Customer Service Care

MOHAMMAD ARIF RAHMAN

Contact: 009**-********* / Whatsapp:-+966*********

Email:-*************@*****.***

LinkedIn: www.linkedin.com/in/mohammad-arif-rahman-163942177 Core Competencies Profile Summary

Clinical Pharmacy

Dispensing

Management of Medicine

Pharmaceutical care

Customer Service

Retail

Inventory Management

Dispensing Medication

Prescription Processing

Clinical Expertise

Documentation

Computer Literacy

Patient Counseling

Patient Care Management

Health Promotion

Professional Ethics

Compliance Management

Pharmacist with 16+ Years of experience in Hospital, Community, Trading and having a real passion for healthcare and the ability to develop a pharmacy business."

Experienced in maintaining administrative records, Customer care, Dispensing, Inventory Management, Clinical expertise as well as maintaining Management of medicines.

Expertise in maintaining pharmacy files, patient profiles and in providing customer care by accurately dispensing prescribed medications by calculating, weighing, measuring, and mixing ingredients. Able to advise patients on medications brands, medication storage, medical equipment's as well as health care supplies.

Ensure that all medications given to patients are prescribed for a legitimate healthcare purpose within the hospital pharmacopoeia.

Accurately dispensing drugs to patients according to a doctor's prescription

Maintaining pharmaceutical stock, creating inventories and ordering more drugs for store.

Monitor and maintain inventory of medicines and pharmaceutical supplies

Administers, directs and coordinates the pharmaceutical care (clinical pharmacy) needs of patients, physicians and staff in the acute hospital.

Assists with operational issues related to department function, including logistical (ordering and receipt of pharmaceutical products from distributors, storage, etc.) and clinical (evaluation of prescriber orders, preparation, delivery and administration) aspects.

Respond to inquiries concerning drug contents, dosages, regimen reviews, errors, storage and disposal, and biological.

Keep up to date with current pharmacy practice, new drugs, and their uses.

Maintained computerized records

Professional Qualification:

Jamia Hamdard – New Delhi- India

Bachelor of Pharmacy (2002-2006)

www.linkedin.com/school/jamia-hamdard-university

Compassionate and systematic professional with 16+Years of Broad based experience in pharmaceutical service. Highly Proficient in carrying out doctor’s prescription precisely to prevent adverse drug interactions and ascertain effective treatment. Equipped with proven success in increasing the overall productivity by executing efficient processes that enhanced business workflows while reducing errors.

Worked in a fast-paced pharmacy to dispense medicines, while advising on dosages and risks

Managed and trained pharmacy technicians, which increased overall performance by 18%

Assisted patients with friendliness and enthusiasm, which resulted in 98% positive feedback from patient surveys

Administer medications based on written prescription with 100% accuracy and efficiency, leading to more than 90% customer satisfaction rate.

Leverage extensive industry knowledge to deliver exemplary customer service, including providing additional information/ education on proper medication.

PROFESSIONAL EXPERIENCE

Key Result Areas

Accurately dispensing drugs to patients according to a doctor's prescription

Checking prescriptions for errors & making sure they are appropriate for patients.

Measuring, packaging, labeling and recording medications issued to patients.

Instructing patients on how to use medications, possible side effects and storage

Contacting and working closely with other healthcare professional

Answering questions from patients and staff about medicines

Ensuring the accuracy of all prescriptions, products and services supplied

Helping to develop the pharmacy electronic discharge system

Managing and resolving complaints

Talking to regular patients to see how their treatment is going

Able to train and supervise Pharmacy Assistants

Communicating with customer sympathetically and supportively

Giving Private consultations when required

Maintaining pharmaceutical stock, creating inventories and ordering more drugs for store.

Replenish drugs stocked in emergency stat tray.

Supervise dispensing of ward stock drugs for nursing stations and other departments.

Order drugs, medical supplies and other products in line with correct prescribing practice and relevant legislation, including national guidelines.

Ensure that all medications given to patients are prescribed for a legitimate healthcare purpose within the hospital pharmacopoeia

Provide post-prescribing advice to patients through effective communication with healthcare professionals.

Supervise dispensing of ward stock drugs for nursing stations and other departments. Key Result Areas

Review and execute physician’s prescriptions checking their appropriateness and legality Organize the pharmacy in an efficient manner to make the identification of products easier and faster Maintain full control over delivering, stocking and labeling medicine and other products and monitor their condition to prevent expiring or deterioration

Listen carefully to customers to interpret their needs and issues and offer information and advice Provide assistance other medical services such as injections, blood pressure/ temperature measurements etc. Prepare medicine when appropriate using correct dosages and material for each individual patient Keep records of patient history and of all activities regarding heavy medication Keep abreast of advancements in medicine by attending conferences and seminars and collaborating with other healthcare professionals

Comply with all applicable legal rules, regulations and procedures Provide clinical support of hospital pharmacy function in a fast-paced environment Maintains adequate drug supply at pharmacy at all times Work as part of the interdisciplinary clinical team Correctly inform and instruct patients on any drugs to be used after they are discharged Develops and participates in new employee training and education programs Participates in patient drug therapy monitoring

