Customer Service Representative

Raiza V. Dipatuan

**** ***** ****** **** *****, Baguio City

Contact No.: 097********

Email Address: ****************@*****.***

CAREER OBJECTIVE

Accomplish Customer Service with strong people skills and highly engaged to work ethic, self directed and highly motivated to find resolution problem solving. To secure a position in any of your departments that would best fit my abilities and that will provide competence at the same time allowing me to grow professionally in which my extensive knowledge and practical experience will be fully utilized.

SKILLS AND COMPETENCE

A person of good moral character

With Good Communication skills

Flexible and can work under pressure

Optimistic and Goal Oriented person

Problem Solver

Trustworthy and hard working

Eager in learning and fast learner

Team player

WORK EXPERIENCE

Giant International Software Station

Pricing Analyst

March 2023 – September 2023

Responsibilities:

Helping our client with their businesses.

Providing informations on how to navigate and use our system.

Helping them with scanning issues of their products

Helping them how to fill out our templates.

Answering more on emails.

Setting up meetings in Microsoft Teams and in Zoom.

Outlook is our main tools to communicate with our client Sending them emails and all.

Slacks is our main tool to communicate with our colleagues.

And the main tools we are using when it comes to uploading their product list is Excel.

Reaching out to our clients to upload their pricing files.

Cognizant (Waste Management)

Senior Process Executive- Voice

May 2022 – December 2022

Responsibilities:

Helping customer regarding loss certificate.

Providing information on how to sell properties or transfer their properties to a specific company/person.

We do sending an forms via email if the owner of the account is deceased, we send forms to authorized user.

We are also know transfer agent too, which if they want to talk to a specific company they need to call us first and we will be the one to connect them over to the right company they are looking for.

We are also the one provides instruction on how to get stamp from their locations to be able to sell the properties.

Cognizant (Financial Account)

Customer Service Representative

January 2022 – May 2022

Responsibilities:

It is like an admin task which we are directly communicating with our client.

We are helping them to look for a nearest dump site with the specific are/location.

We also gathering information of dump site like the longitude and latitude of the area.

We also put corrections if the address is not matching to what is in google and what is in the file.

Knowledgeable in MsTeams, outlook, MsWord, Excel and Powerpoint since this is the main tools we are using.

Concentrix (eBay Account)

Customer Service Representative

March 2020 – December 2021

Responsibilities:

Taking calls inbound and outbound

Helping sellers to make their listing more attractive to the buyers

Explaining their bills why it went up, or any additional fees added on their bills via call

Sending update via email about changes on their listings.

Making outbound calls if necessary like technical error or if the call got disconnected on our end.

Provide basic troubleshooting

I was able to provide customer via chat support as well with the same procedure on how you handle via call but through chat.

Sitel (AT&T Account)

Customer Service Representative

September 2018 – February 2020

Responsibilities:

Taking in calls inbound and outbound

Discussing bills to the customer and provide promotions if there is available to help them lower the bill

Providing basic troubleshooting to their cable

Helping them to upgrade their mobile phone to any brands and model they prefer and upgrade internet too.

Making outbound call if necessary technical error or disconnected call on our end.

Sending updates via email if promotions they have is almost expired to avoid any confusions on their bills.

Jollibee Corporation

Service Crew

June 2014 – March 2018

Responsibilities:

Dealing customers personally and taking orders via phone for deliveries

Providing standard procedures for preparing foods

Stocked and replenished merchandise according to store merchandising layout

Handling all ingredients according to Food Safety Standard, to ensure safety of all customer and co-worker.

Preparing, packaging and delivering all products according to Menu Standard

Preparing Birthday Parties.

Providing packages for those customers who wants to celebrate special occasions in the store.

Putting design and hosting events

EDUCATIONAL BACKGROUND

Tertiary: University of Baguio

Bachelor of Science in Hotel and Restaurant Management

Assumption Road

S.Y 2014-2017

Secondary: Baguio City National High School

Gov. Pack

S.Y. 2010-2014

Elementary: Cypress Christian Foundation School Inc.,

Cypress Irisan

S.Y 2004-2010

I hereby certify that the above statement are true and corrects.

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