NGOZIOFOLOMAH

**** **** **** ******, ********, Arizona 85225 C: 480-***-**** E: ad1u1t@r.postjobfree.com Professional Summary

Passionate business leader with a proven record of generating and building relationships, executing all phases of the project and product management, and coaching individuals to success. Experienced in business operations, compliance and healthcare information systems; applications. Skilled in building cross-functional teams, demonstrating exceptional interpersonal and client-facing skills, and making critical decisions during challenges. Transformational leader with the ability to work independently, and develop opportunities that further establish organizational goals. Education and Training

Bachelor's Degree, Health Administration Nov. 16, 2013 University of Phoenix Phoenix, Arizona, USA

Coursework in Health Administration concentrated in Health Care Management Master’s Degree, Health Administration May 14, 2016 University of Phoenix – Phoenix, Arizona, USA

Coursework in Health Administration concentrated in Healthcare Informatics Diploma, General Studies June 2004

Mesquite High School Gilbert, Arizona, USA

Google Project Management: Professional

Certificate

Skill Highlights

June 2023 – Dec 2023

Staffing management CRM

Proven patience and self-discipline Personal and professional integrity Motivation techniques specialist Relationship and team building Confident public speaker Sound decision making

Conflict resolution NetSuite & Salesforce

Government relations knowledge API DEV knowledge

Cultural awareness and sensitivity Critical thinking proficiency Software Development Life Cycle (SDLC) Leadership

Interpersonal Skills Delegate Management

Time Management Process Improvement

Windows Office 365 Windows OS

Asset Management Project Management

Asana Kibana

Jira Zendesk

Confluence Tableau

Professional Experience

Enrollment Advisor

StrongMind - Chandler, Arizona July 2023 – Present

• Answer inquiries from prospective students and their families

• Prepare and deliver presentations about the school and its programs

• Develop and maintain relationships with high schools, community organizations, and other external partners

• Assist students with completing applications for admission and financial aid

• Monitor enrollment trends and provide feedback to management

• Provide customer service to current and prospective students

• Develop and maintain relationships with high schools, community organizations, and other external partners

• Prepare and deliver presentations about the school and its programs

• Monitor enrollment trends and provide feedback to management October 2022- June 2023

• Took some time off to focus on caring for my father who was diagnosed with Dementia. It took quite some time to figure out how to care for him and balance everything. Balance was restored and he now has the best level of care and support that I can possibly provide. Furthermore, I made very valuable use of this time to care for my father who has always been my role model and support system. Implementation Specialist & Project Manager (PM)- Implementation Project Team Acumen Fiscal Agent - Mesa, Arizona May 2022 to Sept. 2022

• Roll-out new releases.

• Researched new ways to use functionality across the board.

• Developed strong, trusting relationships with internal teams and clients.

• Developed a knowledge of client’s product details and nuances.

• Issue and update status reports as needed

• Ensure estimates are created and approved prior to incurring costs.

• Manage the project schedules to ensure completion on time.

• Worked collaboratively with internal teams to ensure projects are on task, schedule, and budgets.

• Create data maps and transaction workflow documents required for customer data conversion Use various tools (including Google business management tools and Excel) to receive, scrub, convert, and test customer data.

• Review conversion results with the customer to refine and confirm requirements.

• Load customer data into staging, testing, and production environments

• Collaborated with the customer and team members to resolve issues: internal escalations, monitoring tickets via JIRA, escalating major priority issues to development teams.

• Expert on software.

• Assist in all aspects of customer implementations, including requirements gathering, system-setup, user training, readiness reviews, and go-live support.

• Tracked customer reported issues via Jira & Confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

• Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Inside Channel Mgr. (Hybrid role: Act. Mgr, PM, & Channel Mgr.) - Partners Program Division DrFirst.com – Mesa, Arizona Oct. 2021 to May 2022

● Responsible for the overall success of the large EHR partners leveraging DrFirst's expansive portfolio of healthcare IT solutions.

● Tactfully manage project plans, training, utilization, and the overall operational success of each vendor that I worked with as project coordinator & account manager.

● Key focus is to ensure that my accounts are growing their own business effectively utilizing DrFirst's suite to their fullest potential.

● Performed asset management practices to maximize the value of partner investment portfolio over time showing overall growth while maintaining an acceptable level of risk.

● Collaborated with the customer and team members to resolve issues: internal escalations, monitoring tickets via JIRA, escalating major priority issues to development teams.

● Tracked customer reported issues via jira & confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

● Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Act. Mgr & PM

DrFirst.com – Mesa, Arizona Aug. 2019 - Oct. 2021

● Managed several VIP and Strategic Partner accounts, working closely with key contacts for adoption/utilization success, while providing support through active integration and implementation projects.

