LaKeisha Garnett

Steelton, PA

Obtain full or part time employment with a company that will allow me to utilize my skills and provide the opportunity for advancement

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Aston Carter - Steelton, PA

October 2023 to November 2023

Politely assisted callers with employer, retiree and Medicare eligible health benefits, while working from home. Enrolled new hires, retires and MAPD members in the appropriate plan based on their status. Referred callers to insurance carriers, Medicare, SSA and retirement systems for management of benefits. Expressed empathy for deaths and member frustrations. Temporary assignment. Insurance Verifier

Select Medical - Camp Hill, PA

April 2022 to August 2023

• Verify patient eligibility and benefits, in an accurate and timely manner for requesting hospitals, by utilizing LOTUS NOTES for data entry.

• Assure the completeness of all insurance information prior to a patient’s admission.

• Provide patient insurance support to billing and collection staff. Homemaker

Home - Harrisburg, PA

April 2021 to April 2022

Household and money management. Housekeeping and sanitizing.Running errands to purchase food and items needed in home. Instill discipline in children. Multitasking Toll By Plate Customer Service

Abel Personnel - Harrisburg, PA

October 2020 to January 2021

Answered incoming calls from customers that receive invoices for traveling on toll roads without and EZ Pass account or a delinquent account. Removed late fees as a one-time courtesy. Processed card payments, adjusted tolls at discount rate. Transferred calls to correct department Provider Services Advocate

NOVITAS SOLUTIONS, INC - Mechanicsburg, PA

November 2019 to September 2020

Work from home.. Answer inbound inquiries from doctors and providers, Researched claims to explain reasons for denials, rejections, payments, coordination of benefits. Send copies of EOB's by fax or mail. Sent links from website via email.

Customer Care

AEROTEK - Harrisburg, PA

April 2019 to August 2019

Professionally answered inbound calls from customers ordering merchandise or parts for merchandise. Handled returns of items to be repaired, replaced, or refunded. Processed warranties and online requests. Printed shipping labels. Faxed bulk order confirmation. Education

High school diploma

HARRISBURG HIGH SCHOOL - Harrisburg, PA

September 1988 to June 1992

Skills

• People oriented individual, who can work alone or as a member of a team. Persevering, not afraid to take initiative, knowledgeable in MS Word, Excel, PowerPoint, Microsoft Outlook, Windows 10, and Lotus Notes (10+ years)

• Microsoft Windows Server

• Microsoft Office (10+ years)

• Operating Systems

• Customer service (10+ years)

• Microsoft Exchange (10+ years)

• Computer literacy (10+ years)

• Information management

Assessments

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.