MICHELLE ARMIJO

**** *** ****** ** ** ad1u6q@r.postjobfree.com

505-***-****

Hard Working; loving life#readytowork#depenable#prompt

OBJECTIVE

With these challenging times, my Objective is to work hard and always be dependable no matter what lies ahead

• BUSINESS DEVELOPMENT (7 years) • SALES ASSOCIATE (5 years) • CRM (9 years) • CLIENT RELATIONS (5 years) • SELF STARTER (10+ years) • Food Service (10+ years) • CSR (10+ years) • Bilingual (Less than 1 year) • Customer Care (10+ years) • Call Center (5 years)Airlines - SWA,Reno Air, American West Airlines. Frontier Airlines• UGE Airlines (12yrs)

CUSTOMER SERVICE/United Ground Express Airlines:February 2022-Present

Cross Utilized Agent;Passionate about customer service and working in the Airline industry.Working the ticket counter,kiosk,Gate Baggage Service office(BSO) operating And loading the Jet Bridge, lifting bags over 70lbs, print boarding passes, rebooking when needed, helping with booking hotels and food vouchers of non weather related issues.

CUSTOMER SERVICE FRONTIER AIRLINES AUGUST 2018-November 2021

Check passengers in to their destination make sure bags

are checked to the end of destination. Convey all passenger list to the gate agent make sure weight and balance are on track. If bags did not make the destination, fill out all necessary paper-work and follow up and call passenger to have the bags delivered (BSO)

Also Gate Agent make announcements when necessary, check bags at gate, upload paperwork for the Pilot, pull the jet-bridge to the aircraft, also Ramp agent. In a nutshell I am cross-Trained and certified in all aspects of my position.

CUSTOMER SERVICE PRIME THERAPEUTICS

OCTOBER 2019-JANUARY 2020/REMOTE

Answered non-stop multi calls with a head-set and dual computers from home. Checked all my resources simultaneously to ensure all communications are precise and accurate, • Self-Starter, flexible, team player and multi-tasker. • Received many calls from Prime Therapeutics Members, Pharmacies, Drs and Dr's Offices to support and assist with order processing on general accounts and benefit inquiries. • Investigate and resolved members inquiries questions in a timely manner and also when needed and escalated to the appropriate team member. • Used judgement and strong decision-making skills to override some medications that were unable to work or refilled to soon. • Always used an sympathetic attitude to all calls and to all members and Pharms and Dr's Office when unable to adhere to their requests, because of policies and procedures. • Always sat in front of computer with head-set for up to 9 hours sometimes more when needed overtime. Attended morning meetings every morning with team members via go to meeting applications. • Processed claims when needed. Confirmed and went over everything that was discussed to ensure the people I am helping understood to the fullest also documented record. • Very Flexible Schedule I adhered to. • Primary goal was to help members get the medication they need to feel better acknowledging all HIPPA rules and regulations.

SERVER CHILI’S BAR & GRILL

JANUARY 2018-MARCH 2019

Took food orders, provide Beverages and provided hospitable and customized service to chili's guest Acts quickly in a fast paced high -volume environment Partners with other team members to ensure guest satisfaction Alcohol Server Certified and Food Borne Certified Excellent listening and communication skills Team player go above and beyond to help a team member.

CLERICAL SPECIALIST PRESBYTERIAN MEDICAL GROUP

MARCH 2015-MAY 2017

Updated patient accounts and information on a daily basis. Trained on Epic system and all insurance Portals Scheduled and registered Patients, which included complex appointments that included referrals Provided a high level of customer service while dealing with physicians, all departments, patients and their families Secured financial payment at time of service including co-insurance, co-payments, residual balances, self-pay and deductible monies due Checked patients demographics making sure all insurance went through the portal and was current Abided by all HIPAA regulations attend quarterly MSO meetings, staff meetings, and employee forums.

ACCOUNT EXECUTIVE UNIQUE SCREEN MEDIA

OCTOBER 2008-FEBUARY 2011

Performed independent sales, responsible for Advertising small-medium business to the screen before a movie at local movie theaters. Highly skilled in creating sales presentation to guide decision-making and using persuasive technologies to overcome objectives. Accomplished in developing effective sales plans to achieve long-term account and business growth. Exceeded targeted sales goals by 100%. Executed 50 daily cold calls to top level executives to increase client base.

EDUCATION

BELEN, NM, BELEN HIGH SCHOOL

DIPLOMA

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