CAMBI SMITH

ad1tz8@r.postjobfree.com 984-***-**** Cary, NC 27518

PROFESSIONAL

SUMMARY

To secure a career opportunity utilizing management, customer relationship, organization and communications skills to the benefit of customer retention and business growth. A goal and results oriented; Cross- functional team-builder and Dedicated problem solver with sound success. Dependable and an exceptional meeting facilitator; especially for presentations/webinars.

SKILLS • POS System Operations

• Administration and Operations

• Cash Handling

• Organization and

Recordkeeping

• Helpdesk services

•

WORK HISTORY Front Desk Manager/Service Writer Automax Repair 06/2022 - CURRENT

• Trained new staff on correct procedures, compliance requirements, and performance strategies.

• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

• Greeted 100-200 guests daily at front desk and engaged in pleasant conversations while managing check-in process.

• Logged work orders and change orders into Tekmetric database to track job status.

Office Manager's Assistant/ Team Lead A Touch Of Luxury - Cary, NC

(Hybrid) 06/2019 - 05/2021

• Managed team workload to reach targets for specific tasks.

• Assisted manager with scheduling of employees for each shift.

• Used time management and efficient cleaning methods to meet deadlines.

• Organized and used industrial cleaning products following strict safety procedures.

Receptionist Hanna Imports - Raleigh, NC (On-Site) 10/2019 - 12/2019

• Confirmed appointments, communicated with clients, and updated client records.

• Resolved customer problems and complaints.

• Corresponded with clients through email, telephone, or postal mail. Front Desk Administrator Reliable Accounting Services - Raleigh, NC

(On-Site) 03/2019 - 04/2019

• Prepared weekly employee work schedules to meet operational needs.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Call Center Representative Security Force Inc - Raleigh, NC 12/2018 - 02/2019

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Boosted customer service satisfaction ratings through consistent quality control.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.

Retail Customer support Receptionist Auction Direct USA - Raleigh, NC

(On-Site) 02/2018 - 11/2018

• Scheduled office meetings and client appointments Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction

• Monitored and screened visitors to verify accessibility to inter-office personnel

• Provided clerical support to company employees, including copying, faxing and file management

• Greeted customers and visitors in-person and via telephone calls EDUCATION North Carolina Central University, Durham, NC 05/2018 Bachelor of Science: Business Administration And Management

• Honoree of Beta Gamma Sigma International Business Honor Society

• 3.7 GPA

Knightdale High School, Knightdale, NC 06/2014

High school diploma

ADDITIONAL

INFORMATION

• Willing to relocate: Anywhere, Authorized to work in the US for any employer

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