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Operation Manager Customer Service

Location:
Karachi, Sindh, Pakistan
Posted:
December 09, 2023

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Resume:

ABDUL KHALIQ Flat No. ** on *th floor in Ali Muhammad

Dhanani Manzil block-8 situated at KDA

Scheme no.16, F.B. Area Alyabad colony

Karachi Pakistan

Branch Operation Manager

ad1tm3@r.postjobfree.com

ad1tm3@r.postjobfree.com

Mobile #92-314-****-***

OBJECTIVE

To be a part of an organization where I can build a strong recognition for myself as well as for my organization in a very accurate and considerable manner.

ACADEMIC

EDUCATION

B.COM From Urdu University of Arts, Science & technology Karachi.

I.Com from Board of Intermediate Education of Karachi. H.S.C Examination from federal Board Islamabad.

Employment

History

(16 Years Banking

experience) 11 jan

2007 to date)

Office at Standard

Chartered Bank (11

JAN 2007 -31 Aug

2008)

• Currently Working as a Branch Operation Manager at Soneri bank Nishter Road garden Branch Karachi.

Job Descriptions:

I was assigned primary responsibility of quality and efficient customer service, team and people management of branch staff, to ensure that operations of branch are in compliance of SBP and bank’s own policies, rules and regulations. To address complaints of customers at branch level and address them. Review operations on regular basis to ensure that acceptable audit rating is always maintained. I was also interested in increasing deposit base of branch.

● Responsible for functions of all branch operation activates.

Universal Teller at

Standard Chartered

bank

01/09/2008-22-05-

2013

Branch 0peratin

Manager at Soneri

Bank Limited

Nov 2014– To date

Counter Service

Manager at soneri

Bank ltd

23 -05-2013 to 31-

10-2014

Resolve any issue of branch or customer query.

Backup Of BM.

Check and approve Account Opening Forms for opening of accounts

Direct supervision of the cash Department including both local and foreign Currency and supervision of all daily branch operation activity.

Transactions. Resolve customer complaints / issues. Ensure that cash is handled in accordance with SBP and Banks’ own guidelines and that cash is sorted and placed in the vault in accordance with SBP instructions

Job Descriptions:

1. Staff loan booking (Vehicle, personal &

housing.

2. Preparing NOC’s for settle vehicle and house loans. 3. Correspondence with staff, HR, and EAMU.

4. Daily desk related filing in loan folders.

5. Prepare Letter about loans takes over, Legal report, Valuation reports.

• 6. Daily disbursement of personal loans, house,

car loan update in MIS.

PERSONAL

PROFILE

Name Abdul Khaliq

Father’s Name Mirza Bahadur

Marital Status Married

NIC # 42401-1566111-3

Date of Birth April 15, 1985

Place of Birth Gilgit.

REFERENCES: References will be furnished according to requirement.



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