Customer Service Data Entry
Resume:
Intake Processor – Legal Account
o Responsible on checking and verifying important information given by the client from their first point of contact submitted by the intake specialist
o Responsible on doing a call back to clients to confirm and validate non – clear data and to have them submit additional documents needed to complete the application
o Consolidating all cases validated to be submitted to case manager
o Responsible for meeting the required number of cases that’s needed to be finished on a daily basis
o Assist with administrative duties such as filing, data entry o Stay up-to-date on policies and procedures
iFive Global
July 2021 – May 2022
Intake Specialist– Legal Account
o Managed over 80-90 customer calls per day from providers to coordinate regarding the patient's claim.
o Responsible for answering queries of clients and transferring the call to the right department
o Responsible on getting accurate information to complete the first step of the application
o Collaborate with other members of the organization to ensure clients receive appropriate services
o Stay up-to-date on policies and procedures
iFive Global
********.******@*****.***
Blk 16 Lot 3 K13 Katapangan
St., Karangalan Village
San Isidro, Cainta, Rizal
Time Management
Problem Solving
Customer Service
Communication
Self motivated
Customer Service
Keen on details
Active Listening
Bachelor Science of Nursing
Urdaneta City University
Urdaneta City Pangasinan
2004-2008
EDUCATION
EXPERTISE
PROFESSIONAL SKILL:
Dedicated and results – driven BPO professional with a proven track record of effectively managing diverse tasks and assignments especially in my last role as Intake Processor. Seeking a challenging role where my ability to handle a variety of responsibilities and commitment to delivering service can contribute to the success of the team and the organization.
WORK EXPERIENCE
Most outstanding Employee – IFive
Global
o Fourth Quarter 2022
o First quarter 2023
o Second quarter 2023
Performance Award – Concentrix
o October 2019 – Top 15 Agent Award
o November 2019 - Top 15 Agent Award
o Third Quarter 2019 – Most Outstanding
Performer Award
ACHIEVEMENTS:
JENNIFER BASCAO
Concentrix Daksh Services Philippines Corporation
November 2018 - May 2021
Advisor 1, Customer Service – Health Care Account
o Responsible for answering queries of existing ang non existing clients o Process payments
o Providing eligibility and coverage of the policy holder o Responsible for fulfillment requests of policy holder o Reinstating of policy
LANGUAGES:
ENGLISH
FILIPINO
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