Alana M. Rios

Universal City, TX

ad1twz@r.postjobfree.com

Executive Summary

* Strong managerial background including hiring, training, scheduling, supervising and administering payroll for a staff of 50+ employees

* Extensive experience with comprehensive point of sale/accounting integration systems and inventory management system

* Responsible for closing out cash receipts, balancing daily revenue and preparing bank deposits for retail fast food business with daily cash receipts in excess of $3,000/day

* Responsible, organized, self motivated team player

* Excellent communication skills: able to interact effectively with people from diverse backgrounds

Work Experience

Customer Service / Account Manager

Lancer Worldwide Aug 2016 - Aug 2020

* Answered a multi-line phone system

* Processed orders into the computer

* Sent the customer tracking numbers once the order shipped

* Handled customer complaints

* Handled customer order over the phone and paid with a credit card Receptionist

DU-WEST FOUNDATION REPAIR Jul 2009 - Sep 2010

* Responsible for setting up appointments for estimator and keying in estimates.

* Provided admirable customer service by answering multi-phone wire and sending out warranty after work was completed.

* Organized and filed files for completed and warranty work.

* Ensured office had received down payment for job and balanced petty cash. Delivery Office/Inventory Clerk

THE ROOMSTORE Aug 2005 - Nov 2008

* Responsible for maintaining the inventory management system for the store.

* Generated inventory lists for area stores and managed store-to-store transfers.

* Verified accuracy of all incoming shipment, store-to-store shipments, in-store customer pickups and customer deliveries.

* Provided superior customer services by contacting customers prior to delivery to verify delivery address and merchandise; handles incoming inquires regarding deliveries.

* Verified the inventory of all truck delivery routes before/after delivery has taken place Assistant Manager

SONIC DRIVE-IN Oct 1999 - Jun 2005

* Assisted in managing store operations and assumed responsibility in the absence of the manager.

* Directed employees in day-to-day tasks.

* Totaled and verified employee hours for payroll.

* Managed the employee work schedule.

* Responsible for closeout and balancing of all attendants' cash tills.

* Balanced daily revenue and prepared and delivered bank deposits.

* Trained new employees using the Sonic STAR Training Program.

* Performed customer service/cashiering duties.

* Prepared food.

Shift Lead

Arby’s Jul 2001 - Sep 2003

* Assisted in managing store operations and assumed responsibility in the absence of the manager.

* Developed the employee work schedule.

* Directed employees in day-to-day tasks.

* Closed out and balanced cash drawers.

* Balanced daily revenue and prepared and delivered bank deposits.

* Trained new employees.

* Prepared food.

Cashier

K-MART Aug 1995 - Sep 1999

* Performed individual cashier duties

* Selected to work Customer Assistance Department

Crew Leader

ARBY'S May 1993 - Jul 1995

* Directed shift in the absence of the manager.

* Responsible for closeout and balancing of all attendant's cash drawers.

* Balanced daily revenue and prepared and delivered bank deposits.

* Trained new employees.

* Performed customer service/cashiering duties.

* Prepared food.

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