Customer Service Representative

Location:

Nairobi, Nairobi County, Kenya

Posted:

December 09, 2023

Contact this candidate

Resume:

MAUREEN OWINO

ADRESS BOX 438**-*****

NAIROBI

PHONE No. +254*********

EMAIL **************@*****.***

OBJECTIVE

To be part of a purpose driven organization that offers a positive atmosphere to learn and implement new skills for the betterment of the organization and self-growth and development ; solve problems in a creative and effective manner in a challenging position adhering to the set time and guidelines. AREAS OF EXPERTISE

Correspondence Handling Conflict Resolution Record-Keeping Reporting Handling ERP Accounts Payables & Receivables Internal Controls MS Suite EDUCATIONAL BACKGROUND

Diploma in Monitoring and Evaluation. Kenyatta University, 2017-2019. Certificate in Kenya Sign Language. Kenya Institute of Special Education, 2015. Certificate in End-User Profession. Shalom IT Centre, 2014 Kenya Certificate of Secondary Education. Kobudho Girls Boarding School, 2010-2013. WORK EXPERIENCE

April 2023 – To date Burn Manufacturing – Customer Service Representative Responsibilities

Maintain customer database

Support and system improvements

Attend to customer service cases using customer care phone line or sms-based platform July 2022 – May 2023 at Star-times Media - Customer Service Representative Responsibilities

Identify, resolve, and escalate customer queries while advising them on set SLAs.

Manage large amounts of inbound and outbound calls in a timely manner.

Maintaining and improving quality results by adhering to set standards, call guidelines and recommending improved procedures; taking feedback from customers through the different channels September 2020 – April 2022 at D. Light Solar Company - Customer Service Executive. Responsibilities

Responded to all direct/indirect customer queries and requests promptly and properly either via email or phone calls.

Resolved customer complaints regarding the client services offered to achieve and maintain superior customer experience.

Maintained thorough knowledge of the company’s products and services and share the information with client guests.

Maintained customer profiling and communication database history for all customers Jan 2016 - Dec 2016. - Electrical and carbon products marketing LTD – Front desk Manager The aim was to reach out different companies through marketing the carbon brushes to increase the profitability in sales.

My service to the company and the clients

Maintained up to date knowledge of the product.

Handled customer calls and responded to queries about malfunctions.

Developed successful tactics to sell products service to the customers.

Maintained a customer account information database.

Prepared monthly report on customer satisfaction. Achievements

Increase of sales by 20% through marketing products on-line Other Relevant Experience

Facilitator at SHOFCO in kibra slums for the awareness to the community in regard to hygiene and sanitization in jan2017- August 2017.

Interpreter for the hearing impaired -National Youth Service Gilgil 2014 and Nairobi Holding Station Headquaters

Referees

M/S Rose Osiyo

Supervisor,