Mark Hamilton

Goodyear, AZ

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Behavioral Health Technician/Peer Support Specialist

New Destiny Healing Arts Center -

Tempe, AZ

April 2022 to Present

Established in Tempe, Arizona operating as a Clinic/center with a focus in mental health (including community mental health center) . My role as a Behavioral Health Technician is responsible for the well-being of patients in a medical facility. I am responsible for assisting the client with day-to-day activities, monitoring their progress and communicating any issues or concerns that come up.

Travel Consultant

BAKKT LLC -

Scottsdale, AZ

August 2017 to 2022

Travel Consultant for multiple clients: CHASE, DELTA, ALASKA FEDERAL CREDIT UNION, and many other financial institution. Card Holders call in to book travel by using the points they have accumulated. Inbound call center assisting these clients to book flights, car rentals, activities, and cruises. Freelance Writing as Card Holders describe their vacation experiences, and documented in a simple blog in ASPIRE UNIVERSITY.

Also, created stories and articles about a specific subject matter. Collected pictures or videos and attached it to the article. Discussed about a certain subject in the form of writing. Shared experiences or comments regarding a subject. Compiled written articles for futures references.

Travel Consultant

Aramark Destinations -

Phoenix, AZ

January 2017 to August 2017

Inbound call center, assisting clients to fulfill their traveling needs, and planning their vacation destinations.to all National Parks, including, Yosemite, Mesa Verde Lake Tahoe, Lake Powell, and Cruises. Processing cancellations, and misc. office procedures.

CLIENT ADVOCATE SPECIALIST

FREEDOM FINANCIAL -

Tempe, AZ

July 2013 to January 2017

Helping consumers get out of debt for the least possible personal cost, or it might be conducting financial consultations, educating the consumer and recommending the appropriate solution. Offering an alternative to bankruptcy, credit counseling, and debt consolidation.

CUSTOMER RELATIONS SPECIALIST

CHOICE HOTELS INTERNATIONAL -

Scottsdale, AZ

January 2011 to July 2013

Resolving daily issues with guest, hotels, General Managers, and Travel Agents on a daily basis, and travel planning for numerous businesses, domestic, and International clients.

Education

ASSOCIATES in BUSINESS COMMUNICATIONS/MARKETING

GLENDALE COMMUNITY COLLEGE -

Glendale, AZ

June 2003 to June 2007

Skills

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Management

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Marketing (7 years)

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Microsoft Excel

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Microsoft Office

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Sales (7 years)

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Organizational Skills

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Scheduling (7 years)

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problem solving (2 years)

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Blogging

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WordPress

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English

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Hospitality (7 years)

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Teaching (2 years)

Certifications and Licenses

Peer Support Specialist

June 2023 to Present

Meeting with clients regularly to offer one-on-one support and counseling. Developing recovery plans, coping methods, and rehabilitation strategies with the client. Arranging medical appointments, therapy sessions, support groups, and other resources

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