Rosa Arteaga

Cell: 915-***-****

ad1u41@r.postjobfree.com

CAREER OBJECTIVE & SUMMARY:

To obtain an administrative position in a progressive company where I can utilize my bilingual (Spanish-English), organizational and recruiting skills. I have been a very punctual and loyal employee at all the places where I was employed.

EXPERIENCE:

DETROIT AXLE

Ferndale, MI

-Customer Service Representative / Call Center

-FEBRUARY 2019-DECEMBER 2019

Customer service representative with over six years’ experience in telephone service. Experience with sales and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition.

*Proven experience providing customer support in a busy call center environment.

*Strategic -relationship and partnership-building skills-listen attentively, solve problems cretively and use tact and diplomacy to achieve win-win outcomes.

MARISCOS URUAPAN RESTAURANT

Miraloma, CA

-Manager

-FEBRUARY 2018-JANUARY 2019

Restaurant Manager: make sure that the kitchen is running effectively, that the food is satisfactory, and that the staff is taking adequate care of the customers. include overseeing 16 employees daily on the floor of restaurant, handling all guest reservation and inquiries, and tracking food and beverage invoices to stay within budget.

Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; Trained team members advancing upward into the hourly supervisor position

***Responsible for hiring and onboarding process that included but not limited to interviewing and training of staff.

Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

Achieved and maintained controllable costs such as reducing unnecessary overtime and inventory waste.

MINUTE MEN STAFFING

Dearborn, Mi

-Customer Service / Recruiter / Dispatcher:

-NOVEMBER 2014 - FEBRUARY 2018

I had some great experienced with this company, as a (Recruiter) recruiting people to work for the staffing. Customer Service, helping out temps and customers with claims.. Dispatcher, sending temps to work. Making sure everyone dress up properly, show up to work on time and meet the safety requirements.

I was trained to do “E-Verify” and “OTIS” to run the background on each single person to be hire.

NEUROMAMA (SEARCH ENGINE), Playas de Rosarito, BC; Mexico

-Broker & Administrative Assistant :

JULY 2012- JULY 2014

● I Started as a broker selling shares traded on NASDAQ (Stock Market) for the people of the United States of America and other countries. As an Administrative Assistant I directly supervise the activities and work performance of Parcels and Delivering Department. All activities related to the functional areas of Order Picking, Receiving and Scheduled Pick Ups. This position is also responsible to make recommendations regarding improving all processes and procedures to ensure continuous improvement.

● Training, directing, monitoring and assisting in the evaluation of daily employees. Ensuring that departmental practices and company policies are being followed.

● Ensure that the efficient receipt, handling, and storing of the correct information is completed in accordance with the established Pick-Ups and Receiving Schedules procedures. Monitoring/coordinating Scheduled Pick- Ups (FedEx & USPS) prioritizing workloads, and ensuring on-time and accurate delivery of Packages.

● Responsible to recommend progressive disciplinary actions or training when needed.

● Track and provide data on daily/weekly efficiencies of staff to support reporting to management.

GENERAL MOTORS CUPUAN PROVING GROUND OF MEXICO, Cupuan del Rio, Mich.

- Driver/ Tech, Operations Support, Material Procurement & Warehouse

MAY 2008 - JUNE 2012

● Started as a driver, running prototypes vehicles, Three months later I was getting involved with Operations Support. In Operations Support I trained new staff to become new drivers. Also, helped with Metrology, Administration, Fleet Control, Scrap, Warehouse and finally with Material Procurement Area.

● I supervised directly the activities and work performance of the Receiving Department. Ensuring all resources are being utilized efficiently to meet daily-weekly department goals and priorities. Oversees all activities related to the functional areas of Receiving, Ordering Picking, returns or General Warehousing. Monitoring-coordinating material flow, prioritizing workloads, and ensuring on-time and accurate delivery of materials.

● Ensure the correct, efficient, and safe stocking and storage of components completed in a manner that best supports the effective kitting of orders for production.

●Making sure the safe and correct use of all material handlers operating equipment used, also, the department is properly operated by following established guidelines.

●Track and provide data on daily efficiencies of staff to support reporting to management.

●Maintaining clean, neat, well-organized, and safe warehouse environment that meets all internal audits.

TRI-COUNTY HOMECARE,

660 Woodward Ave.,

Detroit; MI

313-***-****

-Clerical Assistant

SEP 2002- MAY 2006

*Call patients to collect personal, medical, and insurance information.

*Verify patient's appointments and/or schedule appointments with secondary care providers.

*Coordinate physician schedules and maintain patient flow accurate.

*Manage office and medical supplies inventories.

●I had experienced medical office receptionist with over 4 years. Skill optimizing homecare workflows by managing patients flows, physician schedules, patients appointments. Strong administrative skills, including inventory management, accounts receivable, and patient's record management.

●Sorts, maintains and updates files alphabetically or numerically.

●Answers multi-line-telephones and relays messages.

●Occasionally may use computer or typewriter to type labels or address envelopes.

●Use computer to access information.

●Performs other clerical duties as assigned.

●Always communicate both orally and in writing.

● Directing, monitoring and assisting in the evaluation of daily patients. Ensuring that departmental practices and company policies are being followed.

● Track and provide data on daily/weekly efficiencies of staff to support reporting to management.

Abilities:

Patient Confidentiality

Accounts Receivable

Customer Service

Office Administration

Schedule Management

SKILLS: Have computer skills, bilingual Spanish and English

EDUCATION:

Ass. Business Administration & RN

Wayne County Community College - Detroit, MI

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