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Customer Service Team Member

Location:
Aspen, CO
Posted:
December 11, 2023

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Resume:

Michael Bradley Nikulin

ad1u30@r.postjobfree.com 617-***-**** 179 W Homestead Dr, Basalt, CO

Executive Summary

Driven individual, fluent in three languages, with three years of experience building a book of business and providing excellent customer service in the food and beverage and luxury resort industries. Along the way, developed a passion for building meaningful relationships and working hard to achieve personal and team goals. Relevant Experience

Aspen Skiing Company - Aspen, CO November 2020 to Present Ski Instructor/ Aspen Valley Ski School Freestyle Ski Coach

● Certified through the Professional Ski Instructors of America in the Rocky Mountain Division

● Taught clients of all ages everything from basic fundamentals to advanced skiing techniques

● Built a robust client base, including many celebrities and high status individuals that rivaled the client bases of instructors with much greater experience

Azzur Cleanroom’s On Demand - Waltham, MA August 2018 to June 2020 Facilities Team Member

● Maintained the operational flow of the facility, while ensuring client needs were met with the highest level of GMP standards

● Actively engaged with clients with product updates via teleconference, email, zoom and in person meetings

● Communicated directly with dispatchers and truck drivers coming in and out of my facility in regards to the status of shipments that ranged from medical equipment to hazardous and corrosive chemicals

● Tracked and maintained proper logging of material through use of “WASP”, an inventory control software CHICA Restaurants Aspen - Aspen, CO October 2021 to July 2022 Server/Bartender

● Provided guests with exceptionally professional, friendly, and high energy service while displaying a deep knowledge of the menu

● Worked Aspen Food & Wine Fest 2022 and hosted celebrity food influencer Chrissy Teigen Intralinks Co - Boston, MA August 2016 to September 2018 Intern for PACE (Performance And Computer Engineering) Group

● Organized documents online for private firms and banks Easy App Co - Tel Aviv, Israel Jan 2016 to June 2016 Intern

● Advertised/Pitched the Application to common smartphone users

● Recruited businesses in Tel Aviv to join our App

● Continuously updated English version with administrative access to the app Education

Northeastern University, Boston, MA

College of Professional Studies in Business, Boston MA Summer 2018 to Fall 2020 IDC Herzliya, Herzliya, Israel

Arison School of Business Fall 2016 to Summer 2018 Notable

Varsity Rowing & Swim Team Captain, 2 x Head of The Charles Regatta Qualifier, Skateboard Camp Counselor, MARVA IDF Training Course



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