● Accountable for achieving defined project objectives within the scope, time and budget allocated, while demonstrating knowledge, skills and expertise to understand the risk of a project and escalate when needed.

● Demonstrated a proven ability to increase utilization with live partners through constant communication, training, onsite visits and sharing business goals to ensure end user satisfaction, and in turn less partner churn.

● Collaborated with the customer and team members to resolve issues: internal escalations, monitoring tickets via JIRA, escalating major priority issues to development teams.

● Tracked customer reported issues via jira & confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

● Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Assoc. Act. Mgr & PM

DrFirst.com – Mesa, Arizona Dec. 2017 - Aug. 2019

● Proactively managed assigned software partner accounts, working closely with key contacts toward the success of product integration projects, operational, and adoption/utilization success.

● Accountable for achieving all defined project objectives within the scope, time and budget allocated.

● Monitored and reported on progress, problems and recommended solutions.

● Coordinated with sales, implementation and technical and development teams to reach project goals.

● Performed asset management practices to maximize the value of partner investment portfolio over time showing overall growth while maintaining an acceptable level of risk.

● Collaborated with the customer and team members to resolve issues: internal escalations, monitoring tickets via JIRA, escalating major priority issues to development teams.

● Tracked customer reported issues via jira & confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

● Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Sr. Support Team Lead & Product Leader - Hospital Services Mar. 2014 to Dec. 2017 DrFirst.com – Mesa, Arizona

● Project coordinator and main point of contact for the hospital services market specifically w/Meditech (EHR) integrations.

● Collaborated with the customer and team members to resolve issues: internal escalations, monitoring tickets via JIRA, escalating major priority issues to development teams.

● Performed MiddleWare Server installation/Re-installation

● Addressed prescription routing related issues

● Analyzed EDIFACT coding, XML Request & Response

● Train hospital sites on MiddleWare Server functionality

● Ensured that hospital sites were prepared to go live.

● Train other support representatives on how to troubleshoot issues for DrFirst products and applications: Rcopia, Medhx, EPCS Gold, Akario Backline, and Patient Advisor.

● Created training documentation for technical support representatives

● Recognized data steward responsible for updating the Tier 1 knowledge base

● Coaching and mentoring technical support agents

● Familiar with advanced PC settings, Internet settings, web browsers, computer hardware, devices, fax machines, cisco phones and routers.

● Tracked customer reported issues via jira & confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

● Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Sr. HRSA Electronic HandBook Team Lead & Product Leader Mar. 2013 to Feb. 2014 Teletech Tempe, Arizona

● Received inbound calls providing customers with technical assistance and navigation through the Electronic Handbook system.

● Assisted customers with accessing reports, forms and submission pertaining to their organization grants.

● Assisted team members when they need help.

● Handled escalations pertaining to the EHB system.

● Coach and mentor team members to ensure they are productive, ensuring that team members are aware of job responsibilities, and assist team mates with achieving personal and professional goals.

● In charge of addressing and responding to voicemails left by the consumers/customers daily for the HRSA EHB department. This includes follow-up of issues, documentation of voicemails, contacting the client back directly and resolving their issues/inquiries.

● Tracked customer reported issues via jira & confluence ticketing system, worked with support team leads for effective resolution, escalated issues that hindered customer go-live and post go-live to product and development teams, performed testing of resolutions to issues with customer via staging, followed-up with customer to confirm resolution.

● Utilized the following tools with expertise for day-to-day operations: Windows O365, Mac OS, PowerShell, Asana, Smartsheets, Jira, Confluence, Kibana and Zendesk. Caregiver Jan. 2011 to Nov. 2012

All Valley Home Health Care & Nursing - Gilbert, Arizona

● Assisted clients with daily living activities.

● Entered data for reports on the daily activities and behavior of the clients.

● Helped with meal planning and preparations.

● Answered the telephone and represented the company in a professional yet businesslike manner. ● Made the client feel safe and provided them with excellent care. Caregiver Oct. 2009 to Oct. 2011

Tamara Care Beyond Compare Chandler, Arizona

● Assisted clients with daily living activities.

● Entered data for reports on the daily activities and behavior of the clients.

● Helped with meal planning and preparations.

● Answered the telephone and represented the company in a professional yet businesslike manner. ● Made the client feel safe and provided them with excellent care. Child Care Specialist Jun. 2006 to Sep. 2008

Child Crisis Center Mesa, Arizona

● Interacted with children in a positive manner.

● Took appropriate actions to protect the well-being of the children.

● Administered and charted all medications as prescribed.

● Completed housekeeping duties.

● Assisted in the serving of meals and snacks.

● Admitted and discharged children to and from the facility.

● Created a positive and safe environment for children.

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