Georgetta Stfleur

Ft. Pierce, FL *****

772-***-****

ad1ucx@r.postjobfree.com

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

Customer Service

Microsoft Excel

Typing Proficiency

Data Entry

10-Key

Problem-Solving Abilities

Experience

June 2002 - January 2010

Manpower Employment Agency - Palm Beach Gardens, FL

Laborer

Completed variety of physical labor tasks.

Understood and followed oral and written directions.

Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Operated and maintained a variety of equipment including hand and power tools.

July 2006 - April 2007

QVC Call Center - Port St Lucie, FL

Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Upheld quality control policies and procedures to increase customer satisfaction.

Used proven techniques to de-escalate angry customers during telephone interactions.

January 1999 - July 2001

BellSouth Telecommunications - Ft. Pierce, FL

National Directory Assistance

Filled out and submitted correction, incident and emergency forms.

Assisted callers with finding specific locations using geographical services.

Searched alphabetical directories to answer requests.

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Followed up with open calls to offer further assistance and close out issues.

Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Handled typing and data entry duties to correct and update electronic telephone directories.

Offered special assistance to persons unable to dial or in emergency situations.

August 1997 - December 1999

Agriculture & Labor - FLORIDA

Teacher's Assistant

Assisted teachers with instruction and provided clerical support for diverse needs.

Adapted teaching methods and materials to meet students' varying needs and interests.

Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.

Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

Monitored students in class, hallways and cafeteria to enforce school rules.

Organized student performance and enrichment activities to facilitate learning.

Graded assignments and tests and documented results into filing systems.

Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.

Education and Training

June 1996

Indian River State College Ft. Pierce, FL

Certificate Office Skills 1 & 2

June 1991

Fort Pierce Westwood High School Fort Pierce, FL

High School Diploma

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