TOCCARA JOHNSON, LSSGB

Atlanta, GA

404-***-**** ò ad1tge@r.postjobfree.com

https://www.linkedin.com/in/toccarajohnson

Engineering Lead ò Change management ò supply chain

Project Management ò Process Improvement ò Growth Optimization

Savvy, Engineering Lead with experience providing project and change management expertise encompassing a long list of accomplishments, enhancements and improvements. Ability to streamline organizational production through the restructuring of policies and procedures, technological expansions, operations and team productivity. Maintain an uncompromising focus on high quality standards and bottom-line profit improvements. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards.

Core Competencies

Change Management

Staff Management

Project and Program Management

Root Cause Analysis

Quality Assurance

Scope Definition and Management

Standard Work / Standardization

Risk Management

Stakeholder Engagement

Learning/Development Consultant

Communication/Presentation

Costs and Budget Management

Value Stream Mapping

Cost Reduction and Avoidance

Supply Chain Management

Project Management

Lean Six Sigma

Process Mapping

Data Analysis

Process Improvements

Management/Employee Training

Labor Management / Time Studies

Kaizen and 5S

Waste Reduction

Professional Experience

The Home Depot ò Atlanta, GA ò 2022 – Current

Senior Analyst, Supply Chain

Manage a pallet network of 14 DCs with a $18M budget. Including operations, budget and 3PP relationship.

Cross functional management of each site and the 3PP.

Reduced financial accrual errors by 60% through training and onsite mentorship.

Supported converting stores to from Sweep to Backhaul generating $1.7M in cost savings.

Lead project management of the Auger/Gringer equipment implementation in 3 DCs generating savings of approximately $615 K.

Played key role in creating $32M budget for the Pallet Operations and is currently working to support build the budget for FY2024.

Exemplified Entrepreneurial Spirit to help DC’s release a backlog of $3.1M worth of pallets TLs. Increasing trailer capacity and eliminating additional carrier charges.

Improved communication and compliance to quality audits to meet the goal of 95%.

Effectively managed the pallet operation to drive efficiency and leveraging plan by $26M in FY2022.

Worked closely with the Strategic Sourcing Team to identify contractual gaps for current 2023 RFP.

Tori Belle Cosmetics ò Atlanta, GA ò 2019 – 2022

Independent Contractor

Managed all aspects of a home-based business with over 4,000 consultants.

Developed strategic onboarding training to successfully onboard new affiliates. This resulted in 50% growth in sales.

Conducts weekly training sessions and business coaching on best practices to become a successful.

Partner with the TB executive team from a consultant perspective to drive sales and consultant growth and identify new business opportunities.

Maintained strong customer relationships by providing prompt and courteous service to resolve customer concerns.

Analyzed weekly data to root cause opportunities to drive sales growth.

Implemented methods to motivate and incentivize affiliates.

Planned and organized promotional events.

Promoted to the top leadership level in the company. Top 6 out of 50,000 affiliates.

Mentor and trained affiliates for long term career growth through brand growth and relationship building driving annual sales of $2M +.

The Home Depot ò Atlanta, GA ò 2015 – 2020

Senior Analyst, Supply Chain

Successfully implemented system upgrade to manage fleet of flatbeds. From discovery to full Implementation. Creating documented history of maintenance, track conversation with partners and eliminate risk of safety issues.

Effectively collaborated with cross functional teams to ensure all contractual and policies are up to date to drive partner effectiveness.

Project managed implementation of Convey – Delivery Visibility Platform. Reducing delivery exceptions to increase customer experience in ecommerce orders.

Manage weekly site metrics for all The Home Depot Carriers. Managing contractual relationships and partnering with carriers to improve performance month over month. Overall performance increase from 80% to 98%.

Operated as project manager to implement Manhattan Labor Management System into 18 RDC’s from system design to full implementation.

Trained and mentored regional distribution centers associates and managers.

Collaborated with key stakeholders to identify priority system requirements from the field to implement a new Manhattan Labor Management System. · Project Managed LMS Implementation from discovery to full implementation into 18 RDCs.

Cross functional project management from THD IT, Manhattan IT, Site Engineers, Site GMs, Site Management, THD corporate management and SMs.

Managed on site resources during implementation, task, risk, tracked system and code updates, tracked system testing, ensured training tools implemented, training/ kick off schedule.

Tracking wins, opportunities and risk. Reporting weekly to Senior THD Executives and management

Kenco Management ò McDonough, GA ò 2009 – 2015

Engineering Lead, Whirlpool Network, Whirlpool Atlanta Account

Reduce pick and put away task travel distance by 30% and increase direct labor utilization by 5% to successfully increase productivity.

