DIPTI DALAL

ad1tgc@r.postjobfree.com 732-***-**** NMLS # 1949590

* ********* **, ********** ** 08505

PROFILE

A persistent, detail-oriented individual seeking a new opportunity that will utilize customer service and interpersonal skills while providing a challenging growth opportunity.

EXPERIENCE:

November 2019

– Present

Universal Banker - Citizen Bank, Bordentown NJ

• Daily balancing of cash drawers, ATM, and vault to ensure transitions are accounted for.

• Establishing high quality customer service by recognizing and assisting customer needs.

• Supplying customers with numerous products that accommodate their needs (Checking, Saving, IRA).

• Trained and mentored new employees of cash handling skills.

• Performing daily and weekly detailed financial audits of ATM and vault.

• Organizing and maintaining financial audit records to confirm records are up to date and accurate.

December 2017

– November

2019

Teller/Customer Service Representative – Credit Union of New Jersey, Willingboro NJ

• Balanced/audited of cash drawers, ATM, and vault to ensure transitions are accounted for.

• Established high quality customer service by recognizing and assisting customer needs.

• Supplied customers with numerous products that accommodate their needs (Checking, Saving, IRA).

• Trained and mentored new employees of cash handling skills. March 2009 –

November 2017

Teller/Customer Service Representative – TD Bank, Hamilton NJ

• Daily balancing/auditing of cash drawers, ATM, and vault to ensure transitions are accounted for.

• Establishing high quality customer service by recognizing and assisting customer needs.

• Supplying customers with numerous products that accommodate their needs (Checking, Saving, IRA).

• Training and mentoring new employees with basic cash handling and auditing skills.

• Creating quarterly and yearly audit reports for approval.

• Designing and submitting import/export cash inventory report for armor services.

Page 2

Jan 2003 –

March 2009

Assistant Manager/Auditor – Quality Inn, Akron OH

• Generating accounting balance and audit reports to franchise.

• Creating payroll payments for employees and vendors.

• Designing employee schedules.

• Arranging monthly team meetings.

• Promoting hotel by advertising business

EDUCATION/CERTIFICATES

MS University, Baroda India

May 1987: Master of Accounting, Auditing, and Business Finance Certified Public Notary

KEY SKILLS AND CHARACTERISTICS

· Critical Thinking

· Handling Pressure

· Leadership

· Problem Solving

· Auditing

· Time Management

· Public Notary

· Microsoft Office Suite

· Adaptability

· Detail Oriented

· Multitasking

· Quick Learner

· Customer Service

RECOGNITION

· 7 Time for Employee of Quarter and Nominee for WOW Award

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