LH

LYNETTE HALL

ad1thr@r.postjobfree.com 1-850-***-**** Quincy, FL 32351

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Leadership skills (Less than 1 year), Call Center, CSR, Customer Care, Customer Service

Customer

Support

Additional Information

Skilled in cultivating positive relationships with clients and colleagues; particularly

Adept at

Communicating with clarity and diplomacy to

individuals from diverse cultural and

Organizational

Backgrounds. A skilled communicator; able to synthesize and deliver complex information

To diverse

Audiences. Strong leadership skills; able to prioritize, delegate tasks, and make sound

Decisions quickly

While maintaining a focus on the bottom line.

Issue and Complaint Resolution

Creative Problem Solving

Verbal and Written Communication

Data Entry and Maintenance

Multitasking and Prioritization

45 wpm Typing Speed

Customer Service

Efficient and Detail-Oriented

Understanding Customer Needs

Call Documentation

Calm and Professional Under Pressure

Office Equipment Proficiency

Clerical Support

Conduent Tallahassee, FL

Customer Service Representative

07/2019 - Current

Interact with customers to provide information in response to inquiries about Medicare benefits, products, and services and to handle and resolve complaints according to their plan specific needs.

That's So Me LLC Blountstown, FL

Foundation Director

03/2015 - Current

Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change

Direct or coordinate an organization\'s financial or budget activities to fund operations, maximize investments, or increase efficiency. Intuition College Savings Solutions

Tallahassee, FL

Customer Service Representative

11/2018 - 06/2019

Assisting families, foundations, and other organizations with setting up and managing

Florida Prepaid college plans and 529 savings plans by offering technical support, price rates and customer service assistance on a plan by plan basis to set up a successful financial future for upcoming future college students. Summary

Skills

Experience

Department of Agriculture, Consumer

Services Tallahassee, FL

Regulatory Specialist II

02/2017 - 09/2018

Analyze data to determine answers to questions from customers or members of the public

Transmit information or documents to customers, using computer, mail, or facsimile machine

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. AmeriCorps Second Harvest of the Big

Bend Tallahassee, FL

VISAT Volunteer Developer

11/2015 - 11/2016

Conduct reference or background checks on volunteers. Contact volunteer applicants to inform them of the status of their volunteer applications

Choose volunteers and process volunteer-related paperwork Conduct orientation sessions and arrange volunteer training for new hires Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships Create or update donor databases

Develop strategies to encourage new or increased contributions of volunteers

Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs.

AmeriCorps Goodwill! GoodWorks

Tallahassee, FL

Youth Employment Specialist

10/2014 - 08/2015

Monitor, evaluate, or record training activities or program effectiveness for youth

Offer specific training programs to help youth participants maintain or improve job skills

Assess training needs through surveys, interviews with youth, focus groups, instructors, or customer representatives

Develop alternative training methods if expected improvements are not seen within youth participants

Evaluate training materials prepared by instructors, such as outlines, text, or handouts to help youth grasp training concepts

Design, plan, organize and direct orientation and training for youth in industrial or commercial establishments.

Affiliated Computer Services Tallahassee,

FL

Customer Care Representative

11/2011 - 10/2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Determine charges for services requested, collect deposits or payments, or arrange for billing

Refer unresolved customer grievances to designated departments for further investigation as well as the handling of escalated calls Review insurance policy terms to determine whether a particular loss is covered by insurance

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Leonard Healthcare LLC Blountstown, FL

HealthCare Specialist

01/2007 - 11/2011

Answer telephones and direct calls to appropriate staff Greet visitors, ascertain purpose of visit, and direct them to appropriate staff

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer

Transmit correspondence or medical records by mail, e-mail, or fax Receive and route messages or documents, such as laboratory results, to appropriate staff

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs

Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician

Change bed linens or make beds.

Conduent Tallahassee, FL

Customer Service Representative

06/2019 - 01/2021

Interact with customers via telephone to provide information in response to inquiries about their current Medicare benefits, products and services and to handle and resolve complaints on a case by case bases. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Lively Technical Center Tallahassee, FL

Medical Assisting Certificate in Medical/Healthcare 07/2023

Chipola College Marianna, FL

Associate of Science in Occupational Therapy

Tallahassee Community College Tallahassee, FL

Associate of Science in Nursing

Lively Technical Center Tallahassee, FL

High School Diploma in Information Technology

05/2002

Education and Training

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