Ilonna Boyes

936-***-****

ad1u0r@r.postjobfree.com

Summary

Office Assistant with 10 years of experience coordinating and managing business office operations within small to large companies; experience managing business relations and special projects; excellent written and oral communications skills, organizational skills and bookkeeping. Skills

Accounts Payable Debt Collection

Accounts Receivable Microsoft Excel, Easy Spread

Word Perfect Microsoft Word

Microsoft Access Windows XP

Familiar with MAC PCs Windows 7

Microsoft Outlook Customer Service

Problem resolution Quality Control

Service Adviser

Liberty Dayton Chrysler

Liberty, TX. 2015-2016

Provided customer service to the company coordinated with owner and customers vehicle repairs To current and potential customers, worked with insurance companies on behalf of customer to Insure adequate estimates in timely order of vehicle. Received and made phone calls to customer Also insured customer rentals.

Professional Experience

Office Assistant

Golden Eagle Roofing Co. McKinney, TX, 2011-2012

Office assistant to the company owner; coordinated and managed the business office. Provided customer service to current and potential customers; problem escalation and resolution; Responsible for maintaining accounts receivable/payable records. Spoke with insurance companies on behalf of customers concerning claims. Marketing Executive

Melalueca, The Wellness Company, Van Alstyne, TX, 2011 Responsible for marketing and sales of online organic and green products; increased sales and exceeded personal goals and quotas; earned three marketing certificates: Marketing Executive I, Marketing Executive II and Marketing Executive III. Pet Groomer/Animal Caretaker

Tailwaggers Country Inn Van, Alstyne, TX, 2010

Groomed, exercised and played with client’s dogs; cleaned kennels and ensured all dogs had fresh food & water. Provided owner administrative support when needed. Ilonna Boyes 1 of 1

Owner/Operator

Ilonna’s Housekeeping, Van Alstyne, TX, 2006-2010

Residential, specialty move-in/move-out preparation and construction inspection cleaning; advertising, scheduling, customer service support and problem resolution; accounts receivable and accounts payable.

Dispatcher

Superclean, Garland, TX, 2004-2006

Customer service problem escalation and resolution; incoming and outgoing customer service phone calls, scheduled and dispatched technicians, data entry of technician’s orders; provided administrative support to the Operations Manager; helped technicians and operations manager on occasion on jobs in the field cleaning carpets, windows, waxed floors, dusted, mopped when needed.

Quality Control

Skyline Homes, San Jacinto, CA, 1999-2004

Managed a small crew to ensure they finished jobs promptly while still maintaining the highest level of quality and product was completed according to customer’s specifications. Responsible for checking orders prior to delivery to customer, paint touch-ups and repairs. Team Leader

Merry Maids, San Jacinto, CA, 1998-1999

Residential and office cleaning for established customer base and specialty move-in/move-out preparation cleaning. Resolved customer service issues; responsible for maintaining accounts receivable and accounts payable records and cash flow. Ilonna Boyes 2 of 2