Customer Service Retail Sales
Resume:
Shayna Polanco
Im a jack of all traids thanks to family and life experiences!
Lake Alfred, FL 33850
***********@*****.***
Hi I am a jack of all traids person. I always say what can't I do! I have 23 yrs in customer service experience cashier cook dish washer diatery cook event cook preptruck orders and intake. I'm certified in serve safe. OSHA. Training in 4 states SC,Ga,NC,Fl. management handyman driving decor catering care taker ect ... I love to learn new traids ! I'm a hard and dedicated worker!
Please email or text me!
Authorized to work in the US for any employer
Work Experience
Dietary Cook/Supervisor
Hallmark Healthcare Center - Summerville, SC
May 2023 to September 2023
Had to move
Server/Cook/Cashier
Waffle House - Charleston, SC
February 2005 to November 2020
Owner/Operator
Shays cleaning and restorations - Charleston, SC
March 2016 to April 2020
Education
Some college in Phycology communication councling
Liberty University - Charleston, SC
June 2014 to August 2015
Some college in Cosemotolgy
Virginia College-Charleston - Charleston, SC
April 2013 to November 2013
Skills
• Cooking
• Kitchen Experience
• Food Preparation
• Meal Preparation
• Serving Experience
• Busser
• Food Handling
• Food Safety
• Home Care
• Cleaning Experience
• Host/Hostess
• Retail Sales
• Restaurant Management
• Food Service
• Restaurant Experience
• Cash Handling
• Upselling
• Kitchen Management Experience
• POS
• Commercial Cleaning
• Sales
• Banquet Experience
• Computer Skills
• Packaging
• Driving
• Restoration
• Decorative
• Warehouse
• Office skills
• Catering
• Food Production
• Culinary Experience
• Menu Planning
• Inventory Control
• Supervising Experience
• Microsoft Word
• Laundry
• Caregiving
• Bartending
• Communication skills
• Customer service
• Management
• Merchandising
• Sales (10+ years)
• Leadership
• Handyman
• Retail sales (5 years)
• Management (4 years)
• Marketing (2 years)
• Customer service (10+ years)
• Merchandising (4 years)
• Sales administration (10+ years)
• Business management (6 years)
• Owner operator (6 years)
• Buisness operations (6 years)
• Administrative & Business Operations (5 years)
• Call center (2 years)
• Cold calling (2 years)
• Case/ call management (5 years)
• Call representative (2 years)
• Technical sales (2 years)
• Tracking orders (5 years)
• Shipping products (4 years)
• Inventory control (10+ years)
• Food safety
• OSHA (10+ years)
• FIFO (10+ years)
• Labeling (7 years)
• Organization design/skills (10+ years)
• Deep cleaning (10+ years)
• Production management/sales ect (5 years)
• Event planning/marketing (10+ years)
• Change Management
• Labor Cost Analysis
• Project Management
• Budgeting
• Pricing
• Profit & Loss
• disabilities experience (5 years)
• Help care elderly/ sick /disabled (6 years)
• Home care (6 years)
• Painting (6 years)
• Manufacturing (2 years)
• Organizational skills
• Product demos
• Negotiation
• Account management
• Dietary aide experience
• Dietary cook
• CRM software (10+ years)
Certifications and Licenses
GED
February 2012 to Present
South Carolina education department GED
Driver's License
Assessments
Early childhood development — Proficient
October 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Bartending — Proficient
November 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer focus & orientation — Completed
August 2022
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Cooking skills: Basic food preparation — Proficient March 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service fit — Proficient
April 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
April 2023
Level of motivation and discipline applied toward work Full results: Proficient
Delivery driver — Proficient
December 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Management & leadership skills: Impact & influence — Completed July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
HR: Compensation & benefits — Completed
April 2023
Knowledge of compensation and benefits programs
Full results: Completed
Restaurant manager — Completed
July 2022
Managing restaurant staff and meeting customer expectations Full results: Completed
Basic maintenance and repair — Proficient
October 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Forklift safety — Completed
July 2022
Best practices and safety hazards in forklift operation Full results: Completed
Attention to detail — Completed
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food safety — Proficient
November 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Outside sales — Proficient
October 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Administrative assistant/receptionist — Completed
August 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Cleaner fit — Proficient
November 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Completed
July 2022
Responding to customer situations in a retail setting Full results: Completed
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Caregiver fit — Completed
October 2022
Measures the traits that are important for successful caregivers Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. Please email or text me in regards to an application or interview !843-***-**** ***********@*****.***
Contact this candidate