Ken Kratochvil

Forest View, IL

Professional Summary: Talented IT professional offering more than 10 years of technology experience including five years as a systems administrator in a Linux/Unix environment. Strong communicator able to translate customer needs, build lasting client relationships and deliver superior customer service. Adapts seamlessly to new, changing, and customized technologies and procedures, committed to delivering problem-free transitions. Interfaces with customers to assess needs and develop configurations that allow UNIX and customer applications to work hand in hand. Exceeds client expectations in independent and team-oriented environments by monitoring, analyzing, and configuring servers to meet specific needs and volume demands

Skills:

Unix Applications:, TotalNet Advanced Server (TAS), NetBackup by Veritas, ADSM backup by Tivoli, SAM (HP), Admintool (Sun), Veritas Volume Manager, Apache Web Server, MySQL

Networking:, DNS, sub netting, basic network trouble shooting

Languages:, C, C++, Java, Visual Basics, HTML, PHP

Other Operating Systems:, Windows 2000 Advance Server, Linux, HP-UX, Solaris

Education And Training:

B.S., Business Information Systems, University of Phoenix, Troy, Michigan, 2000

A.S., Radiation Technologies, Central Florida Community College, Ocala, Florida, 1990

Hewlett-Packard Server and Network Administration I &II, 2002

HP Open View Service Desk Specialist Training, Hewlett-Packard, 2002

ITSM Foundation Process Training, Hewlett-Packard, 2002

Certified in IT-Service Management, 2004

Comp Tia Linux + Certification Training, 2017

Professional Experience:

Various Clients– Forest View, IL Jan 2017 - Present

Freelancer

Provided small businesses with IT support, where I have managed, troubleshoot hardware & software issues in desktops, laptops and Mac computers, completely built computers, install software applications/operating systems and track down drivers, complete Repair and replace non-function computer equipment.

JKW Consulting – Potomac, Maryland Jul 2012 - Dec 2017

Information Technology Specialist

Operating Systems Supported : MAC OS, iOS, Windows OS : this included desktops, laptops, androids, apple devices.

Configure and maintain associated hardware for an office environment including printers, external drives and associated devices.

Experience with the configuration of desktops, laptops and network systems

Break/Fix at component level– Desktops; Laptops; HP Printers

Install / Re-install various software packages and updates

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Responsible for performing on-site servicing and repair of major OEM laptops, desktops, and printers.

Documents, maintains, upgrades or replaces hardware and software systems.

Imaging and image recovery

Provides technical support in activities associated with the identification, prioritization and resolution of reported problems.

Install / Re-install various software packages and updates

Activities include recognition, research, isolation, resolution, and follow-up.

Provide network configuring and trouble shooting, diagnose system problems

Provide computer support and diagnostics for Microsoft 7 and up, for operating system

Provided share drives for offline strategy and implemented backup services

Maintained associated equipment for backup and networking

Worked offline on Linux and Unix systems

HEWLETT-PACKARD- Dearborn, Michigan Oct 2000 - Jul 2010

Information Technology Specialist

Break/Fix at component level– Desktops; Laptops; HP Printers.

Performed IT support duties in a Windows Enterprise Environment which included – OS XP -7, Active Directory, software, hardware, applications, Microsoft Office Suite, desktops, laptops, printers and other PC peripherals.

IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

In-depth knowledge and understanding of numerous software packages and operating systems

Easily identify and resolve technical issues and concerns.

Skilled in providing Customer and End-User Help Desk Support.

Diagnosing and repairing Windows desktop and laptop.

Taking computers apart and repairing them from the minutest component.

PC peripherals repair and troubleshooting

Break/Fix support at component level

Provided support to users’ to diagnose, troubleshoot and resolve related problems.

Setup, configure, install and support all PC equipment and peripherals

Hardware, software, and networking troubleshooting and repair

IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers

Developed and Maintained a Costing Model Application using VBA programming in combination with Microsoft Excel

Developed the framework to move the Costing Model from a standalone application to a web based application attached to a database

Provided improvements to a customer’s UNIX messaging environment by implementing new processes and procedures to reduce spam issues and increase server performance

Provided spam administrator services in a 100,000+ user environment.

Trained and managed UNIX administrators to perform spam administration utilizing regular expressions

Assisted customer with upgrading their spam administration tools

Implemented a training program to train additional administrators

Provided second-level support for UNIX environment on a daily basis, ensuring functionality of 800 root access servers and constant usability for 200,000 end users worldwide

Performed diagnostic, troubleshooting, and performance tuning for UNIX and LAN support servers in multiple platforms, including, HP-UX, Solaris, IBM Sequent, and AIX

Worked with custom HP tools, including ITO and Event Manager, for systems management and round-the-clock monitoring to proactively identify and amend errors

Performed system administration duties from performance analysis / break-fix situations to providing end-user support

Configured servers to meet customer’s specific needs

Represented Hewlett-Packard in Ford’s global IT meetings, discussing or disclosing server issues, transferring requests, and interfacing with top-level managers

Served as primary resource for 22 team members, training new staff and providing solutions to major issues

Ford Motor Company – Dearborn, Michigan Feb 1999 – Jul 2000

Information Technology Specialist

Troubleshot and analyzed network support for Ford Motor Company in round-the-clock environment, maintaining documentation of procedures and keeping record of problems and solutions provided to customers

Participated in customer’s daily global IT meetings to discuss server activities

Earned full-time position based on consistent high level of performance

Provided Operation Bridge support to Ford Motor Company, consisting of first-level troubleshooting and analyses of Unix, NT, and Exchange servers’ and network support in 24-hour, seven-day (24/7) environment

Documented problems and provided solutions to customers, maintaining documentation of processes and procedures

VFL TECHNOLOGY –Cushing, Oklahoma Jan 1997 – Nov 1998

PC and System Support / Safety Personnel

Instituted, maintained, and upgraded computerized air monitoring system, enabling 24-hour real-time air sampling to detect dust particles and sulfur dioxide monitoring and providing round-the-clock support to address excessive levels

Installed hardware components, programmed, and operated air monitoring system, maintaining remote access software

Maintained site computers, including troubleshooting and repair

Instructed and certified site personnel to meet Department of Energy 29CFR1910.120 HAZWOPER hazardous material guidelines

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