Business Office Administrative Support

ADAMS, C. (RESUME)

SUMMARY STATEMENT: Utilizing expertise in Customer Relations,

client and account management to maintain the flow and production of a department to maximize outcomes and increase results. Seeking a long-term opportunity to provide Administrative Support. PROFESSIONAL EMPLOYMENT HISTORY

CARMAX AUTO SUPERSTORE May 2014 – Current

Transaction Support (Fraud Department) (2023-Current) Verify customer information (driver's license, paystub, bank statements, proof of residence, and insurance), Audit and review for fraud. Clear transactions and schedule vehicle purchase appointments for customers.

Lead Customer Experience Associate (2020-Current)

Manage and develop the performance of Business Office Associates (6); train, mentor, and provide guidance. As the first point of customer connect, build rapport with the customer, answering all inquiries regarding the process of selling or buying a vehicle. Answer incoming calls and inquiries, and schedule Retail Service Appointments.

Lead Business Office Associate (2016-2020)

As ‘Manager of Duty,’ managed office workflow of a total of 13 employees (5 on team). Answered questions related to transactions, provided customers with information on financial processes and sales finalization, and audited paperwork associated with vehicle sales. Managed a team of Business Office Associates and trained and mentored staff members. Processed paperwork associated with DMV and assisted with registering and titling vehicles. Collaborated with internal departments and external vendors. Handled daily office tasks (phone management, equipment/supply inventory).

Business Office Associate (2014-2016)

Provided customer service to incoming customers and, answered inquiries over the phone and in-person at the information desk, managed traffic flow. Assisted customers through completing paperwork for the sale and trade of vehicles. Maintained administrative support to 3 store departments (Service, Inventory Sales) and corresponded to personnel.

OTHER POSITIONS HELD:

*REFERENCES AVAILABLE UPON REQUEST

CarMax, Manager July 2016 – August 2020

Kohls, Junior Dept. Supervisor & Jewelry

Supervisor

May 2007 – August 2015

CAROLYN ADAMS

C: 910-***-****

E: **********@*****.***

CAPABILITES & QUALIFICATIONS

• Interpersonal Communication &

Customer Relations

• Problem Solving & Conflict

Resolution Expertise

• Account & Client Relationship

Management

• Leadership & Management

Development

• Time Management &

Prioritization Skills

• Database Management & Office

Administration

• Policy Compliance &

Coordination

• Proficient in MS Office 365,

Google Applications, Salesforce,

Order Entry, Automation, VPN

AFFILIATIONS

• The Order of Eastern Star,

Treasurer, June 2008 – Current

EDUCATION & TRAINING

• Guilford Technical Community

College Notary (North Carolina),

January 2025 (expires)

• North Carolina A&T State

University, Bachelor of Science,

Psychology, 2006-2010

• Pine Forest High School, Early

Childhood Education Courses,

2004-2006

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