Customer Service Medical Records

Lola Walker

*** ******** ***** ***** ****, MS ***94 731-***-**** ad1trz@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented and task focused professional backed by 10+ years of healthcare industry experience. Able to review and correct errors in order to maintain high levels of accuracy. Follow policies and procedures to assure consistent quality.

Verify insurance coverage, schedule appointments, and collect co-payments and deductibles.

Maintain medical charts and electronic medical records (EMR / EHR) systems.

Manage time and prioritize duties in fast-paced, multi-task environments.

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-10-CM HCPCS CPT HIPAA Compliance Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Medical Reception Insurance Verification Anatomy & Physiology Medicare Medicaid

PROFESSIONAL EXPERIENCE

G.A. Carmichael Family Health Center – Yazoo City, MS 06/2022 – Present

Medical Receptionist / Customer Service

Answer inbound calls and communicate effectively with patients and providers.

Greet patients and visitors, schedule appointments, verify insurance coverage, and collect payments.

Adhere to HIPAA guidelines to ensure patient privacy and confidentiality.

Teleperformance Call Center – Yazoo City, MS 04/2020 – 06/2022

Remote Customer Service Representative

Answered inbound phone calls and take reservations for an Extended Stay Hotel.

Provided information regarding hotel services and amenities.

Documented call interactions and entered data in an accurate and timely manner.

McDonald's –Yazoo City, MS 02/2019 – 05/2020

Crew Member / Customer Service

Performed a multitude of tasks including food production and serving customers at the cash register.

Ensured operation excellence by adhering to systems and standards of the store.

Maintained clean and organized workstation and guest area.

Independent Contractor – Madison, MS 04/2013 – 04/2020

Nanny / Housekeeper

Instructed and assisted children in the development of health and personal habits.

Prepared and served nutritionally balanced meals and snacks for the children.

Maintained high level of cleanliness and organization of all areas of the home.

Fannie B's Daycare – Yazoo, MS 01/2007 – 08/2011

Teacher's Aide

Encouraged good behavior using positive reinforcement method.

Established a safe environment for the children.

Instructed the children on proper health and personal habits.

Organized and engaged in recreational activities such as games and puzzles.

Additional work experience includes 9+ years as Certified Nursing Assistant at Emeritus Assistant Living

Scheduled and confirmed appointments, checked vital signs and blood glucose levels, administered medication as prescribed, and maintained accurate records

EDUCATION / TECHNOLOGY

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2018

Microsoft Office Applications – Word Typing Speed – 45 WPM

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