Customer Service Business Development
Resume:
LISA
DICOSTANZO
ad1tzk@r.postjobfree.com
Fort Lauderdale, FL 33309
SKILLS
• Product Promotion
• Distribution Management
• Sales Forecasting
• Contract Negotiation
• Cost Estimations
• Market Strategies
• Social Media Updating
• Profit-Loss Projections
• Marketing Plans
EDUCATION
Salem State University
Salem, MA • 05/1990
Bachelor of Science: Health Sciences
• Dean's List 2nd and 3rd Semester 1986
• Honor Roll
CERTIFICATIONS
• CPR certification
• Basic Life savings skills for 1st Responders
• NASM Personal Athletic Trainer
PROFESSIONAL SUMMARY
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership, and operations experience in busy automotive center. Hires, trains, and motivates BDC team to meet sales and customer service objectives. Action-oriented] with years of proven experience in automotive business development operations. Maintains sales and service forecasts to achieve goals. Spearheads and develops automotive marketing and appointment strategies to generate business f or dealership. Knowledgeable Data Manager bringing years and thorough, hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information flaws. Expert navigation of complex data storage, disposal, and security guidelines to maintain compliance with confidentiality mandates. Critical qualitative analytical support and testing to resolve troublesome content access concerns. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic BDC Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
WORK HISTORY
North Fort Lauderdale Subaru - Service BDC Manager
Fort Lauderdale, FL • F 01/21- Current
• Logged customer comments in dealer management system for follow-up.
• Posted appointments on internal board to notify sales department.
• Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
• Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
• Scheduled all employees work schedule
• Trained team to answer incoming phone calls and schedule appointments for sales team.
• Helped team achieve goals to boost sales and build morale.
• Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Melrose Wakefield Hospital - Medical Office Assistant
Melrose, MA • 02/2020 - 01/2021
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person, and telephone customer service.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Used medical schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
F45 Training - Sales Manager/Health Wellness Lifestyle Coach
Saugus MA • 09/2019 - 01/2020
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
Cambridge YMCA - Personal Athletic Trainer
Cambridge, MA • 03/2018 - 10/2019
• Applied therapeutic modalities and procedures to treat injuries.
• Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
• Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
• Delivered emergency care for injured athletes on field or at sporting events.
• Educated athletes on importance of proper nutrition, rest, and hydration.
• Promoted health and well-being of student-athletes with implementation of injury prevention programs.
• Monitored and evaluated injured athletes during rehabilitation sessions.
• Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
Everett Dental Associates - Dental Assistant/Front Desk Associate
Everett, MA • 12/2015 - 09/2019
• Cleaned and sanitized dental tools and equipment straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Monitored patient comfort and safety during dental procedures.
• Prepared and sterilized instruments and materials for use by dentists.
Salem Family Dental Care - Dental Assistant Intern
Salem, MA • 06/2012 - 05/2013
• Cleaned and sanitized dental tools and equipment straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Kept work areas clean, sanitized and organized to minimize infection risk.
• Prepared dental rooms and materials.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Prepared patient x-rays and images for dentist review.
Revere Public Schools - Paraprofessional Teacher
Revere, MA • 09/1994 - 06/2012
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Collaborated with parents and guardians to increase support and provide best learning environment.
• Administered tests and assessments to evaluate student progress and performance.
• Organized and led practice, research, and lab assignments.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Enforced rules and instructions to maintain discipline.
• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
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