CAREER OBJECTIVE

Driven specialist with experience providing technical support and customer service to end users. Adept in driving user satisfaction and creating long-term relationships with customers, by possessing strong communication and analytical skills. Proven track record of efficiency in data entry, troubleshooting hardware, and software issues, developing user training materials, and creating user documentation.

ADMINISTRATIVE SPECIALIST

DATA ENTRY ANALYST

Melissa Fray

ad1tor@r.postjobfree.com

270-***-****

672 Janet Street

Madisonville, Kentucky 42431

EXPERIENCE

EDUCATION

Law Offices of Cooley & Offill, Owensboro, Kentucky

Receptionist, Administrative Assistant

11/2023 - 11/2023

Answer all incoming calls, and transfer to appropriate office or person. Update files using data analyst skills to review all information, make necessary changes to the data recorded, and input any new data. Prepared copies as requested and get out required mailings. Kept calendar schedules for attorneys.

Heal & Soothe, Las Vegas. Nevada

Customer Service Specialist/Data Entry/Sales

01/2022 - 04/2022

Answered incoming customer service calls with up-to-date knowledge of sales,

store promotions, products, and procedures. Helped each customer with their

particular product selections and/or equipment selections. Accepted payments,

assisted customers with product returns and/or replacements based on company

policy. Provided technical support for customers regarding their accounts and

maintained etailed documentation.

Liberty University

2020 - 2021

Biblical & Theological Studies.

Madisonville Community College

1989 - 2021

Business Communications.

Brescia University

1989 - 1990

Business Communications.

UHaul Moving and Storage, Pheonix Arizona Customer Service Specialist/Data Entry/Sales

04/2019 - 11/2019

Delivered personalized customer service for client's individual service needs on

incoming calls, while selecting appropriate equipment. Utilized strong

organizational skills to manage multiple tasks while maintaining accuracy and

detail. Ensured compliance with all applicable laws related to roadside assistance

whenever necessary. Documented all calls, and information for each customer’s

transaction.

Easy Rest Adjustable Sleep Systems, Halethorpe Maryland

Customer Service/Data Entry/Sales Specialist

01/2019 - 04/2019

Acceptepted incoming and initiated outgoing calls for sales. Maintained up-to-date

knowledge of all product availability, service and scheduling for in-home

demonstrations. Documented all customer call records both incoming and

outgoing.

Customer Direct, LLC Maryland Heights, Missouri

Customer Service/Data Entry/Sales Specialist

04/2018 - 11/2018

Answered incoming customer service calls with up-to-date knowledge of sales,

store promotions, products, and procedures. Accepted payments, assisted

customers with product returns and/or replacements based on company policy.

Provided technical support for customers regarding their accounts and maintained

detailed documentation of all transactions.

Joyce Crenshaw, Madisonville, Kentucky

In-Home Caregiver

10/2017 - 12/2017

Served as a nightshift caretaker for a lovely elderly client. Assisted with her

medication requirements, bathing, dressing needs, and dinner meal. Oversaw her

welfare all night while she slept, and would need assistance getting up for the

restroom.

Groves Construction, Madisonville, Kentucky Administrative Specialist/AP Clerk/Receptionist

11/2004 - 10/2007

Performed all reception duties by answering phones and greeting clients.

Administrative assistant to President and Vice President. Assisted in Bid

preparation for upcoming work, federal and state. Assisted in preparation of

federal and state reporting. Maintained all filing systems. Responsible for supply

inventory and necessary order placement. Prepare for upcoming work by alerting

BUD (Before You Dig).

Multicare Specialists, Madisonville, Kentucky Administrative Specialist/Data Entry/Drug Screenings

03/2004 - 11/2004

Administrative assistant to Director of Occupational Health Department.

Responsible for all data entry related to handling client drug screening information.

Processed all necessary mailings on random drug screenings and pre-employment

physicals. I traveled to client company sites to perform scheduled wellness checks.

Copied and filed medical records, maintaining confidentiality and all HIPAA

regulations.

Kentucky Department of Corrections, Central City, Kentucky

Secretary III

09/2000 - 03/2004

Created and maintained filing system for the T Building Housing Unit containing

visitation and other records pertaining to Inmates housed in that Unit with

confidentiality. Responsible for all supply inventory, and reorder. Handled all

reception duties by answering inbound calls, greeting incoming correctional officers

and inmates that entered the office. Administrative assistant to the Unit Supervisor

and Assistant Unit Supervisor. Performed transcription of Inmate Disciplinary

Cases whenever required by the Unit Supervisor. Coordinated inmate visitation

paperwork by procedural schedules, and if necessary, by requesting special

permissions from the Warden or Deputy Warden. Attended weekly Inmate

Classification meetings and updated necessary paperwork generated by such.

Designed a database which was used by the prison to assist with Inmate bunk

and cell rotation. Attended all necessary and required training. Updated procedural

handbooks as necessary.

Kentucky Department of Public Advocacy, Hopkinsville, Kentucky

Legal Secretary I/Administrative Assistant to Western Regional Manager

02/2000 - 09/2000

Maintained filing system for the Hopkinsville Public Defender’s Office.

Responsible for all supply inventory, and reorder. Handled all reception duties

by answering inbound calls, greeting incoming guests that entered the office.

Administrative assistant to the Western Regional Manager, handling all of his email,

phone calls, and other duties when it was necessary for him to be out of the office.

Shared handling caseload for 7 attorneys, juvenile case manager and regional

investigator with one other secretary. Transcribed all criminal cases in preparation

for court both in the office and at home. Prepared all necessary court documents as requested. Picked up and delivered court documents to the courthouse daily. Made trips to Frankfort with the Western

Regional Manager whenever necessary. Attended court held in Western State

Hospital for clients represented there in the presence of an attorney.

Maintained complete confidentiality regarding any court business and

office information.

KCTCS Regional Tech Center, Hopkinsville, Kentucky

Secretary III/Administrative Assistant to Interim Director

06/1999 - 02/2000

Set up a brand-new facility prior to the arrival of the Interim Director and 7 technical

faculty staff. Maintained all office supply inventory and reordered as necessary.

Used QuickBooks to set up and accurately record budgeting for each technical

programs purchases and balances remaining for semester. Reported daily to the

Interim Director as his Administrative Assistant preparing necessary

correspondence and hosting other college staff in our facility. Acted as full-time

receptionist greeting all students and guests and answering incoming calls to the

facility.

Charolais Corporation, Madisonville, Kentucky

Administrative Assistant/Management/Account Clerk/Data Entry/IT

12/1981 - 06/1999

Acted as receptionist, answering all calls and greeting guests to the office. Process

invoices and purchase orders for payment. Maintain supply inventory, and reorder

when necessary. Weighed coal trucks at the Scale house enroute to barges at the

lake for shipment. Handled coal quality by blending coal at the Load out as it was

filtered into railcars for shipment. Set up and troubleshoot data processing systems

used in daily business operations. Created simplified manuals for other staff to

use in their daily use of the computer system. Instrumental in setting up a new

card-reading weighing system for coal trucks at the coal loading facility.

Administrative assistant to the President and Vice President of the company. Did

company payroll for 250 people and acted as Human Resources Department,

familiarizing myself with current regulations and procedures. Maintained all

Accounts Receivable and Accounts Payable records, prior to book closing.

Maintained backups of computer records in case of a system failure.

Oversaw daily work activity of the office maintenance staff.

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