Effectively lead the network engineering team in maintaining a Lean culture that drives continuous improvement projects naturally with project sustainment while adhering to project schedules.

Successfully manage and mentor two site dedicated engineers while operating as site dedicated engineer for the Atlanta account.

Manage weekly site metrics to discuss weekly with on-site customer to increase customer satisfaction.

Operate as project manager of site projects ensuring projects are completed on time, under budget and exceeding expectations.

Effectively place products within the warehouse utilizing shipping history and forecasting to determine foremost product movers.

Play a key role in implementation of warehouse management system and implement labor standards to drive productivity with the new system.

Serve as site Lean coordinator, leading site with driving and training Lean tools.

Utilize extensive problem-solving skills and innovate ideas while collaborating with management on overall process improvement projects.

Provide engineering support for implementation of Lean including process analysis, data analysis, Kaizen and A3.

Lead and motivate key management teams to peak levels of performance, consistently developing coaching and leadership skills to increase overall productivity levels.

Recruit and hire top talent, providing them with the tools and resources to exceed business goals and work collaboratively as a productive team.

Establish new policies and define operational procedures for divisions throughout the organization.

Provide full support to all project teams in integrating change management activities into their project plans.

Implement organizational changes and process improvements that reenergize teams with a renewed focus on compliance, planning, project delivery consistency and customer relationships. · Project managed Manhattan Implementation and Manhattan LMS from the 3PL perspective.

Cross functional project management from Site Customer, Customer IT, GM, Operations Manager, Supervisor, Training Supervisor, Quality Manager, SME’s and LMS Team.

Tracked progress from week to week and reported to the cross functional team weekly. Tracking wins, opportunities and risk.

Exel Logistics ò Fairburn, GA ò 2008 – 2009

Southeastern Region Labor Management Systems Engineer

Implemented engineered labor standards into sites in the southeastern region, building a productivity tool on engineering standards through time studies based on key value Indicators.

Maintained a schedule and consistently met weekly goals to ensure the project was completed on time and exceeded expectations.

Played a key role in building training tools and improving reporting documents to improve the labor management program.

Designed and implemented cultural and transformational change programs as well as leadership, customer service, sales skills and coaching workshops and support tools.

Consulted and coached senior management in leadership, customer service, change management and learning engagement skills.

Applied a well-organized, structured methodology while driving all change management activities to include development and implementation of change management strategies and plans.

Streamlined the entire project management process, including designing methodology, tools, templates and processes, establishing performance measurement processes, communications portfolio management and review process, coordinating project showcase forums and documenting management repository. · Managed full Red Prairie LMS implementation.

Cross functional project management from GM, Operations Mangers, Supervisors and hourly associates.

Ensured the project was on track from week to week, monitored project risk and facilitated weekly project review with the cross functional team weekly.

NASA Marshall Space and Flight Center ò Huntsville, AL ò 2003 – 2005

Co-op Student

Proficiently served as a mentee on the Training and Flight Products team.

Efficiently coordinated training schedules for three NASA astronauts planning to fly on the International Space Station with strict attention to detail.

Successfully maintained the training schedules of 12 astronauts throughout pre-flight training.

Methodically balanced the requirements for crew payload training, crew availability and instructor certification while maximizing training efforts.

Participated in various standing meetings and effectively supported 15 to 20 training strategy team meetings.

Completed a variety of training courses to develop theoretical and practical knowledge and increase skill levels.

Conducted evaluation surveys to measure progress and success of the training program; displayed excellent communications skills while presenting information to high-level executives.

Education

Auburn University, Auburn, AL: 2007

Bachelor of Science – Business Administration (Logistics, Industrial Engineering)

Certifications or Additional Education:

Lean Six Sigma Green Belt Certified, Air Academy

Kenco Leadership Classes, Supervisor Training Program (STP) I – III and Leadership Development Program (LDP)

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), WordPerfect, Mini-tab, Auto CAD, SPC XL, Kaizens, Manhattan, Microsoft Visio, Drop Box, Statistical analysis, 5S, Lean Practices and Maintaining site KPI’s.

Professional Development

Lean Six Sigma Green Belt Certified, Air Academy

Kenco Leadership Classes, Supervisor Training Program (STP) I – III and Leadership Development Program (LDP)

Ten hours OSHA certification

Air Academy Lean Six Sigma Black Belt Training

Organizations

American Society for Quality (ASQ)

Volunteering Experience

Habitat for Humanity, Church Hospitality Team, and Mentorship

Interests

Photography, Event Planning, Family Time, Traveling and Shopping

Detailed Professional References Available upon Request

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