Health Care Management
Resume:
JG
Jessica Goss
Professional Summary
Experienced Healthcare Director, proven to deliver exemplary level of healthcare services to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
DaVita - Regional Operations Director
Kansas City, MO
05/2021 - Current
Achieved team goals through formalized training plans, coaching, and performance management.
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Collaborated with senior management to develop and execute long- term corporate goals and objectives.
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Negotiated with vendors and stakeholders to acquire mutually beneficial contracts and agreement.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Improving 0-4 month retention by 60% in 1 year.
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● Defined, implemented, and revised operational policies and guidelines. Mitigated business risks by working closely with staff members and assessing performance.
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Analyzed customer feedback and identified areas for improvement to drive business success. Driving teammate engagement scores to 75% from 66% in 6 months.
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Developed systems and procedures to improve operational quality and team efficiency. Increasing productivity and reducing SWC's.
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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
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Oversaw day-to-day production activities in accordance with business objectives.
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ad1tyk@r.postjobfree.com
Lansing, KS 66043
Skills
● Building Physician Relationships
● Emergency Readiness
● Quality Assurance Controls
● Profitability Strategies
● Clinical Quality Program Standards
● Resource Monitoring
● Effective Communication
● Facility Oversight
● Recruit Well-Qualified Staff
● Project Management
Business Management and
Development
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● Overseeing Logistics
Education
04/2017
Grantham University
Lenexa, KS
MBA
06/2015
Kaplan University
Davenport, IA
Bachelors: BSN
09/2009
National American University
Kansas City, MO
● Honor Roll
● 3.25 GPA
BSN,MBA - Group Facility Administrator
Leavenworth, KS
03/2015 - 05/2021
BSN - RN, Facility Administrator
06/2012 - 05/2021
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Implemented business strategies, increasing revenue and effectively increasing net worth.
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Reduced operational risks while organizing data to forecast performance trends. Taking the Region, of 11 clinics, from the bottom 20% in the company within 12 months of hire.
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Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
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Monitored office workflow and administrative processes to keep operations running smoothly.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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● Monitored budget and utilized operational resources. Analyzed business operations and implemented strategies to improve operational cohesiveness.
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Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
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Mentored and coached team members to foster productive and engaging work environment.
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● 5 clinics managed
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
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Labor ninja for division. Able to find 800 hours of overused labor and reduce that to goal plus finding 200 more hours by creating effective schedules for Division.
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Monitor clinical outcomes, labor, create budgets, hiring committee, team building, disciplinary action and clinical growth for clinics and region.
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Improved safety procedures to create safe working conditions for workers.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Successfully managed budgets and allocated resources to maximize productivity and profitability.
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● Developed detailed plans based on broad guidance and direction. Maximized performance by monitoring daily activities and mentoring team members.
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● Manage the day to day functions of the dialysis facility
● I manage budget and labor hours daily
Associate of Applied Science: Nursing
05/2003
Pleasant Ridge High School
Easton, KS
High School Diploma
DaVita Dialysis - RN, Clinical Coordinator
02/2011 - 06/2012
DaVita Dialysis - RN
03/2006 - 02/2011
I monitor patient and teammate complaints and resolve all complaints in a timely manner
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Provide training and education to my patients and teammates as needed
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Monitor monthly files for doctors and teammates and ensure all files meet CMS standards
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I monitor the daily functions of the clinic to ensure the clinic meets CMS standards
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● Review teammate performance as needed and annually.
● I am in charge of the floor staff
● I manage patient schedule as well as the staff schedule
● I monitor indirectly the labor hours on the floor I am in charge of proper documentation of infections, as well as insuring staff is following P&P
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Along with managing the floor, I assist in helping cover the floor work, monitoring accesses and lab values as well as ensuring proper documentation is being completed
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I work side by side with the rounding MD to answer questions, order labs/procedures, and monitor the patients.
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Took a clinic with a 44% CVC rate and decreased that to 16% in 6 months, by implementing procedures to track and follow CVC reductions.
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Maintained clinic patient outcomes in the top half of the overall company.
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● I work with Dialysis patients that have renal failure
● I cannulate their fistulas or graphs and I can connect perm cath I record their vitals while getting treatment and report any necessary changes to the charge nurse
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I also chart nursing assessment before and after each treatment, monitor lab values, pass medications, monitor water systems every four hours, chart monthly/annual assessments, contact Dr.'s when needed, assist and monitor technicians when needed and infection control manager.
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Contact this candidate