21 years customer service representative

KIMBERLY DAVIDSON

CUSTOMER SERVICE REPRESENTATIVE

CONTACT

931-***-****

****************@*****.*** Mount Pleasant, TN 38474

SKILLS

•Active Listening

•Account Management

•Problem-Solving Ability

•Administrative Support

CAREER OBJECTIVE

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction.

Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem- solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.

EXPERIENCE

April 2021 - April 2023

Csr Pro

Transcom, Remote, Tn

•Customer Service

•Call Center Operations

•Managing Multiple Tasks

•CRM Software

•Technical Support

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•Responded to telephone inquiries and complaints following standard operating procedures.

•Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•Critical Thinking

August 2009 - December 2021

Manager

M&M Market, Columbia, Tn

•Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

•Developed departmental objectives, budgets, policies, procedures and strategies.

•Coordinated with suppliers regarding ordering, stocking levels and delivery schedules.

•Analyzed financial reports to identify areas of opportunity or cost savings measures.

February 2002 - May 2015 Cashier/ Cook/ Shift lead Arby's, Columbia, Tn

•Worked with coworkers to complete tasks.

•Participated in ongoing training to enhance own job skills and knowledge.

•Committed to delivering excellent customer service while working in a fast- paced environment.

EDUCATION

August 2005

High School Diploma

Columbia Central, Columbia, Tn

REFERENCES

References available upon request

Contact this candidate