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Customer Service El Paso

Location:
El Paso, TX, 79936
Salary:
14.00
Posted:
December 09, 2023

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Resume:

Juan Gutierrez

Entrepreneur/Minister/Humanitarian

El Paso, TX 79936

ad1tgm@r.postjobfree.com

+1-915-***-****

Seeking a position where I can utilize my experience and skills I have over 40 years in office management, maintenance, janitorial, landscaping, customer service and have attended several seminars in dealing with personnel, management, HR and public relations. Willing to relocate to: El Paso, TX - Fort Worth, TX - San Antonio, TX Authorized to work in the US for any employer

Work Experience

Humanitarian/Owner/Minister

Dio's Ministry, handyman and humanitarian services - Ciudad Juárez, Chih. & El Paso June 2008 to Present

Perform handyman, ministry,humanitarian aid from plumbing,electrical, mechanical, food, medicine,clothing for the indigenous people in Mexico including rescuing animals. Owner/Operator/Retired

JRG'z Janitorial and Maintenance Services - El Paso, TX June 2003 to August 2022

Provided top quality janitorial and maintenance services. I was in charge of customer service, obtaining new contracts, and inventory control, consulting in the janitorial, landscaping, and maintenance industries including on how to obtain and submit bids, apply the OS1concept, diversify, budgets, i am well-versed on the process of hiring persons with disabilities, go-green, and set up safety operational programs.

Security Officer

Wellington Retirement - N Richland Hills, TX

December 2001 to June 2003

Patrolled, secured and accessed building to authorized personnel. Monitored all incoming and outgoing packages. Supervised the security and housekeeping staff. Responded to all fire and burglar alarms, dispatched and handled all emergencies as required. Input daily reports into computer, collected monthly rents.

Security Officer

312 Management - Fort Worth, TX

June 2001 to April 2003

Patrolled, secured and accessed building to authorized personnel. Checked all incoming and outgoing packages for the mailroom along with miscellaneous duties. Monitored CCTV, fire and burglar alarms dispatched and responded to all emergencies as required. Assisted different department as needed issued access cards to employees, Input daily reports into computer and inventory of security sensitive items.

Security Officer

All Saints Hospital - Fort Worth, TX

January 2000 to September 2001

Patrolled, shuttled, secured, monitored all alarm systems and CCTV's. Accessed restricted areas to authorized personnel, assisted in emergency situations. Inventory of patient and employee valuables. Dispatched, answered phones and shuttled patients, employees and visitors.Checked bags incoming and outgoing, Input daily reports into computer. Attended various training courses as required and trained new employees.

Owner

JRG'z Janitorial and Maintenance Services - El Paso, TX April 1985 to December 1999

Provided maintenance, landscaping, janitorial and security services to employers was in charge of payroll, training, evaluating, hiring and obtaining new business.Public relations, customer service, inventory, budgeting, and overall operations.

Supervisor

Elizas Janitorial Services Inc - El Paso, TX

July 1985 to July 1999

I was in charge of the operation consisted of supervising 5 employees including inspecting,evaluation, training,supplies and transporting employees to different sites. Aircraft Armament Systems Specialist/Training Inst US Air Force - San Antonio, TX

April 1981 to April 1997

I was a training instructor in Lackland AFB trained new recruits and cross- trained to a new career field as a aircraft armament specialist. Retired after being medically discharged. Education

vocational in Drug Counseling

technical or vocational school

November 2010 to November 2011

vocational in Security Management

technical or vocational school - El Paso, TX

September 2009 to June 2010

vocational in Landscaping

technical or vocational school

April 2008 to April 2009

vocational in Refrigeration/AC

technical or vocational school

September 1989 to June 1990

Associates in Aircraft Armament

USAF Technical Training School - Lowry, CO

July 1981 to June 1983

High school diploma or GED

Skills

• Office Management (10+ years)

• Wordperfect (10+ years)

• Management (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Office (10+ years)

• CCTV (9 years)

• Developmental Disabilities Experience (10+ years)

• Vehicle Maintenance (10+ years)

• Word Processing (10+ years)

• Security (9 years)

• Handyman (10+ years)

• Plumbing (10+ years)

• Landscape Maintenance (10+ years)

• English (10+ years)

• Supervising Experience (10+ years)

• Equipment Repair (10+ years)

• Public Relations (10+ years)

• Microsoft Outlook (10+ years)

• Troubleshooting (10+ years)

• Surveillance (10+ years)

• Mechanic Experience (10+ years)

• Pricing (10+ years)

• Electrical Experience (10+ years)

• Oil Change (10+ years)

• Welding (10+ years)

• Blueprint Reading (5 years)

• Quality Assurance (10+ years)

• Delivery Driver Experience (10+ years)

• Brake Repair (10+ years)

• Computer Networking (10+ years)

• Negotiation (10+ years)

• Transmissions (5 years)

• Low Voltage (10+ years)

• Field Service (10+ years)

• Help Desk (6 years)

• Mechanical Knowledge (10+ years)

• Custodial experience (10+ years)

• Management (10+ years)

• OSHA (10+ years)

• Bilingual (10+ years)

• Automotive Repair (10+ years)

• Communication skills (10+ years)

• Maintenance management (10+ years)

• Time management (10+ years)

• Cleaning (10+ years)

• Leadership (10+ years)

• Team management

Military Service

Branch: Air Force

Service Country: United States

Rank: E4

April 1981 to April 1984

Aircraft Armament Systems Specialist

Commendations:

Air Force Commendation Medal

Airman of the year award.

Assessments

Basic Maintenance and Repair — Highly Proficient

September 2019

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Security Guard Skills — Highly Proficient

May 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient

Sales Skills: Influence & Negotiation — Highly Proficient June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Work Style: Conscientiousness — Expert

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Management Fit — Expert

October 2020

Measures the traits that are important for success in management positions Full results: Expert

Automotive Maintenance — Highly Proficient

December 2019

Knowledge of vehicles, vehicle maintenance, and repairs. Full results: Highly Proficient

Workplace English — Highly Proficient

May 2020

Understanding spoken and written English in work situations. Full results: Highly Proficient

Workplace English — Highly Proficient

December 2020

Understanding spoken and written English in work situations Full results: Highly Proficient

Written communication — Proficient

November 2019

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

General manager (hospitality) — Proficient

September 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Work style: Conscientiousness — Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Proficient

Work motivation — Highly Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Security guard skills — Proficient

July 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Security guard skills — Proficient

August 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Honorably discharged veteran with excellent communication skills and over 35 years experience in janitorial, maintenance, management, landscaping, ministry and security work including 15 years providing training and guidance to individuals with disabilities. Computer Skills

Typing Speed 40 Words Per Minute

Apple or Macintosh Computers

Data Entry Terminal (PDT, Mainframe Terminal, etc) EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills Cleantelligent and Wanda. Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

Additional Skills

Multiple training seminars.



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