Teri S. Robinson

*** ** **** **. ***. A Oklahoma City,OK 73139

(405)ad1tjs@r.postjobfree.com

OBJECTIVE

I intend to obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.

CREDENTIALS

Operating Systems

§Windows 2000/2000Server

§Windows XP home/pro(32&64 bit)

§Windows7 (32&64 bit)

§Windows Vista Home/Pro/Ultimate(32&64 bit)

§Windows NT

§Windows 98/98se

§Windows CE

§Windows ME

§Windows 10

§Unix

§Linux RedHat

Hardware

§Desktops

§Laptops

§Install, configure and troubleshoot PC’s

§Wireless cards

§USB adapters

§Video Cards

§Sound Cards

§Hardware Installation and Configuration

§Computer Hardware, and Diagnosis of hardware failures.

§ Safety techniques

§system board concepts

§hard drive technologies

§peripheral components

§ installation procedures

§ memory systems

§ electronics theory

§ Extensive configuration and Installation of Various systems

§diagnose and repair hardware failures.

§Troubleshooting and Fixing Iphone, Android, Blackberry and Windows devices.

Security

§Norton Anti-Virus

§Spyware

§Virus and Spam removal

§Symantec

§Encryption client Guardian Edge

§AVG

§SpyBot

§McAfee

Certifications/Professional Licenses

·Pc/Network Technician Certification 2003-NAPVS

·Series/MPA Number: DON2210-H, INFORMATION TECHNOLOGY SPECIALIST (SECURITY)

·Certificate of Completion 02/03/2010- Clinic 5091 Introduction to Microsoft Exchange Server 2007/Unified Messaging (Microsoft Learning)

·Forensic Science/Criminology certification- 2016

·Certificate of Completion 02/10/2010-US Small Business Administration-Marketing 101: A Guide to Winning Customers (Office of Entrepreneurial Development)

·Certificate of Completion 02/10/2010-Developing your Business Plan (Maine Small Business Development Centers)

·Certificate of Completion 02/15/2010-Helping Small Businesses Succeed (Office of Entrepreneurial Development)

·Certificate of Completion 02/10/2010-Marketing to the Government (Maine Small Business Development Centers)

·Certificate of Completion 02/10/2010-Project Management (Maine Small Business Development Centers)

·Certificate of Completion 02/10/2010-Compatablility Statement: A Resume for your business (Maine Small Business Development Centers)

·Certificate of Completion 02/10/2010-DBE Connecting with Contractors (Maine SBDC)

·Certificate of Completion 02/10/2010-Introduction to Government Contracting (Maine SBDC)

·Certificate of Completion 02/10/2010-Starting your Small Business (Maine SBDC)

·Certificate of Completion 01/27/2009-National Security Personnel System (NSPS 101) –Department of Defense

·Certificate of Completion 02/15/2010-Technology 101: A Small Business Guide (Office of Entrepreneurial Development)

·Certificate of Completion 02/15/2010-How to write a Business Plan (Office of Entrepreneurial Development)

·Certificate of Completion 02/15/2010-How to Win Federal Contracts (Office of Entrepreneurial Development)

Networking

§Subnet Masking

§IP Addressing

§LAN/WAN Technology

§TCP/IP Protocols

§Router configuration: Cisco, Belkin, NetGear, Linksys

§GUI Applications

§Ethernet Drivers

§Planning, implementation, installation, and troubleshooting of peer-to-peer networks

§server-based networks

§network hardware

Software

§Microsoft Office(Word, Excel, PowerPoint, Access) Outlook, One Note, Open Office, etc.

§SAP (Systems Applications and Products)

Customer Service

§3 years+ Call Center experience

§10 years+ Customer service experience

§Strong written and oral communication skills

§Strong ability to patiently assist customers with diagnosis and problem resolution

§Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

§Face to face customer service/Hospitality

§Bookkeeping

EDUCATION

Choctaw High school

Choctaw, Ok

2000-High School Diploma

City College

Moore, OK

IT-PC/Network Technician

2003; Associate- 3.2 GPA

Ashworth College

Norcross, GA

Computer Information Management

2006; Associate- 3.2 GPA

International Open Academy

Multiple locations

Forensic Science/Criminology

2017; Completed program-4.0 GPA

Purdue University Global

Indianapolis Indiana

Computer Programming

2020-2022

EXPERIENCE

Johnnie-O/Connexus

Remote/work from home

Customer Service Representative

June 2022-March 2023

Helped take online and business orders via phone, chat, or email.

Provided documentation when requested

Provided assistance with order issues

Walmart

Tinker Diagonal

Del City Ok

Online pickup and Delivery, Clothing department Associate

October 2020-April 2022

Fulfill online customers orders by pulling product from shelves.

