Carmen Estevez

ad1tqs@r.postjobfree.com • LinkedIn • Somerset, NJ, 08873 • 732-***-****

Department/Operations Manager

Accomplished and performance-driven professional with extensive experience in creating bottom line impact through targeted management initiatives while ensuring compliance across all organizational levels and managing SBA as well as commercial loan portfolios. History of strengthening compliance, improving processes, and elevating output, quality, company performance, customer satisfaction, and employee morale to all-time bests. Stellar record of processing applications, determining feasibility of loans, liaising with clients, updating records, and adhering to industry regulations. Formidable negotiator with history of successfully navigating profitable arrangements. Demonstrated record of building, leading, training, and motivating cross-functional teams. Skilled in developing and implementing strategic process improvement initiatives, establishing strategic go-to-market plans, and introducing change to organizational procedures. Articulate bilingual communicator with proficiency in Spanish and English; skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

•Strategic Planning & Forecasting

•Operational Transformation

•Client Relationship Management

•SBA Loan Portfolios Management

•Project & Program Management

•Risk Assessment & Mitigation

•Regulatory Compliance

•Stakeholders Engagement

•Staff Training & Development

Career Experience

Vice President/Member Business Lending, Financial Resources Federal Credit Union 2021 to Present

Work in concert with SBA/Commercial Loan officer by following up on new business, sales calls, obtaining applications and requisite business and personal financial statements, tax returns, and other information necessary to underwrite credit requests. Negotiate loan terms and conditions with members and prospects while ensuring compliance with the SBA SOP and internal Lending Policy. Oversee Servicing and Underwriting on the maintenance of tickler system for on-going portfolio management of business lending relationships, including monthly and daily 1502 reports, Investor reporting. Manage the Credit Union’s Commercial Lending Cap position and provide oversight and management of the SBA/Commercial portfolio to meet budget objectives and remain within statutory requirements through the sale and purchase of SBA/Commercial loans as necessary. Oversee numerous internal and external audits for CPA, SBA and Commercial loan portfolio exams and report on results to the Supervisory Committee, Board of Directors and executive Management as required. Implement strategies to maintain department growth including preparation and management of the SBA/Commercial Budget. Recommend Lending products, pricing, policies and procedures to best meet members’ needs while adhering to the Strategic plans set forth by Executive Management and the Board. Accompany the Lending Officer or other employees on sales calls, meetings, and lending events as appropriate. Present loans to the Loan Committee and/or Board of Directors as required per policy for review approval. Set and track department and individual goals to achieve CU’s strategic direction set forth by the Board though coaching and motivation.

Key Achievements:

Guaranteed compliance with SBA 1502 Reporting and servicing by reconfiguring the CORE System previously implemented

Development, revision and updating of policies and procedures to assure SBA and regulatory compliance

Implemented new call codes for the CORE to comply with the NCUA call reporting requirements.

Vice President/Quality Control and Portfolio Management, Ready Capital Lending LLC 2019 to 2020

Delivered exceptional leadership and guidance to Guaranty Specialists to meet set performance goals. Streamlined and updated regulations and statutes, while delivering effective training to team members on all updates to policies and procedures to ensure continuous performance improvement and uphold quality of loan packages. Provided proactive support in steering guaranty purchase process by conducting comprehensive analysis of packages prepared by SBA Guaranty Specialist, while uncovering/mitigating potential deficiencies/early defaults. Confirmed compliance with SBA SOPs and ensured internal procedures are followed in formulation and submission of guaranty purchase packages. Resolved potential repairs and denial by coordinating with SBA, while finalizing assigned loans and developing post-closing checklist and following up on pending items. Prepared collateral files, including Secondary Market Sales files, while communicating with collateral custodian.

Key Achievements:

Improved quality of services by preparing and drafting, and deploying quality control standards/procedures and ongoing quality control objectives.

Facilitated informed decision-making and evaluated acceptability of documents by formulating reporting of quality reviews for management and leveraging SBA expertise and sound judgment.

Enhanced quality of loan packages and reduced error by meeting production objectives and procedures.

Vice President/SBA Administrator, Magyar Bank 2014 to 2019

Formulated SBA repurchase/liquidation package and wrap-up reports, while formulating loan modification requests, including subordinations/substitution of collateral. Updated knowledge of loan procedures by participating in SBA and Commercial loan closings. Identified and mitigated potential errors by analyzing daily and monthly reports for loan maintenance and reconciling the Department GL accounts. Performed detailed analysis of loan package/ checklist, while submitting loans for SBA Approval and formulated SBA documents/Authorization. Facilitated internal auditors to clear loan exception and avoid loan repair with SBA. Ensured compliance with recommendations/new policies, while developing and updating strategic plans. Administered disbursements for construction and multi-disbursement loans, while managing Bid and sale SBA Loans on the Secondary Market.

Key Achievements:

Ensured accuracy and transparency of borrower’s information/loan documentation, while ensuring compliance with the bank’s policy and SBA SOP to improve operational efficiency/effectiveness.

Supported decision-making process by formulating monthly 1502, SBA internal reports for Senior Management.

Guaranteed compliance with SBA Authorization and loan approval by delivering post-closing reviews and coordinating with bank’s legal counsel and Special Assets on defaulted loans.

Assistant Vice President/Assistant Compliance Officer, New Millennium Bank 2011 to 2014

Performed detailed analysis of new and existing Vendor Contracts, while preparing monthly/quarterly FDIC Reports and formulating reviewing bank’s policies/procedures to deploy compliance requirements. Delivered effective support to training of personnel and monitoring annual/new hire training requirements to meet and exceed set performance goals. Conformed compliance with all banking standards by providing proactive support in analyzing/monitoring Compliance Management System.

Key Achievements:

Guaranteed accuracy and completion in items noted in regulatory compliance, and internal audit reports by overseeing and maintaining internal tracking matrices.

Assured transparency in operations by conducting monthly/quarterly internal audits, monitoring performance compliance audits and collecting required documentation for internal/external auditors, while drafting minutes for all Compliance, Audit, Vendor Management, CRA, and FDIC Committee meetings.

Improved customer experience and addressed consumer complaints timely and accurately.

Additional Experience

Senior SBA & Commercial Loan Operations Processor at New Millennium Bank. 2004-2011

SBA Administrator at Sun National Bank.

Education & Credentials

Degree Name • Franklin High School

Certification: Coleman Training, Certified SBA 7 (a) Loan Closer 2014 & 2016, New Jersey Public Notary

Professional Development & Association: New Jersey Bankers Association, Compliance University Seminar, and NAGGL

Technical Proficiencies: Microsoft Office Word, Power Point, Excel, and Outlook, Bancline, Fiserv, PCSF 2000, Tsoft software, NCINO.

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