Ana Evelisse Moreno Rivera

*** ******* *** **

Palm Bay, FL 32907

Cell: 321-***-****

Email: ad1u2j@r.postjobfree.com

Summary:

Performance areas include quick learning, bilingual, computer skills, sales, beauty and makeup, money management, exceptional customer service and handling, teamwork and leadership. I have a proven track record to select and develop relationships with others. I always do my best to maintain consistent at exceeding personal, corporate and branch goals. Whenever faced with a client’s negative experience I apply professional communication skills to establish rapport while offering solutions to amend their needs. I have also invested extensive time volunteering at the school Roman Colon Correa as a teacher’s assistant in Puerto Rico. I left Puerto Rico after the hurricane to continue to grow my career and education in the United States where I have expanded my professional life in the retail, customer service and beauty industry. Finally as a pharmacy technician I have made my way into the healthcare field which has been my goal. Now I’m exploring new opportunities that would help me expand my knowledge and experiences throughout the medical field.

Summary of Professional Strengths:

●Clear communication and understanding

●Strong work ethic

●Resourceful when working on teams

●Reliable when asked to get the job done

●Exceptional customer service

●Proficient in Sales

●Approachable

●Organized

●Currency and coin counter

●Friendly

●Self-motivated

●Quick learner

●Adaptable

●Self-motivated

●Exceptional rapport skills

●Follows policies and procedures

●Offers a friendly customer experience

●Leadership skills

●Retail

●Enthusiastic and upbeat personality

●Good decision maker

●Beauty and cosmetics

●Currency management

●Clear communication and understanding

●Fluent bilingual speaker (Spanish and English)

Professional Experience:

Prime Care Pharmacy

Melbourne, Florida

01/17/2023- Present

Provide friendly customer service at prescription drop- off and pick-up counters

Understand and perform basic pharmaceutical calculations to obtain correct doses of medications.

Data entry of new and refill prescriptions

Maintaining patient’s profiles

Communicate directly with doctor’s offices and insurance companies via telephone or fax regarding any claims

Prepare medication under supervision of pharmacist

Call patients to inform them their medication is ready

Return medication back to stock after patients did not picked up or medication was discontinued for the patient

Complete inventory return orders back to wholesalers.

Maintain pharmacy clean and organized

Assist the pharmacist with providing safe and appropriate pharmacy services to the patients in accordance with the policies and procedures of the pharmacy, the states professional standards, and the regulatory entities.

Ross

West Melbourne, Florida

01/31/22 - present

●Supervisor

●Retail

●Resolving patient needs

●Maintain store functions in fast paced environment.

●Customer service

●Answering phone calls

●Customer greeter

●Organizer

●Inventory management

●Bilingual

●Process returns

●Cash handling

●Loss Prevention

●Build relationships with coworkers and customers

●Training employess

●Delegation

●Store maintenance

●Planogram Adjuster

Sephora

West Melbourne,Florida

10/11/2021 - 08/12/2022

●Beauty advising

●Customer service

●Providing courteous, knowledgeable service to clients

●Greetings

●Cashiering

●Providing product samples

●Provide product information

●Product suggestions

●Inventory organization and counting

●Training new employees

●Answering phone calls

●Handling payments

●Maintaining store cleanliness and organization

●Keeping testers clean and sanitized

●Building rapport with client

●Maintaining communication with clients and coworkers in fast paced environment

●Keeping informed about new products

●Determining and helping client needs

Kohl’s

West Melbourne, Florida

06/15/2021 - 10/08/2021

●Customer Service

●Retail

●Bilingual

●Maintain store function in fast paced environment

●Store support

●Cashier

●Cash handling

●Inventory Maintenance

●Answering phone calls

●Customer advisory

●Customer rapport

●Employee trainer

●Customer Greeter

●Inventory Organizer

Rent A Center

Melbourne, Florida

06/25/2019 – 05/22/2020

●Understanding patient needs

●Patient advisory

●Maintain store functions in fast paced environment

●Data entry

●Customer Documentation

●Customer greeter

●Perform Secretary duties

●Bilingual customer service representative

●Approve the financing of customers

●Perform customer payments

●Process customer orders

●Overview company weekly and monthly financial goals

●Generate field visit reports every weekend

●Regulate invoice payments for the store

●Count cash drawer every night

●Deposit total currency in cash drawer at company bank

●Contact customers to collect past due payments

●Monitor company sales goals and sales representative development with district manager weekly

Teletech (TTEC)

Melbourne, Florida

11/20/2017 – 05/22/2018

●Customer service

●Customer rapport

●Customer de-escalation

●Customer documentation

●Order processing

●Bilingual Customer service representative.

●Maintain up-to-date knowledge of store policies regarding payments, returns, and exchanges.

●Exceed daily credit card application goals.

●High sales conversion by applying consultative, value centered customer service methodology.

●Resolve product issues while demonstrating benefits of new technology.

●Deliver a positive customer experience while resolving their dissatisfactions.

●Identify the customer’s expressed needs and wants through a careful listening process to enhance sales.

Education:

Graduate High School: Ramon Jose Davila

Coamo, Puerto Rico

Grauated - Class of 2016

GPA:3.47

University of Puerto Rico

Ponce, Puerto Rico

August 2016 - September 2017

Some College Experience

GPA: 3.4

General Education Track

Eastern Florida State College

May 2019-Present

Health Science Track

Computer/Electrical Equipment Skills

●Microsoft Word

●WordPerfect

●Microsoft Power Point

●Microsoft excel

●Web Browser navigation

●Web browser applications

●Fax/copy machine

●Printer

●Multi-line telephone system

References Upon Request

Elizabth Franklin - (321)- 722- 3052

Store Manager

Victoria Morshed - 919-***-****

Beauty Lead at Sephora in Kohl’s

Nicoll Russo – 321-***-****

Kohl’s Store Manager

Whittney Hernandez- 321-***-****

ad1u2j@r.postjobfree.com

Operation Site Manager

Katie Mcgarry- 321-***-****

ad1u2j@r.postjobfree.com

Talent Acquisition Specialist

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