RESUME

PRASHANT PRASAD

Mobile number :+1-905-***-****

Mail ID :: ad1tg1@r.postjobfree.com

LinkedIn ID : https://www.linkedin.com/in/prashant-prasad-6339b2255 Summary

To secure a position within a reputable company where I can utilize my skills, experience, and education to contribute to the success of the organization while continuously developing and furthering my professional growth.

My mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual customer needs and providing a complete solution through products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their and my goals.

WORK EXPERIENCE

1. Worked at Walmart as a customer service specialist from 12/2022 to 10/2023. Assisted customers with inquiries, provided product recommendations, processed transactions, and resolved any customer issues or complaints. provided troubleshooting assistance, processed returns or exchanges, and resolved any customer issues or complaints.: Provided attentive and friendly service to customers. Processed billing inquiries or disputes, provided technical support, and achieved customer satisfaction goals. In total provided an exceptional and positive experience.

2. OFFICE ASSISTANT :

Worked as office assistant at Mumbai India from 06/2021 to 06/2022. Answering and directing phone calls to the appropriate personnel. Greeting and assisting visitors or clients. Sorting and distributing mail or packages. Managing and organizing files, documents, and records. Scheduling and coordinating meetings, appointments, or events Providing general administrative support to the office, Assisting with data entry or data management tasks. Ordering and maintaining office supplies and equipment. EDUCATIONAL BACKGROUND

1. At present doing Project Management from Sheridan college HMC campus. The course helps to gain experience to identify clear project objectives and detailed project requirements. Develop and create valuable project management plans. Manage communication with all team members and project stakeholders. Arrange and control finance. Manage project constraints including scope, quality, cost and time. This program prepares you to initiate, plan, execute, monitor and control a project to ensure its success. 2. Completed International Business Management from Hmc campus in June 2023. This course helps to develop a foreign market entry strategy for a specific product or service. Research and analyze potential international opportunities. Create a customized international business plan to support the global initiative of a real company. Learn to navigate cultural differences among trading partners and clients. This program prepares you to initiate, plan, execute, monitor and control a project to ensure its success. 3. Graduated in 06/2021 Commerce from Vaze college Mumbai India. BCom Subjects include Financial Accounting, Business Laws, Economics, Taxation, Auditing, and Cost Accounting, among others. With a BCom degree, one gets an option to start a career in related fields such as Finance, Accounting, Banking, Insurance etc. B.Com is a very versatile and dynamic degree. It imparts knowledge about various topics like business management, marketing, taxation, risk management, etc. Apart from the core knowledge, B.Com develops job-oriented skills. It is an excellent way to learn the best skills. These skills are helpful in interviews and in managing the work. The technical skills of B.com students are essential to outperform in the industry. SKILLS :

1. Active listening, speaking clearly and professionally, and writing effectively. Good communication skills, ability to understand and respond to customer inquiries or office requests efficiently and accurately.

2. Problem-solving: Dealing with customer complaints or resolving office issues requires the ability to think critically and come up with effective solutions. 3. Being able to prioritize and multitask effectively is crucial to ensure smooth operations and meet customer needs. Reviewing documents for accuracy, double-checking customer requests, and accurately inputting data.

4. Managing time efficiently to handle multiple tasks and responsibilities. Good time management skills help me to prioritize tasks, meet deadlines, and ensure that customers or office needs are addressed promptly.

5. Being able to empathize with customers, understand their needs and concerns, and provide appropriate solutions.

6. Attentive and focused on meeting the needs and expectations of coworkers and superiors. 7. Proficiency in using various software, tools, and systems. This can include customer relationship management (CRM) software, email platforms, scheduling software, and document editing programs. Familiarity with these technologies is essential for efficiency and effective customer support or administrative tasks. CERTIFICATES

1.Passed Drawing exams at different levels.

2. Played football at school and college and have captained school team for school matches.

3. Ardent player of basketball.

4. Have done post graduate diploma in computing.

5. Learnt Spanish language up to third level.

6. Learnt French for basic level.

VOLUNTEER WORK:

Have volunteered with all tasks for 2 years at Swami Vivekanand Balak Ashram Thane. India. REFERENCES :

Will be provided if needed.

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