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Customer Service Quality Control

Location:
Mount Laurel, NJ
Salary:
negotiable
Posted:
December 09, 2023

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Resume:

Donna L. Matarese

* ********** *****

Southampton, New Jersey 08088

609-***-****

ad1tvu@r.postjobfree.com

Professional Summary:

Over 38 years in the Mortgage Banking industry with responsibility in origination, processing, underwriting and closing of residential mortgage loan applications, H/E and HELOC. Expertise in both retail and wholesale underwriting, as well as relationship management, quality control, risk management, training and mentoring. Qualifications:

• FHA Direct Endorsement désignation

• DU and LP AUS and Encompass LOS Paperless Environment proficient

• In-depth familiarity of all regulatory compliance requirements such as TRID, RESPA and Predatory Lending

• Proficient with FNMA, FHLMC, FHA, VA and numerous investor guidelines and policies

• Strong customer service, analytical, problem solving and negotiation skills

• Self-motivated, detail-oriented and highly organized with the ability to multi-task

• Clear, concise and effective written and oral communication skills

• Ability to work in a fast paced, high volume, ever-changing environment while practicing sound lending judgment

Professional Experience:

6/2021 – 2/2022 Remote FHA DE/Conventional

Integrity Home Mortgage Corporation Underwriter

Winchester, VA

Review and analysis of all credit, all types of financial statements and collateral documents to FHA, FNMA and FHLMC. Issued decision, identified alternative financing solutions, established conditions and cleared all loans for settlement. 1 to 2 new underwrites daily. Collaborated directly with Originators. 09/19 – 5/2021

Stearns Lending Remote FHA DE/Conventional

Brea, CA Underwriter

Evaluated Credit, Income, Asset and Collateral documents to FHA, FNMA, FHLMC and Sofi Lending Corp guidelines minimizing risk and loss on Purchase and Self-Employed loans. Files were also reviewed to ensure compliance to Company, Federal and State Regulatory Compliance requirements. Collaborated with Originators and Processing Staff with 7 to 10 touches daily. Achieved to be #4 Underwriting Top Performer for 2020. 03/16 – 10/18

Caliber Home Loans, Inc. Remote Wholesale Underwriter Coppell, Texas

Review and analysis of all credit, all types of financial statements and collateral documents to FHA, FNMA, FHLMC for East Coast States. Issued decision, identified alternative financing solutions, established conditions and cleared all loans for settlement. Achieved to be Employee of the Month in March 2018 for highest volume while maintaining highest level of customer service. 3 to 4 new underwrites daily with monthly closings of 30 to 40 loans. 02/15 to 03/16

Freedom Mortgage Corporation Jr. Underwriter

Mount Laurel, New Jersey

Review and evaluation of FHA conditional loan approvals issued by DE Underwriters. Rework loans to new terms, obtain all required open conditions and identify additional conditions, as applicable to ensure viable credit decisions. Sign off on FHA conditional loan approvals to prepare loans for settlement. Achieved to have the highest percentage of one and done FHA loans approvals out of 55 retail processors. 01/13 – 12/13

Meridian Bank Wholesale Underwriter

Plymouth Meeting, Pa

Review and analysis of all credit, personal and business financial statements and collateral documents to FHA, VA, FNMA and Investor guidelines. Issued decision, identified alternative financing solutions, established conditions and cleared all loans for settlement. Provided support to Broker’s, Processor’s and Account Executives. Maintained 8 to 10 file touches daily with loan closings of 25 to 30 monthly. 04/10 – 09/12

Superior Mortgage FHA DE/Conventional

Hammonton, New Jersey Underwriter

Review and analysis of all credit, personal and business financial statements and collateral documents to FHA, VA, FNMA, FHLMC and Investor guidelines on Purchase, Refinance and Streamline mortgages in 15 states. Processed and reviewed Fraud Detection documents such as LexisNexis and Fraud Guard. Issued decision, identified alternative financing solutions, established conditions and cleared all loans for settlement. Provided support to Processors, Loan Originators, Closers and Post Closers. 04/02 – 04/10

Sterling Bank f/k/a Peoples Savings Bank Residential Banking Officer Bordentown, New Jersey

Origination, processing, underwriting and closing of all Conventional, H/E & HELOC residential mortgages. Coordinated the set-up of portfolio loans and the sale of loans to FNMA, FHLB of New York and other Investors. Achieved loan originations to be at the highest level in the history of the Bank at $54,000,000 and maintained a default ratio of less than 2%. Obtained FNMA Seller/Servicer, HUD/FHA Mortgagee and other Investor approvals. Peoples Savings Bank Sr. Lending Officer/Underwriter Bordentown, New Jersey

Origination and manual underwriting of all Conventional mortgages exercising FNMA guidelines as well as Construction Loans, Home Equity, HELOC and all types of Consumer Loans for the approval of our in house loan committee. Coordinated quality control and risk management reviews as well as assurance of all Federal/State regulatory compliance requirements. Supervised Opener, Processor’s and Closer’s and coordinated all daily lending operations.

Training/Certifications:

2009 FHA Online University - FHA/VA Processing/Underwriting, 1999 Desktop Underwriter Underwriting Training Course and Certification 1996 FHA DE (Direct Endorsement) and VA SAR Designations 1978-1982 Edgewood Regional High School



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