Joshua Fonfield

(***) ***- ****

SUMMARY OF QUALIFICATIONS

•Strong interpersonal skills; ability to interact professionally and as a member of a team.

•Demonstrated ability to work with bus monitors, drivers, transportation officers and dispatch staff.

•Knowledgeable of the city and neighborhoods; Born and raised in Boston; Graduated from Boston Public Schools

•Excellent time management skills, able to meet multiple and conflicting deadlines.

•Work collaboratively and remain flexible in a fast-paced environment.

•Good character, integrity, and adaptability.

•Experienced working with parents and school faculty and administrators.

•Demonstrated ability to communicate orally and to write effectively.

•Experience working with children from surrounded city’s.

•Received 2 awards for Leadership as a camp counselor.

EMPLOYMENT HISTORY

Boston Public Health Commission Boston, Ma

Case Management Assistant Coordinator November 2018- Current

●Provides in-home and office based follow up housing placement and stabilization services to individuals placed in housing, including assistance with paying rent and utilities, helping to resolve landlord/tenant problems and connecting individuals with community resources and supports. Assists clients with obtaining furniture and moving into housing.

●Engages with all clients utilizing a housing first approach.

●Coordinates community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.

●Hosts community-based housing agencies (BHA, HomeStart, etc.) in providing on site housing search assistance.

●Completes intakes and assessments on shelter guests to determine needs and eligibility for services and public benefits. Provides case management, crisis intervention and supportive counseling to clients.

●Transports guests to housing appointments.

●Provides case management, crisis intervention and supportive counseling to clients. Coordinates the delivery of services and referrals in areas of family reunification, DSS, obtaining benefits, etc. Provides support and assistance to clients with legal issues (probation, parole, courts).

●Maintains up to date and accurate service plan contacts, and progress note records for the department.

●Works in a multi-disciplinary team approach with other social service, work rehab and health services departments of the shelter. Develops and facilitates budgeting, money management and other life skills groups.

●Participates in weekly social service treatment team and other assigned meetings and trainings.

●Compiles records and statistical reports.

●Performs other duties as assigned.

Tufts Health Plan Watertown, Ma

Claims Processor (Temporary) September 2018- November 2018

●Examine claim to correct and/ or update data so claim can properly adjudicate.

●Ensure claim payment is updated to correctly reflect Tufts Health Plan’s status as primary or secondary payer through the appropriate coordination of benefits.

●Determine members eligibility if in question.

●Check to determine if services rendered on the claim are allowable under the members benefit plan and/or the proper authorization, referrals and pre-registrations were obtained as required by the plan.

●Communicate with partner departments (verbally and/or written) to obtain missing information to properly adjudicate claims, such as provider numbers, authorizations and referrals.

●Manually calculate and/or apply pricing to each claim when necessary.

●Examine claim correct and/or update data so claim can properly re-adjudicate.

●Prepare and enter adjustment while applying appropriate back out and adjustment reason codes.

●Reflect correct pricing, which may need to be applied or manually re-calculated.

Boston Public Schools Boston, Ma Special Ed (ABA Program) June 2018- August 2018

Paraprofessional

●Supports direct instruction to children individually, in small groups, and in classroom settings

●Provides assistance with classroom activities.

●Prepares instructional materials.

●Assists in classroom set up and clean up.

●Manages individual and classroom behavior, using prescribed approaches

●Supervises students on field trip activities.

●Performs other related duties as requested by Department of Special Education

Sheprd Newton, Ma

School Pupil November 2017- June 2018

Driver/Operations Associate

●Assist with new driver training and recruitment

●Transport K-12 students to and from partner network of schools, camps, clubs, and after school programs.

●Make sure all students feel safe and have a safe ride.

●Daily routes scheduled by Operations Manager

●Backup driver when requested in peak operating times

●Assist in vehicle supply restocking

●Help design and test new driver communications

Department Of Unemployment Assistance Boston, Ma

Unemployment Insurance January 2017- March 2017

Job Specialist III (Seasonal)

•Interviewed customers for unemployment insurance programs and policies.

•Explained program policies and procedures to customers.

•Referred customers to other agency programs when necessary.

•Interviewed customers by telephone to assess customer suitability for unemployment insurance

Boston Public Schools Boston, MA

Transportation Department July 2013-June 2016

Monitor Supervisor Operation

●Responsible for daily assignment of monitors thru the daily bid process

●Handle new hires paperwork

●Utilized (Versatrans) to keep monitor assignments up-to-date to ensure individual student needs are accurate.

●Assisted driver with problematic students on buses, worked with school staff on solution to student behavior

●Worked closely with bus contractor to ensure on-time departure of school buses.

●Completed, reviewed, and certified payrolls for all SPED monitors

●Communicated effectively orally and written with operations staff, BPSDOT, school personnel, principals, headmasters, and Safety services.

●Assist the Unit Leader with organizing and conducting annual and semi-regular bidding Process

Boston Public Schools Boston, MA

Transportation Department August 2010-July 2013

Customer Service Representative

●Provided superior customer service to internal and external customers by ensuring transportation issues were logged and forwarded to the appropriate Transportation Officer/Operations Coordinator.

●Utilized Versatrans E-Link and MYBPS to provide student transportation information to parents and school staff.

●Researched bus route problems, made recommendations that would make drivers route more efficient. Forwarded the route problem back to the bus company with a solution.

●Assisted Transportation Officer with routing students to and from school, processed student’s alternative pick up/drop off requests, processed change of bus stop requests, waiver requests and sibling rider requests utilizing Versatrans routing system.

●Assisted transportation officer, by going to the contracted bus company to ensure drivers were leaving the bus yard on time, to ensure on-time arrival to schools and student bus stops

●Tracked school buses for parents and school staff, utilizing GPS. Researched buses that were late arriving to schools and late to student stops.

●Recorded and reported all bus accidents/incidents accurately to Operations Coordinator.

COMPUTER SKILLS

Global Positioning System (GPS), vehicle locator system, Versatrans routing system; Versatrans E-Link

Lagan issue tracking software, BPS Intranet System, Microsoft Office Suite, Google Docs, UI Online

EDUCATION

Snowden Intl.

High School

September 2007- June 2011

BunkerHill Community College

Community College

Business Management

Completed 2 1/2 years

GPA: 3.5

Springfield College

Human Services

January 2018-Present

CERTIFICATES

CPR Certified- March 6, 2018

CPI Trained- July 2, 2018

AWARDS

Leadership award from B-Safe Summer Camp, Camp Counselor

Leadership award Action for Boston Community Development, Inc., Camp Counselor

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