Customer Service Project Management
Resume:
N A R I O U S D I X O N
**********@*****.***
Stone Mountain, GA 30087
PROFESSIONAL SUMMARY
Detail-oriented investigator highly familiar with occupational health and safety standards. Focused on protecting workers by verifying employer compliance and training employees to manage own safety by following proper procedures and wearing right gear. History of improving protections with hands-on approach. SKILLS
Performance reviewing Policy administration
Reporting and documenting Project management
Orientation and training Collaborate cross-functionally Oversee operations Hiring
Violation investigation Security maintenance
Customer service Staff management
Operations oversight Inventory control
Process improvements Profit and loss management
EXPERIENCE
QHSE Coordinator, Newrest, Jun 2022 Current, Atlanta, GA Coordinated responses to regulatory agency inquiries and reporting obligations. Offered technical assistance and team guidance in risk-related matters. Contributed to site assessments and audits to improve worker safety. Analyzed key metrics to help operations teams improve SOPs for better health and safety.
Assisted management team with investigating and managing cases of occupational injuries.
Advised on strategies for tracking sources of occupational illnesses and preventing recurrence.
Collected and analyzed environmental samples from work sites, including gases, vapors and dust.
Implemented protections to eliminate potentially hazardous processes, work methods and materials.
Coordinated safety training courses and worker education programs to demonstrate proper safety behaviors and the use of safety equipment. Followed established guidelines and procedures for maximum regulatory compliance. Delivery Driver, General wholesale, Sep 2021 May 2022, Marietta, Georgia ND
May 2010
Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
Tracked and maintained records for mileage, fuel usage and delivery instructions. Scheduled vehicle maintenance and inspections to maximize delivery operations and minimize downtime due to mechanical issues.
Conducted routine safety check on vehicles prior to use. Complied with established company policies and procedures and DOT regulations to maximize road safety.
Assistant Manager, Publix, May 2013 Sep 2021, Stone Mountain, GA Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Coached associates to create strong team consistently delivering best-in-class customer experiences.
Worked with management team to react to customer service issues, customer complaints and business opportunities.
Took initiative in handling problems and used independent judgment to take immediate corrective actions.
Walked department regularly to determine needs and proactively delegate tasks. Answered questions and recommended solutions to address escalated customer complaints.
Monitored cash management and reviewed expenses for optimum budget tracking. Oversaw team productivity and results to attain revenue goals and performance targets.
Conducted performance reviews for direct reports and recommended improvement strategies.
Implemented incentive programs and process improvements to bolster underperforming areas.
Tracked labor, sales, and inventory and managed operations to maximize returns. EDUCATION
High School Diploma, Engineering
Lithonia high school Lithonia, Georgia
GPA 3.5.
Graduated in top 10% of class.
LANGUAGES
English, Fluent
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