On-site support to the user on multiple locations based on the remedy tickets & Task assigned.

Real time ticket entry by utilizing, monitoring, and managing our service desk system.

Ordering of computer supplies and keeping of inventory

Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests.

Configuring Troubleshooting Avaya & Cisco IP Phones.

Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system.

Familiar with wiring/cabling standards

providing the first line support and arranging hardware for new onboard employees such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as Microsoft Windows Operating Systems, Microsoft Office, Microsoft Access and other proprietary software.

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Provide support to end users on a variety of issues ranging from hardware, software, network, and account management.

Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.

Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

Provide basic network support ensuring desktop and other networked peripherals full connectivity.

Expertly installing, configuring, monitoring, and troubleshooting pcs and related hardware on all O.S platforms.

Performing software repairs, installation of an operating system, drivers install/ upgrade.

Resolving problems, such as defective hardware components or corrupted software.

Outlook trouble shutting issued resolved.

Installation of New PC with all supportive applications.

Profile Data backup and restore for company user.

Set up new users' accounts and profiles and deal with password issues. Personal Profile:

Father’s Name : Syed Fazl Ur Rahman

Date of birth : 22nd May 1986

Nationality : Indian

Visa Status : Article (18)

Marital status : Married

Languages : Arabic, English, Urdu.

Date : yours sincerely,

(SYED LAIQ UR RAHMAN)

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