Key Result Areas

Assist in the preparation and dispensing of medications

Assist in the preparation of extemporaneous pharmaceuticals

Accurately count and pour medications from stock containers

Repackage and label products and extemporaneous doses

Receive and input prescription orders into system

Release refill medications and over-the-counter products in accordance with existing procedures

Request new prescriptions from physicians where necessary

Provide patients and customers with necessary information about their prescriptions, medications and products

Collect, organize and maintain patient information and profiles

Input details into prescription/patient/pharmacy data management system

Maintain confidentiality of patient data

Monitor and maintain inventory of medicines and pharmaceutical supplies

Place orders for required inventory

Receive and record medications and pharmaceutical product

Package and label medications and pharmaceutical products

Prepare billing details for medications

Collect and process payments

Complete sales transactions for prescription and over-the-counter medications and other pharmaceutical products process insurance claims

Maintain work area in an organized and hygienic manner

Keep pharmacy equipment clean and in good working order

Ensure products and shelves are kept neat and tidy

Adhere to quality assurance standards at all times Key Result Areas

Administers, directs and coordinates the pharmaceutical care (clinical pharmacy) needs of patients, physicians and staff.

Participates in continuous improvement activities.

Provides consultation services for the Comprehensive Care Center.

Provides training and guidance to subordinate personnel.

Provides training and in-services for members of nursing, medical and allied health staffs.

Provides pharmaceutical care.

Provides leadership to other department personnel.

Assists cardiologists in the development of p/p of drugs and dosages given to cardiology patients and in cultivating standing orders.

Organized revision of mixing repro to provide cost savings.

Maintained computerized records

Keep up to date with current pharmacy practice, new drugs, and their uses.

Provide specialist health check services, such as measuring and fitting compression hosiery, monitoring blood pressure etc. Key Result Areas

Make substitutions of comparable drugs for drugs with trade names, as appropriate.

Manufacture pharmaceutical preparations and fill order to supply facility residential areas

Respond to inquiries concerning drug contents, dosages, regimen reviews, errors, storage and disposal, and biological

Monitor drug therapies for drug interactions, allergies, and contraindications

Monitor Stock of drug and chemicals

Inventory and procure drugs, medications, supplies etc. as required

Maintain supplies and oversee security of drugs kept at nursing stations as well as night emergency cabinets.

Conduct in service training for health care workers and provide consultations on the use and care of prescriptions drugs and medicine

Maintain records and prepare reports on all interdisciplinary medical teams and providers of health care in a variety of settings

Inspect facilities where drugs, medicine and poisons are manufactured, dispensed or retained

Verify license of facility and staff and analyze product samples, check equipment and work environment for compliance. Key Result Areas

Worked in a busy neighborhood drug store and gained hands-on knowledge of retail pharmacy operations.

Provided friendly customer service that helped retain customers despite fierce competition in the industry

Demonstrated accuracy in cashiering, cash handling, and credit card processing, consistently balancing cash drawer to the penny

Routinely commended for maintaining an orderly and clean store appearance.

Processing and checking prescriptions, and dispensing medication

Providing advice about health issues, symptoms and medications in response to customer enquiries

Providing vaccinations

Ordering and selling medicines and other stock

Meeting medical representatives

managing budgets

Keeping statistical and financial records

Preparing publicity materials and displays

Recruiting, training and managing staff.

Cognitive and Skills evaluations -Basic Life Support(CPR & AED) Program Cognitive and Skills evaluations -Basic Life Support(CPR & AED) Program - American Heart Association

Certificate of Appreciation- Patient Care Certificate of Appreciation- Patient Care - Armed Forces Hospital- Jizan

Certificate- Continuous Quality Improvement & Patient Strategy Certificate- Continuous Quality Improvement & Patient Strategy - Armed Forces Hospital- Armed Forces Hospital- Jizan

Certificate- MSD (Centre for Prevention and Control of Infection)- Armed Forces Hospital- Jizan

Registered Pharmacist – Delhi pharmacy council

Certificate of Attendance- Quality Week 2014-THERE'S NO Q, WITHOUT YOU" - Armed Forces Hospital- Jizan

Role of GCMS, FLASH Chromatography and HPTLC in BOTANICAL DRUG DEVELOPMENT –Jamia Hamdard

6 HOURS PRACTICAL TRAINING IN UNIM -PHARMA LAB

MOH License (KSA) – 14GPP0030648

Diploma in Operation Theatre Management- Aligarh Muslim University

Post Graduate Diploma in Pharmaceutical Regulatory Affairs- Jamia Hamdard University Skill: Pharmaceutical Care • Clinical Pharmacy • Patient Care Management • Dispensing • Management of Medicine Date of Birth: 02-02-1990 Languages Known: English, Hindi, and Urdu &Arabic (Conversational) I hereby declare that all the information stated in this resume is true to the best of my knowledge. Date:

Place:

Mohammad Arif Rahman

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