Customer Service Data Collection

BAINOMUGISHA SILVER

Tel: 075*******/078*******

**********@*****.***

PROFILE

Date of Birth : 1st October 1981

Sex : Male

Nationality : Ugandan

Marital Status : Married

I am a confident and well-presented individual who is self-motivated. My strengths have been built up by a range of duties I have been involved in at work, positively impacting the people around me, learning from them and my personal desire to go an extra mile. AREAS OF EXPERTISE

• Customer service

• Sales Promotion &

Distribution

• Team building and

management

• Records management

• Data collection and

analysis

PROFESSIONAL DEVELOPMENT

Degree Bachelors in business administration (Finance) Period 2001 – 2005 Certificate Customer service management Period 2007 Certificate Media Sales Period 2014

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS JOB TITTLE: Field Officer (Poverty relief project through direct cash transfers to beneficiaries) Period: Dec 2022 – Sep 2023

Company: Give Directly - Uganda

Responsibilities

• Community engagement to sensitise the residents about the organization activities in the area

• Mapping the area of operation for accurate data collection

• Carrying out census in the targeted community to ensure better planning and smooth operation

• Registration/Accurate Data collection to ensure that the cash transfers reach the intended households

• Auditing collected data to ensure a non-fraudulent exercise and prevent loses for the organisation JOB TITTLE: District Vaccine Distribution Supervisor (Project) Period: Feb 2020 – Dec 2022

Company: GAVI

Responsibilities

• Health Center Support Supervision to ensure;

− Proper vaccine storage and cold chain equipment functionality to guarantee vaccine safety and potency

− Proper record keeping, guaranteeing accurate data for monthly performance/M&E reports

− Health workers have good product knowledge by providing regular trainings using educational materials like Vaccine Vial Monitor (VVM) chats, Temperature monitoring chats and vaccine dosage chats

• Stock taking and Order planning at Health center and District levels to ensure quantity delivered by National medical stores aligns with the District and Health center monthly orders/requirements hence good service delivery especially at Health center level.

• Vaccine distribution-supervision across the District health facilities.

• Monthly district and Health center stock and M&E reports to highlight general project progress and action areas.

JOB TITTLE: Head of Sales and Customer services

Period: 2017 – 2020

Company: Elitebet Bookmakers Limited

Responsibilities

• Sales management through strategizing and building of a potent sales team that excels at both telesales and door-to-door/street sales to ensure acquisition and retention of clients

• Customer service management through regular training sessions and supervision to ensure sufficient product knowledge for all staff and improving each individual’s soft skills to give clients memorable experiences

• Linking top management and staff through effective implementation of work processes and passing on two-way feedback.

• Coordination of advertising partners especially radios to ensure that the advertising schedule is adhered to and that the right content is broadcast.

JOB TITTLE: Regional Marketing Officer

Period: 2014 - 2016

Company: The Pepper Publications Ltd

Responsibilities

• Sales/Customer Acquisition/Customer Retention though sub-regional surveys and data collection on people behavior, challenges, needs and wants to improve relevancy of the newspaper content delivered to the particular region.

• Cross selling and up selling Company products and services through signing up of Agents and sub-agents to ensure maximum circulation of the products.

• Supervision of Sales Agents to ensure timely delivery and circulation of the products to the final consumers

• Compilation of sales records from the different sales agents and using the same information to compile weekly regional sales reports.

JOB TITTLE: Advertising Sales Agent

Period: 2011 – 2013

Company: The Pepper Publications Ltd

Responsibilities

• Customer Acquisition/ Customer Account Management through door-to-door sales and working as the link between clients and the company - negotiating the financial package on behalf of the company and the content package on behalf of the client

• Cross selling and Up selling Company products and services through door-to-door/street sales plans. JOB TITTLE: CUSTOMER CARE representative

Date: 2007 – 2010

Company: Zain/Airtel Uganda

Responsibilities

• Handling incoming calls

• Recording Customer responses / Processing Customer requests

• Customer acquisition/retention through provision of quality customer services

• Cross selling and Up selling Company products and services through telesales Languages: English, Luganda, Runyakitara

Interests and pastimes: Sports, Social interactions, Travelling. Personal details: I am a hardworking, focused and consistent individual. REFEREES

1. Mr. Mohammed Lukungu

Field Manager

Give Directly Uganda

Mob: 256*********/256*********

2. Mr. Rogers Lukwiya

Project Manager – vLMD

Freight-In-Time Uganda/GAVI

Mob: 256*********

3. Dr. Peter Beine

Executive Director

National Animal Genetic Resources Centre and Data Bank (NAGRC&DB) Mob: 256*********/256*********

**********@*****.***

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