RESUME

POSTAL ADDRESS FOR COMMUNICATION:

V.Palani Vasanthan

No: 255. LIG Colony

K.K Nagar,Madurai- PIN : 625020.

Tamil Nadu. INDIA

Mobile: 944-***-****

Mail ID: ad1thm@r.postjobfree.com

Alternate mail ID: ad1thm@r.postjobfree.com

CAREER OBJECTIVE:

An astute professional in Automobile Marketing, Maintenance/ Customer Support Engineering in the automobile industry where highest Sales, Service Quality and customer satisfaction metrics are followed.

With my 24 years of rich and hard core service in M/s Force Motors Limited. Pune.,Maharastra state.

KEY SKILLS:

Excellent Service dealer management, developing sales, maintenance systems and process.

Very strong managing skill in the Service network as a Profit center.

Created Development of Service Management Systems for over 8 crucial products.

Possess good commercial, inter personal negotiating and commanding skills along with best

analytical strength.

Special Inventory management and material planning.

Flawlessly coordinating with R&D stores to ensure best service practices and methods.

Intensive preparation of case studies, markets capes and best practices to be implemented in the channel patterns

Attitude towards adaptability and result orientation in the challenging economic scenarios.

Good command over manpower management.

Very strong in Multi-linguistic communication with the dealers and the customers.

PERSONAL PROFILE:

Educational Qualification :

P G : Post Diploma in Automobile Engineering,( 3 semester course after diploma)

Tamilnadu Polytechnic college (Autonomous) Madurai.T.N

U G : Diploma in Mechanical Engineering,( 7 semester course)

Tamilnadu Polytechnic college (Autonomous) Madurai. T.N

JOB PROFILE:

M/s Force Motors Ltd. Pune, Maharastra State.

Designation: Territory Manager-Service -Marketing-After Sales – AVD –Field -service

Presently, have been working as Territory manager After Sales– AVD –Field -service in M/S FORCE MOTORS LTD,. Leading automobile & tractor manufacturer in India

SPECIAL DEVELOPMENT SKILLS ON AFTER SALES AND SERVICES:

Coordinating with management to upgrade dealer sales and service network.

Significantly transformed the Outlets to adhere the highest standards.

Implemented Network and developing systems at Outlets.

Created internal customer satisfaction measurement mechanisms through advising and guiding .

Establishing authorized Sales and Service Centers.

Very strong in the facilitation of root casual analysis for defective parts.

Conducting process and product Audits at Outlets.

Warranty claims audit.

PRODUCT LAUNCHING:

Special Service support to new products, which are being launched.

Planning and conducting Free Service campaigns, Remote Service campaigns for best customer

satisfaction and excellent product promotion.

Organizing customer meets to evaluate the quality of product, service by dealers. Create Product

feed backs for product improvement.

Planning and implementing intensive field training to the dealer service personnel and to the

work force.

Co ordination with sales team and has very good knowledge in Field demonstration of various

products.

TECHNICAL SUPPORT AND SPARE PARTS:

Created continuous improvement team across managerial and non-managerial work force as part of

the weekly quality circle initiatives and suggestion schemes.

Attending to technical and critical complaints in field. Later, analyze the problem and give

feedback for eradication.

Presentation of feedback and performance report on company s and competitors products.

Executing the plan to the critical customer complaints on top priority.

Representing in Consumer Forum Cases on behalf of the company, on Service related cases.

Facilitating market feedback to the management as regards to performance of new products/

modified parts and taking up with production / R& D Dept for corrections/ rectifications along with

suggestions.

Monitoring and improving spare parts availability in field and generating spare parts order.

Work Experience :

Period (Year) Name Of Company Designation Nature Of Work

1995-2002 M/S.Bajaj Tempo Ltd, Pune Service Engineer [Field] Job Mainly Involves Of Servicing Of AVD

FURTHER EXPERIENCES :

PERIOD Name of company Designation Nature of work

2002-December to 2004 -November M/S Escorts ltd.Faridabad -Product support .AMG.,customer satisfaction -co ordinations

Period Name of company Designation Nature of work

2004-December to 2005 -July M/s.Vinayaga tempo.-Madurai Manager – Service In charge

PERIOD Name of company Designation Nature of work

2005-AUG TO 2006- SEP. M/S T.V.S & SONS. MADURAI ASST MANAGER-SERVICE-ECOMET SERVICE INCHARGE- [T.N]

PERIOD Name of company Designation Nature of work

2006- SEP TO 2007 -MAY M/S EXIDE INDUSTRIES LTD SR.SERVICE - ENGINEER SERVICE INCHARGE.

PERIOD Name of company Designation Nature of work

2007-AUG TO 2021 -JAN, M/S FORCE MOTORS LTD –PUNE I ASST MANAGER(M-1- FIELD SERVICE- AVD(Agricultural vehicle Division) .

2021-FEB to Onwards,

Senior Maintenance Engineer – Mechanical Engg dept – M/s Hannah Joseph Hospital Ltd.Madurai-Tamil Nadu.

Role and Responsibilities :

1 Responsible for the care, management, and protection of assigned real property and to safeguard the property from damage or loss.

2. Maintain fire safe conditions inside and outside the facility. Educate all to have a working knowledge of local Fire Prevention and Protection in the Building.

3. Establish rules for opening and closing the building during normal duty hours and ensure all occupants comply with the rules. These rules, including after hours admittance and security measures, will be posted inside the building me

4. Maintain an aggressive energy and water conservation program.

5. Serve as the central point of contact for building occupants requesting Mechanical, Electrical and Civil Engineering related services.

6. Maintenance of area surrounding & buildings as specified in local guidance.

7. Establish a key control program and procedures for the security of all basic and master keys that service their facility.

8. Ensure service requests are submitted either verbally or written.

9. Ensure proper surveillance and customer complaint procedures are adhered to in accordance with the requirements in the contracts for refuse collection, grounds maintenance, and custodial services.

10. Ensure reserved parking is requested and maintained in accordance with CEO approval and guidance.

11. Maintaining Hospital vehicles and ensuring trouble free fleet operation.

12. Ensuring optimum fuel mileage (KMPL ) in the Hospital vehicles.

SKILLS:

Team Building / Management / Leadership.

Manufacturing operation / Cost reduction.

Continuous quality improvement / production process and standards.

D.O.B / Gender : 31.05.1972 / Male

Language

Speak

Read

Write

English

Yes

Yes

Yes

Hindi

Yes

No

No

Tamil

Yes

Yes

Yes

Malayalam

Yes

No

No

Kannada

Yes

No

No

I here by declare that the information furnished above are true and correct.

V.Palani Vasanthan.

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