Mia Castelluccio

Medical Coder

*** ********** ******

Boonton, New Jersey

201-***-**** ad1tpg@r.postjobfree.com

OBJECTIVE

I am an Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction. EDUCATION — EXPERIENCE

Devry University

NJ

Medical coding and billing

2021

CERTIFICATIONS

•Microsoft Office Suite – Word,

Excel & PowerPoint Certification

•BLS

•Human Resources Professional

Certification

•Management and Leadership

Development Certification

•Medical Terminology

KEY SKILLS —

Organization

Leadership

Communication

Time management

Customer service

VOULENTEER —

Cares

Soup Kitchen

REFRENCES —

• Mike Diaze

Personal

862-***-****

Prime healthcare / St Clare's Health.

Patient access,In the Emergency Department

Denville - May 2021 - Current.

● performed billing, collection, for each patient .

● maintained a positive attitude during customer

transactions.

● Imputed patient demographics after confirming.

● performing registration for patients from different departments.

● Handle call volume and direct patients to correct departments.

● Determine insurance eligibility

● Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills. Bee Meadow Pool

Office Assistant • Hanover Township • June 2007-Current

● Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

● Ordered all office supplies including ink cartridges, toner and paper.

● Performed billing, collection and reporting functions for an office.

● Coordinated fundraising events, overseeing the management of volunteers, vendor relations and publicity to increase community outreach and awareness.

● Coached new hires on company processes while managing employees to ensure maximum production.

● Solved problems timely and effectively, ensuring customer satisfaction.

• Elizabeth Cequira

Personal

973-***-****

• Charlene Thomas

Boss

201-***-****

● Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.

● Handled all incoming business and client requests for information.

● Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.

● Adhered to established guidelines to increase profits and collect supplier payments.

● Received, screened and routed incoming calls.

● Maintained computer and physical filing systems.

● Prepared vendor invoices and processed incoming payments. June 2011-October 2018

Personal Care Giver • Private Family

• Organized and cared for clients' homes and properties by maintaining and preparing for their arrival and daily living.

• Managed a large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.

• Oversaw personal and professional calendars and

coordinated appointments for future events.

• Screened personal and business calls and directed to the appropriate party.

• Supervised household staff, contractors and vendors.

• Prepared homes for client arrivals and administered rental properties.

• Transported children to and from school, activities and appointments.

• Coordinated events and worked on ad hoc projects.

• Organized client' homes prior to their arrival home and performed house sitting duties

• Picked up and dropped off clients at the airport.

• Supervised and coordinated dining room activities and employee schedules.

• Oversaw daily household activities for traveling clients.

• Managed residential property issues and prepared homes prior to client arrival.

• Handled all incoming information requests for several busy executives.

• Coordinated and planned vacations for the family.

• Set-up and operated line for breakfast and lunch service.

• Recorded weekly supply and inventory needs and made regular orders.

• Organized and attended meetings, including compiling all related documents and reports

• Handled incoming mail, bills and invoices and completed appropriate actions.

• Answered a high volume of phone calls and email inquiries.

• Maintained entire family’s schedule and organized events.

• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.

Contact this candidate