Maydean Wilkerson

***** ** ******* **

Portland, Oregon 97236

HOME:503-***-****

EMAIL: ad1tgd@r.postjobfree.com

OBJECTIVE

Objective: To obtain a banking position and or a, customer service, reception or data entry position that will allow me the opportunity to utilize my skills, knowledge, and expertise

Qualifications: Energetic, motivated, team player, with excellent customer service and problem resolution skills. I am a candidate with excellent written, verbal, and interpersonal communication skills, with the ability to operate a variety of office equipment. I also can perform multiple tasks simultaneously and effectively with limited supervision. Ability to type 35+ wpm, Ten Key by touch, sight, Familiar with IBM computer environments

Wells Fargo Bank Teller 04/2007-8/2012

For this position, it was my duty to greet the customer with a smile and a welcome each and every time while offering items that will benefit the customer with better way of banking. Offering a WOW experience to each customer every time and getting to know the customer and what they would need to grow with Wells Fargo as their banking institution.

Wells Fargo Bank Customer Service Rep 04/2006 – 04/2007

In this position, I answered phones in a call center environment, assisting customers with the accounts and offering other products while creating a WOW effect with the customer. It was also my duty to complete issue reports for the customer, assisting with follow ups and complaints and refunds on an as needed basis.

- Providing high quality customer service, responding to telephone inquiries, requests and problems.

- Research and resolve problems and errors.

- Actively expands existing customer relationships by cross selling products and services or referring customers to appropriate sales staff.

- Resolving customer inquiries and problems on first contact.

US Bancorp Customer Service Rep III 08/2003 – 03/2005

Providing high quality customer service while responding to telephone inquiries, requests and problems. It was also my duty to research and resolves problems and errors, actively expand existing customer relationships by cross selling products and services or referring customers to appropriate sales staff. Resolving customer inquiries and problems on first contact was something I excelled at. I quickly gained the ability to quickly gain knowledge of all assigned products, their terms, conditions, and benefits as well as maintaining he U.S. Bank's excellent telephone and interpersonal standards. Good problem solving and negotiation skills as well as the ability to handle difficult customer calls was key in this position. Good keyboard and PC skills using word processing and spreadsheet software, familiarit.

OTHER PROFESSIONAL EXPERIENCE

Good Shepard Homes House Manager 06/2000 – 01/2003

My duties with Good Shepard Homes included balancing bank statements, petty cash vouchers, and completing monthly audits for facility. I also managed the daily activity log for five people, keeping track of medication admininistration records, completing payroll for seven staff members, attend monthly manager training and assisted with the employee acquisition and dismissal. I also managed the dietary aide and menu planning for clients with a special diets, meal planning and preparation assist meal service. I taught dining skills, promoted social skills, as well as personal dignity during meals. Assessing the development of clients abilities and interest to provide information for their Personal Support/Habilitation Plan in order to put together an activity schedule and manage

Good Shepard Homes Bookkeeper/Receptionist 04/1995 – 05/1997

Performed general clerical functions relevant to the facility. Greeted internal external customers, Answered multi-line telephone system, and assisted and directed incoming calls. Received and distributed incoming mail, typed memo's and correspondence letters, and performed accounts receivable functions. Input customer data into computer database, filed internal and external documents. Operated a variety of office equipment and other duties as assigned by management.

Developmental Systems Direct Care Associate 03/1995-04/1997 Residential home care, vocational site, and job coaching program for developmentally delayed adults with severe medical and behavioral issues. My duties included providing customer Service, answering phones, handling petty cash, time sheet for employees, filing alphabetically and numerically, printing forms, faxing, and mail documents. I also facilitated consumer activities on assigned shifts, timesheets for consumers working in the job coaching program.

- Daily and mental documentation ( progress notes, program data, incident reports)

Albina Head Start Teachers Assistant 09/1994-06/1995 Assisted in daily activities, completed overviews of weekly lesson plans, assisted in daily meals, hygiene, completed educational classes. Worked with children 3-5 years of age, assisted in daily afternoon reading, field trips, completed monthly training, cpr classes and abuse classes.

SKILLS

Filing/Copying/Faxing

Customer Service

Multitasking

Microsoft Word

Interpersonal Communication/Leadership

EDUCATION

Graduate, Medical Technologist Certificate

Business Computer Training Institute, Beaverton, OR; Graduated; 1991

REFERENCES FURNISHED UPON REQUEST

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