KORI HAYLES

ad1tnk@r.postjobfree.com Glendale, Arizona 85301

CAREER OBJECTIVE

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

EXPERIENCE

BEHAVIOR TECHNICIAN, Glendale, Arizona

Centria HealthCare, September 2021-Present

• Utilized applied behavior analysis principles and techniques to reinforce desired behaviors. Observed patients and listened to concerns to record findings and report unusual behavior to mental health professionals.

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• Trained families, caregivers and other professionals on implementation of behavior plans.

• Assisted in behavior data collection and behavior log maintenance. Developed individualized behavior plans for children with autism and other disabilities in accordance with evidence-based practices.

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• Attended team meetings with supervisor and family to discuss patient and progress.

• Kept patient files confidential and secure from unauthorized access to maintain privacy.

• Maintained confidentiality of records relating to clients' treatment. SUBSTITUTE TEACHER, Glendale, N. AZ

Frontline Educators, December 2017-Present

• Managing classrooms

• Creating lesson plans

• Following lesson plans

• Helping students with any subject of work

• Teaching variety of subjects

• Supervise interact and directing students

• Documenting- writing passes, writing summary about the day

• Meeting the expectations of a full-time teacher

• Managing my own timesheets

• Monitor halls

• Problem solve

CUSTOMER SERVICE REPRESENTATIVE, Phoenix, Arizona

Staffing Agency, June 2017-June 2018

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Provided account information to customers and explained bill service policies and customer rights.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. EDUCATION

MASTER OF ARTS (M.A.) IN MARRIAGE AND FAMILY THERAPY SPECIALIZING IN TRAUMA CANDIDATE, San Diego, CALIFORNIA

NorthCentral University, Expected graduation May 2025 BACHELOR OF SCIENCE IN PSYCHOLOGY, Camelback, Phoenix, AZ Grand Canyon University, January 2016

HIGH SCHOOL DIPLOMA, Rogers, MN

Rogers High School, January 2012

COMPLETED COURSEWORK TOWARDS MASTER'S, US

COMPLETED COURSEWORK TOWARDS AFTER MASTER, US

COMPLETED COURSEWORK TOWARDS PH. D IN MARRIAGE & FAMILY THERAPY SKILLS

Effective Communication Skills; Verbally And Written Multi-Tasker Understand Self-Awareness Flexible With Time Excellent With Money And Budgeting Skills Leadership Skills Can Turn A Negative Situation Into A Positive Situation Interpersonal Effectiveness Documentation Skills Ability To Take Care Of Children/Vulnerable Adults Can Provide A Safe Environment Ability To Work Independently And Initiate Unity Ability To Work Under Pressure Ability To Sell And Influence Others Strong Customer Service Skills Ability To Work With Children Of All Ages (Prek-12th) Ability To Make Important & Tough Decisions Instruct Lessons Plans Problem Solving And Analytical Skills Making Schedules Reliable Ability To Give Constructive Criticism And Advice Educational Strategies ABA Techniques Mental Health Support REFERENCES

References available upon request

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