Client Facing Recruiter
Resume:
Jayne Eggleston - Vann
******.****@*****.***
EMPLOYMENT HISTORY:
Manpower Group, Client Facing Recruiter
**/** – Present
Richmond, VA
• 3 different programs during my time with ManpowerGroup o Mediline, Pella, and AmeriGas
• Client Facing Recruiter hiring for high volume roles o Manufacturing, Drivers, Customer Service Representatives, Call Center, Managers, Production Workers
• Proficient in Avature, Taleo, People Connect, Microsoft Teams
• Source passive and active candidates through Indeed, ZipRecruiter, BetterTeams, ATS, Social Media, Grassroots, and more
• Mentor and train new hires, collaborate daily with Coordinators, Recruiters, Client and Leads Staffmark, Account Manager/ WAH Talent Acquisition Group - 10/12 – 08/20 Richmond, VA
• Interacted with customers to evaluate and assess the customers’ staffing needs. Evaluated and defined the job requirements and other pertinent details required to effectively identify and select the appropriate candidate for each position. Conducted an onsite analysis in order to better understand job requirements and forecast customers’ staffing needs.
• Evaluated and interviewed applicants, decided on appropriate assessments and evaluated assessment results and references. Analyzed all pertinent information to evaluate and decide which applicants should be extended a Conditional Job Offer. Extended Conditional Job Offer to qualified applicants and established appropriate pay rates based on individual applicant’s skills, abilities and experience.
• Evaluated temporary employees and determined the employee who would best meet the needs of Staffmark’s customers, while at the same time evaluating the needs and skills of the temporary employee. Responsible for formulating and presenting the orientation that will ensure the employee is able to meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process.
• Served as intermediary between employees and customers. Evaluated attendance and performance of temporary employees. Used discretion and judgment to counsel and discipline employees related to performance issues. Investigated, resolved and documented the resolution as appropriate to the satisfaction of the employee and customer. Determined best methods to ensure the human resources needs of the customer and the employee are met.
• Investigated and evaluated workers compensation matters to resolve and or make recommendations as to the resolution of the matter. Acted as the company representative in workers compensation matters to resolve and or make recommendations as to the resolution of the matter. Acted as the company representative in unemployment matters to resolve and or make recommendations as to the resolution of the matter. Investigateed discrimination complaints to resolve and or make recommendations as to the resolution of the matter.
• Evaluated and determined best methods to reinforce and maintain good customer relations. Investigated and resolved client/employee problems and issues, informed appropriate personnel of problems and opportunities.
• Mentored and trained new staff members. Delegated and assigned duties to others. Trained and coached other employees. Worked with Operations or Branch Manager to set goals and objectives. Provided input and recommendations to Operations or Branch Manager for hiring, performance evaluation as needed. Trained internal staff members on processes, concepts, business practices, and customer’s needs.
Randstad, Staffing Consultant 01/2012-10/12
Richmond, VA
• Delivered a high level of service to my candidates and to my clients
• Sold Randstad’s staffing solutions to prospective companies
• Built and managed the business relationships on an ongoing basis
• Recruited, interviewed, coached and developed talent as necessary to meet and exceed the needs of our clients
• Prepared recruitment announcements, advertisements, and job postings via internet, newspapers, and job fairs for direct hire/flexible job openings.
• Administered pre-employment tests, reference checks, e-verify and conducted new employee orientations of flexible employees.
• Made the match between the client’s staffing needs and the candidate’s skills and experience
• Supported client operations by providing top quality service and talent management
• Maintained a minimum of 35 connects and 3 scheduled visits per week
• Conducted a minimum of 6 candidate interviews per week
• Maintained at least 1 new client per month as a result of my personal sales Spherion, Client Service Supervisor 02/00-12/11
Richmond, VA
• Recruited, reviewed and screened applications and resumes to select qualified applicants.
• Interviewed and made hiring decisions for flexible employees.
• Administered pre-employment tests, reference checks, e-Verify and conducted new employee orientation of flexible employees.
• Supported an average of 30 client companies and over 100 hiring managers at any given time.
• Consistently ranked in the top 10% of the company out of 700 offices.
• Prepared recruitment announcements, advertisements, and job postings via internet, newspapers, and job fairs for direct hire/flexible job openings.
• Counseled flexible employees on behavioral and performance issues, documented and took corrective action as necessary.
• Determined client needs, placed appropriately skilled employees on flexible/full time assignments.
• Entered applicant data in PeopleSoft applications, maintained records and prepared reports of hires, test results, and any other data.
• Received, wrote down and processed all client orders with complete job descriptions and credit information.
• Assigned appropriate pay and bill rates for employees/clients within the established guidelines.
• Performed daily financial activities, which included sales adjustments, payroll, accounts receivable, collections and prepared daily/weekly/monthly reports.
• Communicated and coordinated the various aspects of the branch operations required to ensure compliance with established policies and procedures, as well as local and federal laws and guidelines.
• Completed daily office procedures, which included maintaining files, sorting mail, ordering of office supplies, receiving and responding to telephone calls, walk-in & scheduled appointments, and inquiries from clients & applicants. Scheduled appointments via Outlook and served as phone back-up when necessary. Daily use of Microsoft Office (Word, Outlook, Excel) applications.
EDUCATION:
Thomas Jefferson High
Morgan State University, Business Administration
SKILLS/APPLICATIONS:
Knowledgesphere, People-Soft and Mergis applications. My Staffing Pro., UltiPro, HarQen, Local Job Network, Facebook (Groups) LinkedIn, Job Boards, Cold Calling, Constant Contact, Call-em-all Rapid Communications, and Textus. Strong data entry skills, ability to communicate with all levels of employees within an organization, excellent organizational skills, MS Office, and customer service skills. ADDITIONAL:
Metropolitan Business Women of the Year Award,
SMB Apprentice Program and SMB Graduate Program
2nd inExsellerate Direct Hire & Lead Generator
VOLUNTEER WORK:
National Kidney Foundation of Virginia
Lupus Foundation
FeedMore Organization (Community Kitchen)
HOPE Christian Ministries Outreach – Willing Wednesdays (Food/Clothing Pantry and Feeding) HOPE Christian Ministries Youth Leader
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