Customer Service Senior Manager

Highly accomplished Senior Manager with a history of driving organizational success. Proven leadership in strategic planning, team development, and achieving exceptional results. Known for innovation and effective problem-solving. Adept at aligning resources with company goals and exceeding targets. Experienced in inspiring cross-functional collaboration and ensuring operational excellence. Ready to deliver outstanding value and steer your organization toward continued growth and achievement. P&L Management

Strategic planning

Client relationships

Financial reporting

Negotiations

Business development

Team leadership

Communication

Operations management

Wolseley Industrial Group - Alexandria, VA

Project Supervisor

Senior Manager with a strong leadership background, overseeing a dynamic team of project coordinators to execute daily operations for a prominent nationwide industrial maintenance corporation. Accomplishments:

PNC Bank - Clarendon, VA

Relationship Banker

Personal Banker skilled in marketing a wide range of financial services to help clients achieve their goals. Proficient in establishing personal and business accounts, facilitating loans, managing investments, and providing trusted guidance in trust management services. Accomplishments:

Deliver tailored solutions aligning with customer needs to enhance well-being. Proactively generates leads and conducts appointments both in and out of the branch, ensuring a differentiated client experience.

Utilize expertise in bank products and services to grow share of wallet and attract new mass affluent households.

Manage and cultivates Business Banking relationships, achieving under 1MM in sales revenue. Drive quality referrals to ecosystem partners, maximizing business outcomes. Develops leadership within the branch and across ecosystem partners, facilitating seamless introductions and partner accountability.

Resolves customer issues courteously and with urgency, serving as an advocate for mass affluent clients.

Collaborates with branch staff to identify mass affluent and business banking opportunities. Implemented efficient workflow processes, reducing project completion times by 15% while maintaining quality standards.

Led and motivated a cross-functional team of 15 project coordinators, resulting in a 20% improvement in project productivity and on-time delivery

Strategically allocated resources and managed budgets, achieving a 10% reduction in project costs without compromising project outcomes.

Implemented rigorous quality control measures, resulting in a 25% decrease in post-project issues and a 95% project success rate.

July 2021 - Present

September 2017 - July 2021

SENIOR MANAGER

Alexandria, VA 22306

571-***-**** · ad1twd@r.postjobfree.com

Tepoh Lloyd

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Harris Teeter - Shirlington, VA

CVS Inc - Washington, DC

Customer Service Manager

Store Manager

Strategic Senior Manager driving elevated customer service excellence to boost sales and profitability, while orchestrating the successful management of a local branch for an international distributor of diverse products and services.

Responsible for efficient daily operations, and management of a local branch of a national retail network of distributors of various products and services.

Accomplishments:

Accomplishments:

Develop and implement processes and procedures to improve operational efficiency. Develop tracks and reports key performance measurements for the local branch. Manage a staff of 12 associates while guaranteeing the functions of a team providing exceptional customer service.

Provide leadership in planning, organizing, and delegating work among sales and customer service representatives.

Oversee daily store operations, ensuring efficient inventory management, proper merchandising, and adherence to company standards to enhance customer satisfaction and maximize sales. Recruit, train, and lead a team of 20+ employees, fostering a culture of exceptional customer service, teamwork, and professional development.

Manage the store budget, control expenses, and implement cost-effective strategies, resulting in a consistent increase in store profitability year over year. Develop and execute customer-focused initiatives, including loyalty programs and community outreach efforts, to enhance the in-store shopping experience and drive customer retention and growth. December 2016 - September

2017

January 2015 - December 2016

Stratford University - Alexandria, VA

University of Abidjan - Abidjan, CI

Train ACE Academy

Bachelor of Science in Computer Networking

Bachelor of arts in Management

Certificate CompTIA A+

EDUCATION

Ferguson ENT - Chantilly,VA

Supervisor

Client Base Supervisor at a Leading Washington DC Marketing Firm, Driving Client Relations and Growth Accomplishments:

Organized workflow of sales staff, set quotas, and ensured that monthly benchmarks are met according to management standards

Responsible for the supervision, planning, organizing, and delegating of work among sales staff. Provides periodic training of sales staff, and the procurement of new materials to enhance productivity. August 2009 - January 2015

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