EDUCATION

Bachelor of Arts, Major in Literature March 1993

College of Arts & Letters, University of Santo Tomas Manila, Philippines CERTIFICATIONS

Administrative Management Skills Qatar Foundation

Human Resources -Compensation and Employee Benefits College of North Atlantic-Qatar Certified Internal Auditor – IRCA ISO 9001:2000 Quality Management Systems Qatar Foundation Certified Data Analyst Qatar Foundation

SKILLS

Policies & Procedures Writing

Presentation Skills

Business Correspondence

Management Information Reporting

Business Planning & Budgeting

MS Office Applications

Customer Relations

Training and Coaching

Quality Management Systems Auditing

Project Management

WORK EXPERIENCE

Project Coordinator May 2021– July 2022

TMS Global – Tournament Bus Services Doha, Qatar

Provide administrative support to Executive and Senior Management

Arrange executive and department meetings and record minutes of the meeting

Produce monthly reports and executive summary

Create business presentations and maintain files online in MS Teams

Provide operations support during Testing events for FIFA World Cup Transport Services

Generate incident reports and key statistics from Fleet Management System Administration Supervisor Jan 2006 – Nov 2020

Qatar Foundation – City Operations Directorate Doha, Qatar

Focal point on all the administrative functions in support of Executive/Senior management

Produce Management information reports

Generate monthly and annual reports from ERP and CAFM systems

Maintain and update directorate and department policies and procedures

Train and coach national staff and monitor performance in their Career Development Plan

Maintain all staff files and documents electronically

HR focal point in the recruitment and training process of staff and trainees ROWENA SALVOSA CABALIZA

ad1u5t@r.postjobfree.com

+974-********

Work Control Coordinator Sep 2002 - Dec 2005

Qatar Foundation – Facilities Management Doha, Qatar

Oversee the Helpdesk Operations

Submit and monitor Work Orders and provide completion and progress analysis

Support national staff development and submit performance report Administration Assistant Aug 2001 - Aug 2002

Qatar Foundation – Facilities Management Doha, Qatar

Provide Administration and operations support to the Accommodations manager

Conduct inventory and ensure that staff and student provisions are complete

Consolidate staff and student’s requirements in line with Accommodation policy

Submit reports related to complaints and action taken to Senior management

Coordinate maintenance requests and follow up on progress and completion Project Manager

C3 (Customer Contact Center) Philippines, Integrated Customer Management November 2000 - March 2001

Conduct user acceptance tests and system enhancements

Optimize utilization of call center equipment and train call center representatives

Implement integrated customer management systems to enhance Call Center productivity

Deliver and enhance the Automated Management Information Reporting

Manage incoming and outgoing calls by shift scheduling and accurate manpower projection Customer Service Supervisor

Bayan Telecommunications Inc. Lopez Group of Companies, Philippines March 1996 – March 2001 Call Center Team Leader

Bayan Telecommunications Inc. Lopez Group of Companies, Philippines July 1995 – March 1996 Branches and Telephone Operations Representative

Philippine Global Communications (Philcom) July 1993 – June 1995 AWARDS

QF Thanaa Award for Coaching Excellence

QF Thanaa Award for Professional Excellence - Facilities Management

QF Thanaa Award for Professional Excellence - Conducting Quality Internal Audit

QF Thanaa Award for Professional Excellence - Conducting Internal Compliance Review OTHER TRAININGS

Managing Self Doubt, Qatar Foundation, July 2020

Business Protocol, Qatar Foundation, November 2019

Performance Management System, Qatar Foundation, March 2019

ILM Certification on Customer Centricity, Qatar Foundation, October 2018

PWC Academy on Customer Service Excellence, Qatar Foundation, April 2017

OHSAS 18001:2007 Awareness Training, Qatar Foundation, December 2017

Advanced Project Management, Qatar Foundation, April 2016

Effective Leadership Management, Qatar Foundation, March 2015

Project Management Fundamentals, Qatar Foundation, February 2014

Business Process Improvement – Statistics & Reporting, Qatar Foundation, March 2013

Documentation & Process Mapping, Qatar Foundation, November 2012

Improving Productivity with Time Management, 2006

The Seven Habits of Highly Effective People,2006

ILM Certification – Coaching Skills,2006

PERSONAL DETAILS:

Qatar ID No: 273********

Date of Birth: 02/08/1973

Nationality: Filipino

Sponsorship: Transferable

References can be provided upon request.

I hereby declare that the information given is correct to the best of my knowledge and belief and that I have not withheld any information which might reasonably be calculated to adversely affect my suitability for employment.

Rowena Salvosa Cabaliza

Contact this candidate