Odetunde Kazeem Olatunji

Mobile: 080******** Email; ad1u5w@r.postjobfree.com, ad1u5w@r.postjobfree.com

Senior Business /Improvement Analyst.

SUMMARY STATEMENT

I am a cross-trained professional with over 10 years of experience in numerous banking operation functions and applications. With my well-developed analytical and problem-solving capabilities, I aim to consistently add value to a goal-oriented organization/team and gain the skills required to succeed in an ever-dynamic business environment.

Core Competencies

Product Management Project Management Business Analyst Workflow Expert Process Improvements Banking Operations Business Documentation Technical Business Processes Innovation Customer Experience Analyst Card Applications User Customer Journey Mapping SQL JavaScript HTML CSS

Experience

Jan ‘23 to date Service Management and Continuous Improvement –

Product Owner – Account Management and Integration

ACCOMPLISHMENTS:

Operated In the dual capacity as a product manager and product owner Defining and owning the product roadmap for account opening, and API development, working closely with cross-functional teams including solution architects, developers, designers, marketing, sales, and customer support.

Defining user stories and acceptance criteria for new features and enhancements to existing features, working with the development team to ensure they understand the requirements and can deliver high-quality products.

Collaborating with project manager, support, sales, and marketing teams to develop go-to-market strategies, including product positioning, messaging, and pricing.

April ‘18– Dec’ 22 Service Mgt. and Continuous Improvement –Senior Business /Improvement Analyst/Project Manager.

ACCOMPLISHMENTS:

Spearheaded the Implementation of the Finacle- Integrify integration project.

Led and managed the implementation of the Legend Plus Asset management project.

Led business process and workflow mapping/analysis using data capture and modeling techniques. Analyse business, user, and technical requirements for proposed projects and system solutions.

Implemented Scrum/Agile methodologies resulting in a 45% increase in team productivity.

Identified, planned, and executed the migration of credit processes from a sub-optimal application to a workflow system, this led to cost savings of over $100,000 annually.

Collaborated with cross-functional product and software teams to create a framework showcasing end-to-end review of the Account Opening process that reduced accounts on “Post No Debit`” (PND) by 83%.

Applied Lean Six Sigma Method to estimate process requirements resulting in a 10% reduction in TAT.

Customer Journey Mapping using various mapping parameters and tools.

Design user experience, analyse touch points in multi-channel interactions, and share journeys with stakeholders.

Development and deployment of new workflow processes and implementing new initiatives.

Assessed and analysed opportunities for improving the online credit process within the organization and facilitated sessions to achieve predicted outcomes in line with business objectives.

Mastery and usage of Business Process Workflow application (Integrify), JavaScript, SQL, and UXpressia Customer Experience application

Partnered with developers to automate manual processes saving time and money while decreasing errors. Credited with increasing process TAT from 60% to 98%

Jan ‘13–April ’18 Service Mgt-Contact Center –Loan/CBN Desk Supervisor.

ACCOMPLISHMENTS:

Challenged process, identified improvements, and suggested the concept of a one-stop Contact Centre/Agent which was adopted.

i) This reduced TAT on card-related complaints, i.e., for card failed transactions reduced to 3 days from 5 days.

(ii) Increased customer satisfaction as requests/complaints received are treated on the spot.

Train the trainer (over 100 staff) for Finacle 10 project implementation for the service management group - 2016

Member of the Bank’s Kastle Universal Lending Solution Implementation team.

Mastery of all Card and Electronic banking applications: Postilion, Citrix, ETranzact, MasterCard Connect, etc.

Jan ‘09 – Jan ’13, Banking Operations - Funds Transfer Unit –First City Monument Bank PLC Head Office Branch- Lagos

ACCOMPLISHMENTS:

Processed an average of 500 clearing cheques daily combined with regular fund transfer, clearing, western union, and other functions this caused a reduction of FT officers at the Head Office Branch from 4 to 2

Monthly rendition of Bank-wide PTA/BTA returns without default and sanction from CBN.

Daily reconciliation of Branch GL account

Handling cash/cheque deposits and withdrawals. Sales collection and foreign currency deposit and withdrawal.

Reconciliation of FIRS VAT account to reduce Bank’s exposure from over N20m to less than N1.8m

Head Office Head Teller

EDUCATION

MBA Finance (Ladoke Akintola University)

2015

B.Sc. Accounting (Lagos State University)

2009

OND Banking and Finance (Osun Poly, Iree)

2003

Certifications

Certified Scrum Master

2019

ISO 9001 QMS Lead Auditor

2022

Training

UX-Pressia Customer Experience

2020

Business Process Improvement

2019

CBAP - Business Analyst

2023

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