Nelson Bruce

ad1tmz@r.postjobfree.com • 954-***-****

LinkedIn URL• FL, US

IT Specialist

Tech-savvy and certified IT Specialist with diverse experience in managing, maintaining, and supporting information technology systems. Skilled at installing, repairing, and configuring, IT systems. Proficient at troubleshooting and resolving technical issues, implementing and maintaining network infrastructure, and providing end-user support. Expert at system administration, software installation and configuration, data security and integrity assurance. Demonstrated ability to deliver IT and cyber security solutions and develop strategies to protect critical assets and drive operational efficiency. Adept at analyzing security incidents, executing incident response measures, managing security technologies, mitigating cyber risks, and ensuring confidentiality of systems and data. Technically proficient in Azure, AWS, Windows Server, Linux Server, and MS Office Suite.

Areas of Expertise

IT Operations Management

Cyber Security Management

Cloud & Systems Administration

Network Infrastructure

Installation & Configuration

Data Security & Integrity

Troubleshooting

Problem Resolution

IT Project Management

Career Experience

IT Specialist (First Responder), Department of Homeland Security, FEMA, Hyattsville, MD 2020 - Present

Advise senior management and teams on progress, status, and changes as a subject matter expert. Thoroughly record all incidents in Remedy Ticketing System, ensuring accurate documentation, efficient incident management processes, and issues resolution. Perform installation, configuration, and repair tasks for peripheral and multi-functional devices, enhancing functionality and user satisfaction. Develop and register PIV cards, while managing and resolving certification issues for Network Security team. Maintain uninterrupted operations for 60+ days without any outages. Update and install approved software across a range of government-issued laptops, desktops, and mobile devices to enhance functionality and security of technology assets.

Achieved exceptional performance review scores of 4.6 out of 5.

Ranked as the second-highest problem solver within IT department.

Installed and updated VPN on all devices, enabling seamless connectivity for external users.

Identified potential IT security risks and policy violations by evaluating system and server logs.

Built, configured, and repaired wireless access points, ensuring smooth network operations and optimal performance.

IT Operations Manager, Aura Life, Coral Springs Fl 2008 - 2019

Comprehended and communicated business value and impact of technical and non-technical information through articulate written and oral presentations. Engaged and influenced customers, peers, and management in both one-on-one and team settings, highlighting capacity to convey complex concepts in clear and concise manner. Consulted and provided expert guidance on system configuration and installation. Examined and upgraded existing SOHO/personal computer systems for optimal user experience. Delivered desktop support, while monitoring and maintaining computer systems and networks. Conducted software and hardware installations/upgradation, file backup execution, and system/application configuration to boost performance.

Attained exceptional customer satisfaction rate by 95% in 2019.

Identified and resolved hardware and software issues to improve performance.

Assisted team of 30 agents and collaborated with 288+ businesses and employees to ensure smooth operations.

Additional & Military Experiences: IT Remote Desktop Queue Manager, JP Morgan Chase, Coral Springs Fl “Polaris OH” US Marine Corps Motor Transport Operations 3531 4/4 Years Honorable Discharge

Certifications & Credentials

Pensacola State College, Associate of Science

PC Professor, Boca Raton, FL: Cloud & Server Administration; Azure, AWS, Windows Server, and Linux Server

Academy of South Florida, FL: Cyber Security Professional; Server, Security+, Ethical Hacker, and CISSP

CompTIA Certified: Network+ CompTIA Certified: Security+

Syracuse University, CySA+ (In Progress); threat intelligence and threat management

Awards: Graduated College with Honors Fabricated 1917 WWII Fokker Aircraft that Hangs in the Pensacola Naval Air Museum United States Marine Corps (USMC) 3 Meritorious Mast for Duty Above and Beyond.

Contact this candidate