Helen Endres

Customer Service/United Healthcare

Indiantown, FL 34956

ad1tp3@r.postjobfree.com

+1-561-***-****

Highly enthusiastic customer service professional with 10 years client interface experience. Core Strengths

Active listening skills Energetic work attitude

Courteous demeanor Seasoned in conflict resolution Telephone inquiries specialist

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Change Healthcare - Saint Lucie, FL

January 2021 to Present

Work remotely from home making Dr appointments for NYC H&H Custmer Service Representative

Telepreformance USA - Port Saint Lucie, FL

November 2020 to January 2021

Benefits,claims,billing for Highmark BCBS

Customer Service Representative

Change Healthcare

September 2019 to February 2020

Worked in call center. Made Doctor Appointment s for Albert Einstein Medical Center Customer Service/United Healthcare

Teleperformance

September 2015 to February 2016

PSL, Fl

Answer incoming calls from members about their Insurance plans Acosta Sales and merchandising

Okeechobee, FL

December 2010 to December 2012

Did merchandising and inventory counts at walmart, set Plan-O-Grams, etc Customer Service Associate

Home Depot - Okeechobee, FL

January 2008 to December 2010

Okeechobee, Fla

Answered calls and routed to various depts, worked as cashier, custome service desk etc Medical Customer service

Pharmacy Distributors

January 2002 to December 2007

Jupiter, FlMedical

Verified Ins., took orders for Diabetic Supplies, obtained prescriptions from Doctors, Billing, claim research, educated patients about Diabetis

Customer Service

medi-World - West Palm Beach, FL

April 1997 to January 2000

Took orders for DME, requested Rx from Doctors, scheduled deliveries, verified insurance, claim followup, etc

self employed - West Palm Beach, FL

January 1994 to January 1997

Went into homes and provided healthcare, medications, therapy, injections, tube feeding etc Education

High School Diploma in Business

Dover High School - Dover, OH

September 1963 to May 1967

Skills

• Customer Care

• Call Center

• CSR

• Customer Service

• Customer Support

• Vital Signs

• Medication Administration

• Experience Administering Injections

• Tube Feeding

• Patient Care

• Nursing

• Medical Records

• Epic

• Insurance Verification

Military Service

Branch: U.S. Air Force

Service Country: United States

Rank: A1c

September 1967 to April 1969

Medical Service Tech

Commendations:

National Defense

Assessments

Call Center Customer Service — Proficient

October 2020

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate