Customer Service Property Manager
Resume:
TOWANDA
CYRIL
TOLBERT
****************@*****.***
Opelika, Alabama 36804
Find an opportunity to utilize the skills obtained to become a high profile asset with a company that has no ceiling. Qualification Summary: Proficient management experience, career minded, highly energetic, and a self-starter. Detailed oriented, positive attitude, reliable, organized and an efficient time manager. An active listener, meet deadlines, effective multitasking in all aspects in management. Persistent nature to learn quickly, self-motivating, and attentive to customer service. Will adapt in fast paced working environments, posses strong organizational, technical and interpersonal skills. Poised and confident in interaction with individuals at all levels, and an effective manager of personnel projects.
PROFESSIONAL SUMMARY
Burlington - Customer Service Supervisor
Opelika, AL • 09/2023 - Current
Daily opened or closed the store, counted tills, and safe, prepared deposits and/or verified safe and deposits, printed daily activity register reports and end of day reports.
Delview Properties - Property Manager
07/2022 - 08/2023
WORK HISTORY
• Coached employees through day-to-day work and complex problems. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
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Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
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Conducted training and mentored team members to promote productivity and commitment to friendly service.
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Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
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Completed final move-out walk-throughs with tenants to identify required repairs.
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Followed up on delinquent tenants and coordinated collection procedures.
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Maintained original leases and renewal documents in digital and hardcopy format for property management office.
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Collected and maintained careful records of rental payments and payment dates.
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Conducted regular inspections of both interior and exterior of properties for damage.
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Monitored and tracked payments and expenses, providing timely and accurate financial reports.
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Delivered emergency 24-hour on-call service for tenants on building issues.
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• Coordinated appointments to show marketed properties. Completed annual rent calculations using housing database software.
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SKILLS
• Word (55+wpm)
• Excel
• Outlook
• PowerPoint
• Security Deposit Refunds
• Collect Payments
Property Management Software
Understanding
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• Leasing and Sales
• Accurate Property Valuation
• Property Showing
• Preventive Maintenance
• Grounds and Facility Inspection
• Fair Housing Laws Knowledge
• Maintenance and Supply Requests
• Contractual Obligations
• Rental Pricing Strategies
• Safe Work Practices
• Building Operations
• Serve Customers
• Administrative Leadership
• Increasing Occupancy
• Parking Operations
• Accounting Operations
Financial Budgeting and
Reporting
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• Disturbance Handling
• Property Accountability
• Manage Rentals
• Unit Vacancies
• Administrative Support
• Maintenance Knowledge
• Knowledge of Building Codes
• Screening Processes
Employee Motivation and
Guidance
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• Staff Meetings
Exceptional Oral and Written
Communication Skills
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• Lease Renewals
• Tenant and Owner Liaising
• Microsoft Office
• Background Check Investigations
• Interior Renovations
• Occupant Retention
• Local and State Laws
• Renewals Management
• Property Walks
Monthly Fee and Payment
Collection
•
University of Phoenix
Columbus, Ga. • 2012
Business Administration And
Management
Southern Union Community
College
Opelika, Al. • 2001
Associate Degree: Science of
Business Management
GPA: 4.0
EDUCATION
ALG Senior - Business Office Manager
09/2021 - 07/2022
Robert Rose - Care Giver
09/2013 - Current
AutoZone - Sales Parts Manager
07/2011 - 01/2013
Supervised 10 or more employees daily .Assigned jobs for each employee .Create and maintain employee files .Managed vendors
.Created work schedules .Received/filed invoices .Recorded financial transactions and other account information to update and maintain accounting records .Prepared rental agreements
.Created/closed work orders .Filed vendor receipts, rental agreements/renewals .Answered multi-line phone .Greeted prospects, tenants, Power of Attorneys (POA), residents .Exemplary customer service skills .Setup interviews .Scheduled, coordinated and conducted orientations.
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Preformed duties as the Activities Director, created monthly activities calendar, conducted exercise sections, arts and crafts, workshops, games and movies to name a few.
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Updated reports, managed accounts, and generated reports for company database.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Resolved financial discrepancies and customer billing issues with timely attention.
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Coordinated with vendors and suppliers to facilitate timely payments.
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Prepared and submitted monthly, quarterly and annual financial statements.
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Assisted with daily living activities, running errands, and household chores.
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Cooked meals and assisted patients with eating tasks to support healthy nutrition.
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Monitored clients' overall health and well-being and noted significant changes.
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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
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Provided compassionate and patient-focused care to cultivate well-being.
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Transported clients to and from medical appointments with safety and efficiency.
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Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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• Assigned jobs to each employee daily.
Trained team members in successful strategies to meet operational and sales targets.
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• Ordered parts for customers, repair shops, and service departments. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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Supervised and trained staff on product knowledge and customer service.
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Processed and reshelved return orders, checking for discrepancies, potential usage.
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• Ordered parts for customers and repair shops.
Externship: Leasing Agent Assistant Lemans Square/Chateau Apartments, Auburn, Al.
Externship: Leasing Agent Assistant Laurelwood Apartments, Huntsville, AL
I have unofficially familiarized myself with free load boards, truck capacities, DOT rules, regulations, laws and policies. ADDITIONAL INFORMATION
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