Kimberly A. McNerney

Phone: 814-***-**** Email: ad1to9@r.postjobfree.com

Address: **** ***** *****, ****, ** 16509

Summary of Qualifications

Highly qualified and well-developed professional with extensive operations management and retail sales leadership experience. Adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. Experienced in the design and implementation of policies and procedures, as well as consistently assessing operational needs to impact performance. Currently seeking a Retail/Sales Management position, bringing 20+ years of related experience and key strengths as follows:

Retail Sales Management

Customer Service

Revenue/Sales Growth

Process Improvement

Visual Merchandising

Team Building/Leadership

Staff Training/Supervision

Project Management

Key Relationship Building

Strategic Business Planning

P&L/Budgeting/Forecasting

Program Coordination

Executive Support

Performance Evaluation

Policy & Procedure Compliance

Inventory Control

Ethics & Integrity

Core Competencies

Consistently recognized, top-performing professional with unique skill set and perspective that only experience can teach.

Leverages natural leadership talents and relationship building to steer operations in right direction.

Utilize exceptional consultative listening skills combined with work experience and expertise in helping staff improve their organizational performance.

Determine organizational needs, propose learning solutions, and assess impact of solutions using strong analytical and problem-solving skills.

Strong work ethic and track record of success with a history of developing long-lasting relationships based on a foundation of trust, integrity, and outstanding performance.

Professional Experience

MSC Industrial Supply Erie, PA. Regional Omni Channel Representative Aug. 2022 - Present

Responsibilities include processing orders through inbound calls and emails, as well as through the field sales associates. Additional responsibilities include troubleshooting issues, completing returns, and collaborate with vendors to source products. Utilizes various systems including WebSOE, Salesforce, Oceana and various vendor websites with portal access. Conducts extensive follow-up through the utilization of an order management system to ensure accuracy and timely resolution to customer inquiries. Meeting and exceeding the goal expectations of the role, including sales, quote conversion, upselling and productivity measurements.

James H Cross Co. Erie, PA – Customer Service Representative Oct. 2021 - July 2022

Responsibilities include associate interaction with customers providing quotes, selling and servicing as well as processing orders, while collaborating with vendors to source products to meet the customer’s needs.

Interacting with field associates to promote sales solutions, and account retention.

Conducts extensive follow up through the utilization of current systems and processes in place to ensure excellent customer service.

MSC Industrial Supply, Erie, PA – On-site Associate Aug. 2021 – Oct. 2021

Responsibilities included assisting our customer with procurement and processing orders, while managing the vending units, tool crib to ensure continued long-term customer relationships.

MSC Industrial Supply, Erie, PA – Commercial Sales Specialist Feb. 2021 – Aug. 2021

Provides effortless customer experiences regardless of the chosen modality related to products, services, pricing and follow up.

Consistently expands sales, service, and product knowledge, and resolves customer issues using the most efficient and cost-effective resources, and processes.

Utilizes various systems to assist with conducting extensive follow-up to ensure accuracy and timely resolution for overall exceptional customer satisfaction.

Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience

Provide an effortless, expedient support and resolution channel for internal and external customers.

MSC Industrial Supply, Erie, PA – Inside Sales Supervisor Sept. 2017 – Jan. 2021

Supervises inside sales team to ensure customer satisfaction, associate development, and the achievement of sales goals.

Tracks the distribution and allocation of branch inventory to ensure accuracy of inventory in addition to tracking expenses through a budgetary analysis to ensure adherence to branch budgetary parameters.

Trains branch associates on MSC’s systems and sales techniques to enhance effectiveness of inside sales team efforts.

Acts as the point of contact for all communication with the call centers to ensure any branch issues that would affect the call centers operation are resolved.

Supports outside sales associates by providing information and expertise to contribute to the success of the outside team efforts.

Supervises all administrative reporting for the branch including reports for the CSC, local branch and the accounts receivable and payable team.

Travels to suppliers to increase specific or general product knowledge and assess needs of the customer and develop rapport.

Professional Experience (Continued)

Staples, Erie, PA · Sales & Service Manager Sept. 2003 – Sept. 2017

Responsible for business development by increasing the store’s profit margins and generating $150K in annual revenue to impact bottom line.

Assist with the onboarding, training, and development of staff to increase performance and customer satisfaction.

Identified potential suppliers, solicited bids and proposals, evaluated bids and proposals, approved contracts and purchase orders through local businesses and school systems.

Support local businesses and school systems through analysis of the buyer’s needs, ensuring compliance, placing orders, tracking inventory delivery to ensure customer satisfaction.

Approve purchase orders from local businesses and local school systems, implement the delivery process, inventory control of product, receiving and replenishment of product.

Kinko’s, Erie, PA · Branch Manager Jan. 2003 – Sept. 2003

Held accountable for managing sales associates to increase revenue while performing all administrative functions of the business.

Recruited and trained new hires, maintained above company average requirements for customer service surveys, and acquired new business through effective marketing and staff development efforts.

Professional Experience (Continued)

Western & Southern Life Insurance, Erie, PA · Sales Manager Jan. 2002 – Jan. 2003

Supervised and trained 8 sales agents to improve sales and performance of the office while ensuring quality service to clients by coaching staff daily.

Enterprise Rent-A-Car, Fairview/Erie, PA · Branch Rental Manager Dec. 1998 – Jan. 2002

Managed daily operations of the store and increased branch’s profitability through training sales staff to provide exceptional customer service.

Developed a marketing plan to target local corporate accounts and impact bottom-line results.

Implemented new customer service plan that increased customer service ratings to meet group average that was trending down in previous months.

Increased corporate growth over previous year by 25% and exceeded group goal of 15% growth.

Implement a plan to increase the bottom line by utilizing and managing my fleet more effectively.

Implemented inner office competition events to increase sales, increase fleet size and gain 25% new corporate business.

Aided in increasing fleet size of the branch that enabled a second branch to be created due to exceptional growth.

Education & Professional Development

Kent State University B.A. in Rhetoric & Communications, Public Relations Concentration (1993)

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