Quality check after fulfilling each order

Stage into proper area

Stocked pallets of items

Striped shelves

Bjs Brewhouse and Restaurant

2425 W. Memorial Rd.

Oklahoma city, Ok 73132

Bookkeeper, Hostess, Take-out, Office manager

May 19 2017-October 2020

Oklahoma City,Ok

·Gather and input all invoices and prepare them for General manager, and corporate.

·Keep office clean and organized

·Send emails and other correspondence to relevant departments

·Look over all server check out reports for errors and make adjustments accordingly. Find, fix and document all batch and check out variances.

·Print out, file, and maintain necessary documentation for daily business reports.

·Count, and log safe and register drawers before opening daily.

·Keep hospitality desk organized.

·Greet guests entering establishment.

·Assign tables to guests

·Keep restrooms clean

·Keep menus and carvery menus compiled and clean at hospitality desk.

·Enter assignments for each server for the day/night.

·Place orders as necessary for business operations.

·Place/receive change orders

Sport Pro Nutrition LLC

Owner/operator

November 2015- current

Jones, Ok

·Insure all sales are accurate and sent out in a timely manner.

·Insure all financial data is accurate, bills are paid, invoices sent, etc.

·Operate the business on a day to day basis.

·Discuss website design with my Web designer and make sure there are no issues with customer interaction via web, Ios, or Android

Appen Butler Hill

February 2013-August 2023

Remote position

·As a HIT operator, I helped Microsoft and other companies to develop their products and services.

·I helped Microsoft mostly to develop BING.

Cox Communications/Randstad North America

September 2013-January 2014

Tier 1 Technical support Representative

·Take in-bound calls from customers wanting to add, replace, create, or remove Cox services.

·Assist customers with their issues regarding cable services. If I could not remotely walk them through fixing the issue, or send signals to the receivers and it fix the problem I would schedule a technician to go to their residence to properly take care of the problem. If their issue was with phone or internet, I could do minimum support for the internet, and then I had to transfer the customer to the appropriate department.

·Up sell customers on their existing Cox services

·Contract position

*Gap in employment here due to traveling abroad for 10 months*

Dell

Honeywell account/Windows 7 deployment GSM

August 2012-November 2012

Oklahoma City, Ok

·Place outbound calls to multiple Honeywell sites to schedule the deployment

·Check for proper licenses for installed applications on customer pcs. Contact customer to obtain necessary information to finalize deployment for each employee.

·Schedule deployment for each employee and technician

·Check for application issues with Windows 7.

·Contract position

*gap due to surgery and recovery

Sprint

Android/Gen Tech Support

July 2011- February 2012

Oklahoma City, OK

·Receive inbound calls from Sprint customers.

·Troubleshooting device/devices.

·Provide customers with step by step instructions in order to fix their device.

·Direct customers to the right place to get their device/devices fixed.

· Meet daily goals of fixing more devices than I had to create tickets for, or refer to store.

·Assist customers with their technical issues.

·Had to meet monthly goals such as: Average handles time, sales goals, and quality of service.

·Troubleshooting and fixing Android, Windows, Blackberry, and Iphone devices.

Spherion/Dell

Customer Service Representative

September 2007 –January 2008

Oklahoma City, Ok

·Open, and close a Dell retail store location.

·Provide customer sales and service.

·I assisted in store customers with my computer knowledge and customer service skills to help them in choosing the best computer, or device purchase for their needs.

·Troubleshoot computer systems and other Dell products in a consistently changing environment.

·Contract position

Terry Neese/Get Imaging!

Document Prep Specialist

January2007- February 2007

Oklahoma City, OK

· Fixed, and verified digital data that was assigned on the computer from hard copies, and microfilm

· Sorted, marked, and boxed physical data as well.

·Quality Control

·Contract position

Computer Masters/White Box Computers

Computer Technician

July 2006-July 2007

Midwest City, OK

·Assist customers with their technical issues.

·Fix computers for customers

·Troubleshoot hardware and software failures

·Replace peripherals, and failed components

·Provide great customer service

*gap due to moving out of state, pregnancy, and choosing to be a stay-at-home mom*

*Going to college during this time frame*

Convergys

Sales Consultant

March 2000-August 2001

Oklahoma City, OK

·Provide customer service to AT&T customers

·Help them with their current telephone services

· adjust bills

·products and services

· transfer to appropriate department if needed

· rebuttal, retention, and do it with a smile.

Gary Dales BBQ

February 1994-September 2000

Oklahoma City,Ok

·I worked in most aspects of this business.

·Cook

·Clean

·Cashier

·Customer service

·Dish washer

·Food Preparation

·Catering

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